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4 Major Developments in Medical Billing Artificial Intelligence

Artificial intelligence used to seem far away or like an unattainable future that we would always be aiming for. The truth is, artificial intelligence (AI) exists everywhere in 2021. In healthcare, AI is now a part of many important processes. It is not as high-tech and “out there” as people think. It exists to make the lives of providers easier in even the smallest ways. Medical billing artificial intelligence now exists throughout the charge capture and claim process. It is helping providers work at their best pace and increase their bottom line. So what is medical billing AI and how can it help providers?

What is Artificial Intelligence (AI)?

AI is technology in which purpose is to complete a variety of tasks without or with little human interaction. How does this work? Expert software developers teach software a myriad of repetitive tasks in a variety of different scenarios. The software is then able to predict what comes next. For example, medical billing artificial intelligence can make accurate predictions for medical billing codes when filing a claim, locate missing charges, stop potential denials, and more.

AI in Healthcare:

Auto Corrections

When a claim is coded incorrectly, it is likely to be denied. Denials are the main cause of lost revenue throughout your bottom line. Providers can prevent these denials more often with quality AI in their billing process. Artificial intelligence can automatically identify billing and coding errors in your claims to stop them from being submitted. It can then suggest corrections to ensure you have your best chance at a clean claim. Your vendor of AI software will also work diligently to ensure your tech is always up to date with the latest changes in medical billing codes.

Automate Repetitive Tasks

Automation is the key to maximum productivity, accuracy, and quality throughout health systems. Providers already utilize automation in a variety of ways. Artificial intelligence within your health care technology can help improve efficiency and output. By avoiding the time-consuming repetitive tasks that distract us from our patients, we can return our focus to them. Automating repetitive tasks can help reduce the likelihood of physician burnout.

Automated Prior-Authorization

Prior authorization is the process of getting pre-approval for healthcare services from a patient’s insurance provider. Prior authorizations can help secure payment by clearing coverage through the payer before services are provided. This is important as an increase in reliance on patient payments has providers grasping for revenue. Automated prior authorizations are possible with the right AI-enhanced billing solution.

Ease of Use

Having artificial intelligence woven throughout your billing software makes it easier to train new staff. Billing staff has the highest turnaround rate of any department at most healthcare practices. Having AI in your billing software cuts down training time so that your staff can learn the ropes more easily and becomes less frustrated with the technology they use, reducing turnaround rates.

The right combinations of human intervention and artificial intelligence will streamline your billing and payment process. To learn more about an AI-enhanced billing solution that can help your healthcare organization build revenue, click here.

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  6. Tracking, 2nd shot reminders, side-effect checks, prioritization and more built in

Contact AlertMD sales for more information at sales@alertmd.com or 312-282-6846

Ways for Ambulatory Surgery Centers (ASC) to Boost Patient Volume

Ambulatory Surgery Centers (ASCs) are starting to reopen their doors to safely serve their communities in the wake of the coronavirus. ASCs experienced record low patient volumes at the start of the pandemic. Some centers went from 100% patient volumes down to as low as 10%. Elective surgeries were postponed helping promote safe public environments and slow the spread of COVID-19. As Ambulatory Surgery Centers have adjusted their protocols to safely reopen their doors, providers are looking for ways to increase patient volumes once again. Below are several ways that Ambulatory Surgery Centers can increase patient volumes.

How Ambulatory Surgery Centers (ASC) Can increase Patient Volume:

Grow Clinical Practice

Providers should consider increasing patient volumes through clinical practices as well as surgery. Providers who are looking to increase their ASC patient volume should consider partnering with specialists to offer common clinical procedures that would increase patient volumes for a widespread group of patients. This might include partnering with orthopedic surgeons to complete specialized surgeries within the Ambulatory Surgery Center. If it is a common problem, patients will start coming in for the help they need.

Utilize Community Initiatives

There are hundreds of community initiatives across the country that are dedicated to serving underserved communities. Partnering with their organizations can help connect your ambulatory surgery center to patients who might not normally come to you for care. While this would be a lower return on investment, it is a great place to start if you are working with nothing.

Engage with PCPs

Most patients engage in medical care through their Primary Care Physician. A great place to start when trying to grow patient volumes at your ASC is to build connections with a wide variety of PCPs. Primary care physicians can bring in referrals to your Ambulatory surgery center any time they work with a patient who might need what you offer. The more you network with physicians in your network, the more patients you will see.

Improve Your Reputation

While patient volumes are low, it can be a great opportunity to build your brand and reputation. Offer high-quality care to the patients that are coming to you for care and the good word will spread. They will tell people about their experience with you, submit reviews for your ASC, and tell other people to make their way to you for help.

Accept All Cases

No case is too small when you are managing low patient volumes. While your Ambulatory Surgery Center (ASC) might have been more selective before COVID-19, it needs every opportunity for growth it can at the moment. Accept any case that your ASC can and you will see an increase in patient volumes.

Queue Management Solution

Queue management solutions are essential to creating a safe public environment during COVID-19. They can help your team track, manage, and process check-ins safely. Patients can complete their check-in process before entering your appointment, wait in their car for you to bring them in, and track themselves in line. A quality queue management solution can improve the patient experience and increase patient volumes.

Quality Referral Technology

With an increase in referrals from PCPs, your Ambulatory Surgery Center (ASC) needs a quality referral management solution. This tool will help you track and manage all incoming and outgoing referrals from the first point of contact through discharge.

To learn more about tools that can help your Ambulatory Surgery Center (ASC) increase patient volumes, click here.

3 Charge Capture Process Tips to Increase Revenue

Charge capture errors are a huge contributor to revenue loss each year. An integral component of the revenue cycle, providers must continue to find new ways to improve their process to keep bringing in revenue. Even as the industry moves toward a value-based care model, charge capture will still play a vital role in your practice's bottom line for many years. Providers often fail to factor in the revenue slipping down the drain due to lost or missing charges. Providers should consider the following charge capture tips to increase revenue.

Charge Capture Tips:

AI-Assistance

AI-enhanced Charge capture is one of the best ways to build your revenue as a healthcare provider. Billing is a time consuming and ever-evolving process that is often frustrating for physicians. With an AI-assisted solution, providers will be able to optimize revenue, access accurate prediction, reduce missing charges, and more. This cloud-based tool automatically identifies possible missing or late charges, offers charge predictions in real-time, and perfects your overall charge capture process. With this tool, providers can more easily complete their billing responsibilities with increased efficiency at a fraction of the stress.

Documentation

With a quality solution, providers can document more easily. Automated technology is customized to the needs of your organization. Catered to your specialty and the types of visits you complete most often your charge capture solution makes your job easier. Providers can document charges in a fraction of the time compared to traditional tools. Auto-fill technology predicts what your physician aims to enter, allowing them to breeze through the different steps of the documentation process.

Secure Messaging

Communication standards are important to any charge capture process. Ensuring your team has a safe way to quickly message back and forth is essential for making sure your team is able to work at their best pace and improve revenue. Secure communication systems enable providers to communicate back and forth between team members much like text messaging or instant messaging. This secure communication system enables your team to interact more effectively without the same risks as using a personal mobile device. This ensures that your team is able to communicate the most important information more quickly to improve your charge capture process.

Ultimately, your revenue cycle is what holds your practice together. Your practice needs to increase clean claims and improve its bottom line in order to keep treating patients. With a quality AI-assisted charge capture system, your team can do just that. This tool enables providers to spend less time documenting, and more time with patients. With automated technology, providers can trust that their providers are still completing top-of-the-line work at a fraction of the time. The right vendor will help your practice seamlessly implement a solution that makes your job simpler.

To learn more about a quality AI-assisted charge capture solution that can help your practice increase revenue and better help patients, click here. The right vendor of health practice technology is ready to help you.

3 Benefits of Geographic Information Systems in Healthcare

Geographic information systems in Healthcare is the latest development in technology for providers. The age of technology has prompted a huge wave of technology adoption across health systems. The age of technology has led to better patient care, experiences, and engagement alongside increases in productivity and revenue for providers. Involving everything from the point of the first contact through the last payment for services, healthcare technology now exists in every part of the medical process.

Geographic information systems are helping to break down geographical barriers to care by helping providers gain clear insight. These systems help providers map out and visually understand data associated with their patients. This helps to better understand the demographic of your practice in a visual way. Below are the top three benefits of geographic information systems in healthcare.

Geographic Information Systems:

Geographic information systems enable providers to identify health trends among their patient demographic. With this tool, providers are able to assess demographic data including location, workplace, diagnoses, and more and project it on a map. This enables providers to visually understand different health trends in their area. With this data in hand, providers can more effectively address areas in their community where different diseases are more likely to or are already prevalent. They can then implement strategies to address these areas such as staffing specialists.

Improve Health Community Services

With this prevalent data in hand, providers, health-led organizations, and other community efforts can gain insight into what their community needs in terms of services. A geographic information system can help them identify different areas across their community, country, state, or even country that may need specialized community services. These services might include things like senior care facilities, rehabilitation centers, veterans’ services, and more. With a geographic information system, this is much easier to understand.

Track Infectious Disease

During a pandemic, tools that help us track infectious diseases are incredibly useful. Geographic information systems can help us do just that. By pinpointing infection cases by location, providers can start to understand how it is spreading. For example, with geographic information, providers can track the rate and location of COVID cases in their community. This can be used to trace the source and spread of COVID-19 so that you better know how to respond and help your community.

A geographic information system is an incredible tool that can help your practice better understand its patients and its community. During a time where we are battling a global pandemic and half of the nation’s adults are battling at least one chronic condition, this data is incredibly valuable. With this information in hand, providers can better understand how to improve health services in their practice and in their community, improving the overall health of their population. Shedding light on long-term geographical health trends and how the disease affects our nation, the geographic information system is becoming an integral part of healthcare technology.

To learn more about a quality solution for your practice, click here.

5 Patient Satisfaction Trends in Healthcare

The importance of patient satisfaction parallels across multiple industries. Patients are equivalent to customers in most sense of the word. Where patients were once pleased with receiving the right services, they now expect more from their providers. Individuals want to play a role in a healthcare dynamic focused on the value of care and their experience. They want to achieve optimal results while also engaging their providers in simple and meaningful ways. With the right combination of technology, providers can optimize patient satisfaction and engagement.

Patient Satisfaction Tools Your Practice Needs:

Online Appointment Scheduling

While online scheduling has been around for some time, providers should continue to make it a priority. Newly developed tools enable your practice to seamlessly organize scheduling while giving patients a positive experience. A quality online scheduling tool will enable your patients to view a comprehensive list of all available appointments and determine what works best for them. Here they can also choose whether or not they wish to receive text, email, or phone call reminders. This type of scheduling helps reduce patient no-shows.

Secure Messaging

An open line of communication is essential to improving patient satisfaction. With secure messaging features, your patients can feel more connected to your practice. This allows them to quickly ask questions and stay actively involved in their care. Creating a secure avenue of communication improves patient satisfaction by letting individuals know you are only a few clicks away. This increase in interactions helps reduce and address red flags in the patient’s care by bringing them to light. If your patients feel as though you are inaccessible, you might have a hard time improving patient satisfaction.

AI Solution

Artificial intelligence is everywhere and will continue to grow in 2021. AI tools in healthcare are not as complicated as they sound. AI-enhanced solutions can help to make care simpler for your patients who need it. Patients can use tools like Alexa to schedule appointments, request refills, or even remind themselves about upcoming appointments. Providers can utilize AI in processes like billing and charge capture to simplify their workflow and spend more time with patients. With an increased focus on their care, providers can improve patient satisfaction.

Simple Billing

Medical billing has long been a point of strain on patient satisfaction. Patients often feel unprepared for the cost of their care and end up feeling frustrated as a result. This single experience can prompt a patient to feel negatively toward your organization. Tools that simplify patient billing are essential to improving the patient experience. This should include tools like automated eligibility checking and 24/7 online bill pay.

Easy Access to Information

Access to information is incredibly important to patient satisfaction. In the past, it was notoriously difficult to get access to one’s medical chart. This is no longer the case. With a quality software vendor, patients can easily access important information regarding their health and their care. Now, providers can even utilize tools like automated chatbot messaging to help get patients the answers they need without slowing down operations.

Improving patient satisfaction is essential to the success of your healthcare organization. To learn more about how your practice can access these tools, click here.

5 Benefits of AI for Medical Billing and Coding

AI for medical billing and coding has changed the industry forever. Those with experience know that the medical billing landscape is constantly evolving. This leaves organizations vulnerable every time a change occurs, forcing them to constantly train and stay up to date on all the latest developments. Even providers with the most well-oiled in-house systems know tools that increase efficiency and accuracy will always be appreciated. AI for medical billing will give your organization the extra help it needs to optimize revenue, grow, reduce burden, reduce errors, and increase clean claims.

Benefits of AI for Medical Billing:

Scalable Solution

Medical billing professionals that are well-versed and trained are hard to come by. This department has a much higher staff turn around rate compared to other areas of your practice. If you are not able to keep up with changes or increase your output, it can be hard to grow. AI for medical billing and coding offers a much more accessible and scalable solution for your organization. There is less dependence on expert professionals and more dependence on quality technology. This increases your ability to work efficiently and accurately throughout every billing process.

Increase in Revenue

With a scalable solution available to your practice, you can cultivate growth in your bottom line. AI in medical billing and coding enables providers to grow their bottom line without stretching their team too thin. The accuracy of every process increases with quality artificial technology.

Reducing Administrative Burden

With a reduction in staff turn around, your administrative burden lessens. Providers can reduce the standard work hours of administrative staff, which will improve the quality of their work and reduce the likelihood of burnout. AI for medical billing also reduces repetitive tasks that can feel like a burden and automates them for a more efficient workflow. This reduction in burden and burnout will help your entire team to feel more pleased with their workload, reducing staff turnaround, and reducing training of new staff.

Error Reduction

AI for medical billing and coding offers state of the art accurate predictions and reduction in documentation errors. This reduction in errors enables your team to work faster, but also offers a return on investment. A reduction in errors means fewer denied claims an increase in revenue. AI for medical billing also performs automated audits in real-time to rid of errors that might pop up later in the process. This tool reduces the overall cost of operations in the billing department while improving your overall bottom line.

Eliminate Lost Charges

AI for medical billing and coding will also help to eliminate late or missing charges. Pinpointing areas that need attention in your billing process and alerting the appropriate staff will help perfect the process. The elimination of late or missing charges will ensure that your payer reimbursements are always on the way when they are supposed to be.

AI for medical billing can help your practice keep up with the always-changing medical billing landscape. To learn more about an AI solution for your billing department, click here.

The Evolution and Importance of the Patient Experience

The patient experience has evolved rapidly over the last decade. What mattered 10 years ago is no longer the most important thing to the modern patient. Where individuals used to prioritize effective care, they now prioritize a positive experience from start to finish. Patients are paying attention to what their providers are doing to them and for them in all aspects of their care. For providers who do not tune into the needs of modern patients, they risk losing patients to those who do. Keep reading to learn more about the patient experience and what your practice does to improve it.

What is the Patient Experience?

The patient experience encompasses any interaction an individual has with the healthcare system. This means that one’s experience has less to do with their result, and more to do with their journey to their result. Patients want to feel prioritized by their providers through every step of the process. In a world where people are used to instant gratification and consumer-facing service, they now expect this from their medical providers.

What Was its Role in the Past?

The role of the patient experience in the past was relatively non-existent. Patients trusted that their providers were always doing things the right way and hardly asked questions along the way. Over time, we have learned that the more involved a patient is in their care, the more likely they are to achieve a positive result. This is called patient engagement. With an increase in engagement, patients start to ask more questions and care about more details regarding their health and experience. Where patients once only cared about their results, they now want more.

How Can Providers Improve the Experience in 2021?

Consumer Mentality

Providers need to start considering their patients as consumers. While they need medical attention, the patient experience encompasses a more consumer-focused mentality. This means treating your patients as customers. They are coming to your practice, paying for a service, and they want that service to be delivered as well as possible.

Accessibility

Accessibility to information and communication is always a great place to start when improving the patient experience. Make it easy for individuals to access their Personal Health Information (PHI). This will help them better understand their health and feel confident in their treatment plan. Should they have questions, they should also easily be able to contact their provider to get them answered. Making your team accessible helps patients feel seen and heard in their patient experience.

Healthcare Technology

The right technology can make all of the difference to the patient experience. Quality technology makes it easier for a patient to stay engaged, schedule appointments, understand their health, communicate with their doctors, and much more. Your practice needs a Quality EHR, Practice Management Solution, Billing Solution, Queue Management Solution, and much more.

Billing Transparency

Lastly, your practice needs to make the billing experience less painful for patients. In the past, patients knew little to nothing regarding the cost of their care. Now, providers need to utilize tools that promote price transparency and accessible billing. The more prepared they feel to pay their bill, the more likely they are to pay it.

To learn more about tools that can improve the patient experience at your practice, click here.

Strategies for Increasing Patient Referrals

Patient Referrals are important now more than ever in today’s healthcare environment. Competitors are eagerly implementing new technology to improve the patient experience and promote patients to come through their doors. What technology is working for providers and how are they getting the patient referrals they need to keep growing? Traditional methods include word of mouth, traditional marketing, and business from other providers. While those things are still effective to some degree, providers need to implement the right technology and tools if they want to accomplish their goals in 2021. Keep reading to learn 5 strategies for increasing patient referrals.

Increasing Patient Referrals:

Automated Appointment Schedule

A great way to increase patient referrals is to make scheduling appointments as simple as possible. This tool can be an incredible asset for reducing no-show appointments at your practice and making sure your existing patients remember their appointment. An automated appointment scheduling system allows your patients to choose from a list of available appointments and sign up for automated reminders. This helps keep them in the loop regarding their appointment, always giving them plenty of time to cancel or reschedule should they need to. With a resource like this in place, your practice will stop losing valuable revenue to empty visits.

Messaging Systems

An Automated messaging system can be a great way to improve the patient experience and increase patient referrals. Patients appreciate frequent communication between themselves and your practice. Real-time communication can be time-consuming, especially when it comes to small details. If your patient needs help scheduling, refilling a prescription, or needs updates about your practice, an automated messaging system can help them. This will improve the patient experience and increase patient referrals.

Improve the Waiting Experience

The waiting experience has always been hard on the patient's experience and how they view your organization. By addressing the waiting experience, providers can improve the patient experience and increase patient referrals. Tools like a quality queue management solution enable providers to streamline a patient's waiting experience, reduce wait times, and allow patients to wait more comfortably than the traditional way. This is also useful for creating a safe public environment during the pandemic.

Secure Communication

Your patients need a secure and easy way to contact you. Open communication helps patients feel like their providers care about them and what is going on with their health and in their life. Tools like the patient portal and automated communication tools enable your practice to open the lines of communication so that your patients can stay engaged and you can increase patient referrals.

Overall Positive Patient Experience

The patient experience is the main thing providers need to improve in their chase to increase patient referrals. The better time your patients have with your practice, the more likely they are to refer others to you as well. The right combination of technology and tools can help you accomplish his.

To learn more about tools that can help you improve the patient experience and increase patient referrals, click here.

Technology Solutions That Are Shaping the Future of Home Healthcare

Home healthcare is more relevant now than ever before as individuals and medical professionals navigate the pandemic. Providers everywhere are calculating what technology they need to keep up with the demands of the current medical landscape and what tools might not be necessary. With over 17% of the US population aging at 65 years or older, home healthcare is important for keeping seniors safe. This is true for them pandemic, and once it is over. What technology will play a role in the changing landscape of home healthcare in 2021 forward?

Home Healthcare Technology Solutions:

Scheduling Technology

Scheduling home healthcare can be complicated without a quality solution. Depending on the patient's coverage, it looks different for every individual. With a scheduling solution in place, it can be easy for your team to keep up. Patients can easily schedule a time that works for them, and your providers can plan accordingly.

Provider Locating Tools

Patients on the search for a home healthcare provider will not need to look far. New provider location tools make it easy for patients to locate the one nearest to them. They simply view their map like a ride-sharing app and a provider near them will quickly jump in and help. This tool is an incredible development in connecting patients to home healthcare solutions.

Automated Reminders

Reminders are necessary for reducing no-shows and late visits. This is true for home healthcare as well, if not more important. Reminders will help make sure your patient is home at the time of the appointment. This ensures your organization is not wasting resources on travel for patients who will not be there for their visit.

Communication Tools

Communication is everything in the medical field. Patients and providers that communicate effectively can often achieve more positive results with one another. Constant communication can be somewhat time-consuming and difficult without the right tools. Communication tools utilize automated chatbot software to make sure your home healthcare patients always feel connected to your organization.

Virtual Waiting Room

The virtual waiting room is one of the most revolutionary tools for home healthcare and in-person visits. Patients can get checked in remotely or from their mobile device and receive instructions for the visit without ever setting a foot inside your practice. This is incredible during the pandemic for creating a safe public environment but has also been useful for streamlining visit processes.

Billing Assistant

A billing assistant is non-negotiable for the on-the-go home healthcare provider. This intuitive tool enables you to bill quickly and on the go so that you never fall behind. It helps you optimize clean claims and grow your bottom line so you can more easily focus on your patients. This tool is vital to any provider looking to decrease denials and streamline their billing process.

Patient Surveys

Patients surveys are extremely valuable during a time where so much is changing. Providers can review patient feedback to learn more about what they need to do to improve the patient experience. This can also be incredible for boosting your organization's 5-star rating.

To learn more about tools that can help your home healthcare organization in 2021, click here.

Harnessing Technology to Promote Patient-Centered Care

The rapid boom of technology across healthcare over the last 10 years has moved the entire industry toward patient-centered care. Patient-centered care revolved around the idea that patients and their providers should work collaboratively through the decision-making process. Together, they can brew a comprehensive care plan that works effectively for the patient's needs and health goals. This collaborative effort has been simplified and enhanced by the use and implementation of quality healthcare technology. With the right tools, providers can improve patient engagement, the quality of the care they are able to deliver, and overall patient interactions. Below are 5 tools that providers are using to promote patient-centered care.

Technology for Patient-Centered Care

Secure Messaging

Communication is a pillar of patient-centered care. The ability to send and securely receive messages promotes record high levels of patient engagement. This communication might come in the form of a patient portal, a messaging app, phone calls, text messages, and more. With quality HIPAA compliant communication in place, patients can work closely with their providers. This fosters a healthy level of collaboration that is necessary to keep patients interested and engaged.

AI-Enhanced Charge Capture

Any tool that helps providers work more effectively enables improved patient-centered care. AI-enhanced charge capture streamlines the billing process for providers so that they have more time for their patients. This tool helps physicians quickly navigate the charge capture process, making accurate predictions, and increasing clean claims. Rather than spending an overwhelming amount of time on billing, providers can focus more of their attention on patient-centered care.

Chatbot

Chatbot technology is one of the newest tools in patient-provider communication and collaboration. Patients want a constant line of communication with their providers. This helps increase the feeling that their providers care about them as an individual. Constant communication is time-consuming. When it comes to the smaller details like scheduling, practice updates, policy changes, and other details like this, chatbot systems can be an incredible tool. This intuitive system communicates these details to your patients while you and your team keep working hard.

Messaging Apps

Messaging apps are vital to patient-centered care. This tool gives patients an accessible line of communication and collaboration with their providers. They can hop on their mobile device and access a secure messaging app where they can communicate important details and questions about their care. Here they can ask questions about their care as well as express concerns about their health. This open line of communication enables better patient-provider collaboration.

Queue Management Solution

Lastly, a queue management solution is an integral part of any healthcare technology tool belt. This solution offers a safe waiting room alternative during the pandemic. Removing the need for an in-person waiting room, this tool allows patients to wait safely from their care. They can track themselves in line and receive alerts regarding the status of their visit. This offers a more positive waiting experience and improves patient-centered care. For providers, this tool offers superior organization when it comes to what patients are there for their visit, what pre-visit requirements still need to be met, as well as a wealth of other details and data to improve your practice workflow.

To learn more about how your practice can implement quality healthcare technology and improve patient-centered care, click here.

Kare Hospital Medicine Picks AlertMD to improve Efficiencies

Chicago, IL: Kare Hospital Medicine to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. We convert many more of your referrals/recalls into appointments - 2X more!
  4. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at sales@alertmd.com

5 Technology-Enabled Strategies for Consumer Engagement in Healthcare

Consumer-engagement in healthcare is increasingly dependent on the adoption and use of quality technology. Some providers are hesitant to go completely digital, still taking notes with pen and paper and having a preference for the old manner of doing things. While many different processes offer digital solutions that have improved the industry, there is still progress to be made. Part of the importance that digital technology holds today has to do with consumer engagement in healthcare. Often viewed through the lens of patient engagement, providers aim to get their patients involved in their care to achieve better results. What they often fail to remember is that their patients are consumers, and they desire the same level of technology they receive in other industries they participate in. Below are 5 technology-enabled strategies for consumer engagement in healthcare.

Technology that Improves Consumer Engagement in Healthcare

AI-Assisted Charge Capture

A shift happened at someone in the industry where a provider’s focus switched from patient-focused to revenue-focused. Providers spend a great deal of time on the claims process, ensuring that claims are approved, and payments are received. A technology-enabled solution for consumer engagement in healthcare should include AI-assisted charge capture. AI-assist in charge capture processes is a great tool for returning the provider's focus on consumer engagement in healthcare without compromising revenue. Providers can access incredible tools that increase efficiency and accuracy throughout the claims process.

Digital Front Door

A digital front door is essential for improving consumer engagement in healthcare at your practice. Patients have grown accustomed to digital interactions daily, and they want the same from their providers. This technology will digitize inbound inquiries at your organization. Tools including automated messaging systems, automated prescription requests, self-service appointment processes, and more all help improve consumer engagement in healthcare.

Geo-Located Outreach

Ensuring your patients are helped efficiently and with ease is essential for improving consumer engagement in healthcare. Tools like geo-located outreach and selection are great for this. Functioning similarly to a ride-sharing app this tool analyzes patient appointment requests to find the best option nearest to them.

Queue Management Solutions

Queue management solutions are the next greatest tool for improving consumer engagement in healthcare. This tool enables patients a more positive waiting experience. It is one where they do not have to sit quietly in a crowded room, wondering when they will finally get into a room with their provider. This tool allows the patient to wait from their car and track themselves in line. They always know exactly how many people are in front of them and can wait more comfortably.

Chatbot Messaging

Lastly, chatbot messaging is essential for improving consumer engagement in healthcare. This tool helps providers digitize patient interactions without compromising staff productivity. It works with patients to complete different requests like prescription refills and more while sounding exactly like the voice of your organization. This tool can be used by providers to update patients about their appointments or any changes within your practice.

To learn more about digital tools that can help your organization improve consumer engagement, click here.

University of Texas Health East Texas Physicians Picks AlertMD to improve Efficiencies

Tyler, TX: UT Health East Texas Physicians to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. We convert many more of your referrals/recalls into appointments - 2X more!
  4. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at sales@alertmd.com

4 Healthcare Technology Solutions That Reduce Patient Wait Times

Patients everywhere are eager for their providers to reduce patient wait times. As one of the most historically frustrating parts of the patient experience, wait times need to be addressed. With quality technology solutions, providers can reduce patient wait times and improve interactions. Individuals will no longer have to wait for what seems like forever in your waiting room, crowding your space, and slowing down your day. Keep reading to learn how technology solutions can reduce patient wait times for your organization. With these tools, providers can streamline the check-in process, improve patient satisfaction, and improve data collection.

Technology Solutions that Reduce Patient Wait Times:

Chatbot technology

A phone, chatbot, and messaging system may be exactly what your practice needs to effectively reduce patient wait times. This tool is capable of sending images, videos, and interactive responses to your patients to increase engagement. Care Navigation helps guide your patients from pre-procedure prep, day of procedure, recovery, and more with a friendly automated agent. With 24/7 text updates and automated technology, this tool eliminates dropped calls, elevator hold music, and high wait times. Patients no longer need to wait to talk to someone in your busy practice to get a large portion of their questions answered. Instead, automated assisted functions as an extension of your practice to improve workflow productivity and reduce patient wait times.

Centralized Appointment Scheduling

Scheduling can feel like phone tag after so long while your team tries to make sure your patients are coming in or their appointment. When a patient is late for their appointment or does not show up, it can impact the schedule of the entire day, including wait times. A centralized and automated scheduling tool is essential to reduce late appointments and reduce patient wait times. This tool should be simple and fast to use for your practice and patients.

Digital Patient Intake

Digital patient intake is now an important tool that every practice needs to reduce patient wait times, improve intake efficiency, and increase workflow productivity. This tool allows your patients to complete their intake documents from home, prior to their visit. Eliminating the transcription process, this is a better way to collect patient data. EHR integration uploads this information directly into their chart for provider use. It helps to reduce patient wait times by eliminating paper documents that would normally be filled out in the waiting room.

Queue Management solution

The best tool your practice can implement to reduce patient wait times and build patient volume is a queue management solution. This tool creates a virtual waiting room, eliminating crowded spaces, and improving the patient experience. Patients can check-in from their mobile devices and wait from their car. Providers can track who has checked in, pre-visit requirements, and the software will automatically alert the patient when it is time to enter the practice for their visit. This tool helps create a safe public environment for your patients as well as improve their waiting experience.

To learn more about digital technology solutions that can reduce patient wait times, improve the patient experience, and improve workflow productivity at your practice, click here.

What is a Virtual Waiting Room and Why Do You Need it?

Virtual waiting rooms, also known as queue management software, is now essential to your healthcare technology toolbelt. The Coronavirus pandemic shifted the waiting room needs of providers across the globe. Providers now needed to find quick solutions for creating a safe public environment as their patient volumes started to suffer due to the pandemic. What providers are finding now that they have started utilizing virtual waiting rooms is that they are extremely beneficial to the overall functionality of your practice as well as to the patient experience. This tool is helping to improve patient satisfaction, reduce patient wait times, rebuild patient volumes, and streamline the check-in process for providers everywhere. Below are 4 benefits of the virtual waiting room and why your practice needs to implement a quality queue management solution.

Benefits of the Virtual Waiting Room:

Rebuild Patient Volumes

Patient volumes took a hit at many practices at the start of the pandemic. Patients were scared of medical facilities as they scrambled to find ways to avoid the coronavirus. Much of this fear has now settled as we learn more about the coronavirus every day. Providers have also found ways to keep patients safe while still coming in for their appointments. Implementing a virtual waiting room is a huge part of creating a safe public environment for patients, ensuring your practice never goes overcapacity.

Improve the Patient Experience

The waiting room has had a historic impact on the patient experience. Often stuffy, quiet, and full of people who need to see their doctor, patients are left there to wait for an unknown about of time. A virtual waiting provides patients with a much more pleasant experience. They can wait in their car. Here, they can listen to music, make phone calls, and wait in comfort until it is time for their visit. While the waiting room experience does not affect the quality of care a patient receives, it does impact how individuals perceive their providers. A virtual waiting room changes the whole experience patients have with their doctors, preventing unnecessary frustration and discomfort.

Reduce Patient Wait times

Virtual waiting rooms are also having a positive impact on patient wait times. With mobile check-in partnered with automated communication technology, patients can move through the waiting queue at a faster pace. Here, they can visually track themselves in line and so can your team. The virtual waiting room providers much-needed organization to the check-in process that reduces patient wait times.

Streamline the Check-in Process

A virtual waiting room can help your practice streamline the check-in process and optimize efficiency. It integrates with your Electronic Health Record to receive information regarding upcoming appointments so that your team is always prepared before they enter the building. This tool automatically notifies the patient multiple times using practice branded emails, texts, or phone calls to remind them of their upcoming appointment so that your team does not have to. Once a patient arrives for their appointment, the virtual waiting room provides a method for the patient to wait in their car and bring them in when your practice is ready.

To learn more about a virtual waiting room solution for your practice, click here.

Best Practices for Creating an Exceptional Digital Patient Experience

The digital patient experience is an industry term that has existed for quite some time. Only in recent years has the focus switched to digital technology and how patients interact with it. Digital tools are helping providers everywhere offer higher quality care. But how can consumer-facing tools improve the digital patient experience so that they keep coming back for more? Your practice needs to implement the latest tool that improves the digital patient experience so you can grow your practice. Below are 4 tools that can help your practice do this in 2021.

Tools that Improve Digital Patient Experience:

Implement a Digital Waiting Room

The waiting room is a negative experience for many patients. They have been forced to sit in a room full of people who need their doctor where they must remain quiet for an undetermined amount of time. While this experience does not directly relate to the quality of their care, it still affects how patients view their providers. Patient satisfaction hinges on much more than just the level of care their doctors give them. A digital waiting room allows patients to wait more comfortably from their car by letting them check-in from their mobile device and pass the time how they wish to. A digital waiting room can be a great tool for improving the digital patient experience.

Utilize AI-Assisted Technology

Artificial intelligence is everywhere in 2020. When people hear the phrase “artificial intelligence” they think of high-tech robots and automation. While this is true to some degree, AI-assisted tools are much simpler and more accessible than that. AI-assisted technology is helping to improve the digital patient experience by simplifying several different patient processes. Now, Amazon Alexa can be set up so that patients can use it to set appointments with their provider, request prescription refills, and receive reminders regarding their upcoming visits.

Use Chatbot Solutions

Chatbot solutions can be an incredibly effective way to both improve the digital patient experience as well as streamline efficiency at your practice. This tool digitizes many patient interactions so that your staff can focus on more critical tasks. Functioning as an automated extension of your practice, these tools can send branded messages, phone calls, and emails to maintain quality interactions with your patients. This helps patients stay connected to your organization regularly and lets them know that their provider cares about them. This has a positive impact on patient engagement as well as the digital patient experience.

Automate the Scheduling Process

The last tool your needs to improve the digital patient experience is an automated scheduling process. This tool should be simple for your patients to use and encourage them to stay on top of their doctor's appointments. Integrated with your other practice technology, patients should be able to view a comprehensive list of all available appointments and choose the one that works best for their schedule. This tool makes it easy for your patients to stay connected which influences their experience with your practice.

To learn more about tools that can help you improve the digital patient experience, click here.

Intelligent Automation is the Future of Healthcare

Intelligent automation has made its way into the healthcare industry and is now a key component to the future success of medical organizations. Combining process automation (RPA) and Artificial Intelligence (AI), intelligent automation is the future of healthcare. This technology enables providers to work at their best pace and depend more heavily on their technology when it comes to optimizing revenue, managing patient data, improving the patient experience, enabling effective communication, interoperability, and more. Below are some examples and benefits of intelligent automation in healthcare.

Examples of Intelligent Automation:

Scheduling

Scheduling is an integral part of the healthcare system as it determines when patients and providers will interact while also organizing a provider's schedule for optimal output. Providers have relied on digital solutions for some time to help streamline the scheduling process. Intelligent automation tools like chatbot tools help to perfect this process. Automated chatbot technology offers a personalized experience for each patient, collecting data, and booking their appointment for them so your team does not have to.

AI-Assisted Charge Capture

AI-assisted charge capture is another incredible intelligent automation tool that helps providers build revenue, access accurate predictions, reduce missing charges, and more. This cloud-based tool identifies possible missing/late charges, offers charge predictions in real-time, and pinpoints missing items within a charge. This perfects your charge capture process and helps optimize the number of clean claims you submit. With intelligent automation, you can optimize your payer reimbursements and bottom line.

Benefits of this technology:

Efficiency

Intelligent automation helps to maximize efficiency across your organization. Many historically manual processes are now able to be completed in a fraction of the time and with much less frustration. Scheduling that is effectively managed is no longer a headache to your practice and your charge capture process is refined. With providers able to work at their best pace, more can be accomplished in their day.

Compliance

Regulatory compliance management is now simpler when a healthcare organization utilizes intelligent automation. This ensures standardized processes across your organization, ensuring that each member of your team is meeting the industry standards. This technology helps you cover all your bases and alerts you when certain compliance actions need to be taken. This technology also creates a safe pathway to access interoperability with other healthcare networks without putting patient data at risk.

Patient Engagement

Utilizing quality intelligent automation technology is also a great way to give patients a positive healthcare experience. Patients are already used to a certain level of automation in their day to day life. They wish to see the same level of digital interactions from their healthcare provider. The use of artificial intelligence and digital automation makes it easier for them to stay connected to their healthcare providers and encourages record-high patient engagement.

The right combination of technology can help your practice optimize workflow efficiency, remain compliant with all industry standards, and keep patients effectively engaged. To learn more about intelligent automation technology for your practice, click here.

3 Digital Health Solutions That Improve Patient Care and Satisfaction

Digital health solutions have a huge impact on patient care and satisfaction. The right combination of solutions can better engage your patients, improve workflow efficiency, digitize inbound inquiries, innovate home health, and much more. Your practice needs quality digital health solutions to grow and improve the condition of patient care. Without the right tools, your practice works harder than it needs to each day and can fail to effectively care for patients. Keep reading to learn about 3 digital health solutions that can improve patient care and satisfaction within your organization.

Look for These Digital Health Solutions:

Virtual Queue Management

A quality queue management solution is essential to growing your patient volumes and improving the patient's waiting experience. This tool helps streamline the check-in process, decreasing long wait times, and helping your practice keep track of who is in the building. During the 2020 pandemic, this tool has been essential to creating a safe public environment, where patients can continue to seek in-person medical treatment.

The queue management tool is a digital health solution that helps patients wait for their cars. Real-time updates keep them informed on where they are in line and what to expect from their visit. Inside the practice, your team can keep track of which patients have checked in, which ones are still waiting, where they are in line, and more. This automated digital health solution helps your front-line staff to multi-task and complete more within the workday while keeping patients safe from the coronavirus.

Chatbot/Messaging System

With the right messaging system, your organization can keep a constant stream of interactions open with patients. Rather than receive inbound inquiries from patients that take up your staff valuable time, patients can engage with a tool that is just as helpful. Chatbot/messaging systems are the digital health solution that keeps your patients connected.

This tool can be used to send out appointment reminders, practice updates, visit information, and more. Patients can also use a quality chatbot to do things like scheduling their appointments and request prescription refills. Providers can rely on this tool to effectively engage patients without overextending their staff.

Field Health Services

Lastly, digital health solutions that can help improve patient care and satisfaction include field health services technology. With the right tools, your practice can enable and support well-rounded field health services. This includes features like multi-lingual patient access, geo-located outreach, and selection, looping in the health system, and modernizing the home centric health experience.

Quality digital health solutions can help your practice reach more patients in a way that innovates home health systems. For example, AI technology is bringing new opportunities to patients.

With office productivity. To learn more about quality digital health solutions, click here.

4 Ways Healthcare Automation Can Make an Impact at Your Practice

Healthcare automation has a place in everyday care more than you might think. When many hear the words Artificial intelligence or automated technology, they think of robots or flashy tools. While some of that might be included, these tools are much more accessible and offer more usability than one might realize. Healthcare automation tools are changing and impacting healthcare. It is improving the bottom lines of practices everywhere as well as refining how patients experience their medical care. Tools like automated charge capture, AI-assisted Software, Chatbots, and other digital front office solutions are all making a difference.

How Healthcare Automation is Impacting Healthcare:

Automated Charge Capture Software

While your primary focus is on the quality of patient care, your second focus is maintaining and growing your bottom line. Healthcare automation and charge capture deliver accurate coding and clean claims to payers so that your organization can continue to grow. Tools like automated coding can interpret documents and present the information for providers to review rather than entering manually. Automated consults eliminate duplicate information across billing and patient char platforms. Instead, it pulls information directly from their chart on behalf of the requesting provider. Automated Coordination sends real-time admission and discharge notifications to the patient's PCP, coordinating in real-time. Healthcare automation and charge capture can perfect your billing processes and bring in more revenue.

AI-Assisted Software

Artificial Intelligence (AI) assisted software is changing the healthcare landscape. This healthcare automation tool exists to reduce administrative strain, increase patient engagement, and in some situations act as a virtual nursing assistant. With healthcare automation technology like this, providers can give providers increased access to information. It can promote patient engagement by automating appointment reminders and scheduling. It can even help patients stay on top of their care by reminding them to take prescriptions and prepare for their appointments. This healthcare automation tool is also improving the diagnostic process by better categorizing data and changing how providers collect and analyze information.

Chatbots

Chatbots and messaging systems are the automated and accessible voice of your organization. This tool enables your patients to interact with your organization without taking up the time of your staff. This tool digitizes inbound inquires by helping patients get answers to questions and more. Patients can interact with this healthcare automation tool to complete several different processes. A quality chatbot solution can help your patient schedule appointments, learn about your practice, and more. This improves the patient experience by helping individuals stay connected to your organization.

Digital Front Office Solutions

A quality digital front-office solution that promotes healthcare automation is essential. A digital front door can increase patient satisfaction, patient engagement, and staff productivity while lowering operating expenses and offering multi-language support. With a digital front office tool that promotes healthcare automation, your technology works in sync with your patient portal, offering quick responses, allowing your staff to increase productivity, and cutting costs.

To learn more about healthcare automation tools that can help your practice click here.

Reinventing Hospitals with Automation and AI-Assisted Charge Capture

AI-assisted Charge capture is the latest development in growing practice revenue. Charge capture is essential to the revenue growth of your organization. It is the process of documenting services so they can be sent out to payers. Now built with AI-assist, providers can complete their charge capture processes more efficiently and accurately than ever before.

Why Providers Need to Improve Charge Capture with AI.

Improving charge capture processes within your organization is a key part of growing and reinforcing your bottom line. Without AI-assisted charge capture, your practice is likely to continue struggling with missing/late charges and fall victim to regulatory risks. AI-assisted charge capture enables your team to access tools that streamline the coding process. AI technology helps your practice complete tasks that have previously required the detailed attention of a medical professional. Intelligence and cognition are now built into your software to simplify and streamline billing processes. While software still relies on human intelligence to guide its use, AI-assisted charge capture software is faster and more accurate to use.

Benefits of AI-Assisted Charge Capture

Optimize Revenue

Up until the introduction of AI-assisted charge capture software, providers utilized a rules-based system. This often leads to strict boundaries for what software could help a provider complete versus what the provider was in charge of entering themselves. AI-assisted software is essentially trained to go beyond a rules-based system with machine learning. IT identifies missing charges and gaps in claims to reduce human error. This reduction in errors leads to a swift increase in payer reimbursement and helps providers build revenue.

Accurate Predictions

Some providers question the level of accuracy an AI-assisted charge capture can provide in each process. The accuracy and accountability of software always depend on the vendor of that technology. With the right vendor of AI-assisted charge capture software, providers can find peace-of-mind. Accurate charge capture predictions are more than capable with the right software. Built with check-points to ensure optimal accuracy, the right tool can be trusted.

Reduce Missing Charges

Not only can the right AI-assisted charge capture be trusted, but it can help you reduce the number of missing charges within your organization. Missing or lost charges lead to costly gaps in your revenue and negatively impact your bottom line. A quality AI-assisted charge capture solution will keep your team alert for possible missing or late charges, preventing them entirely.

How it Works:

This cloud-based tool offers assistance in multiple different areas of the charge capture process. From identifying possible missing or late charges, offering charge predictions in real-time, and identifying missing items in a charge, AI-assisted software perfects the process. Taught to identify when claim information might be incorrect, it stops your organization from submitting claims that might get denied. By increasing your clean claims and improving your bottom line, your practice needs this tool.

To learn more about an AI-assisted charge capture software that can help your practice increase clean claims and grow its bottom line, click here.

3 Digital Health Solutions That Improve Patient Care and Satisfaction

Digital health solutions have a huge impact on patient care and satisfaction. The right combination of solutions can better engage your patients, improve workflow efficiency, digitize inbound inquiries, innovate home health, and much more. Your practice needs quality digital health solutions to grow and improve the condition of patient care. Without the right tools, your practice works harder than it needs to each day and can fail to effectively care for patients. Keep reading to learn about 3 digital health solutions that can improve patient care and satisfaction within your organization.

Look for These Digital Health Solutions:

Virtual Queue Management

A quality queue management solution is essential to growing your patient volumes and improving the patient's waiting experience. This tool helps streamline the check-in process, decreasing long wait times, and helping your practice keep track of who is in the building. During the 2020 pandemic, this tool has been essential to creating a safe public environment, where patients can continue to seek in-person medical treatment.

The queue management tool is a digital health solution that helps patients wait for their cars. Real-time updates keep them informed on where they are in line and what to expect from their visit. Inside the practice, your team can keep track of which patients have checked in, which ones are still waiting, where they are in line, and more. This automated digital health solution helps your front-line staff to multi-task and complete more within the workday while keeping patients safe from the coronavirus. and bring in more revenue.

Chatbot/Messaging System

With the right messaging system, your organization can keep a constant stream of interactions open with patients. Rather than receive inbound inquiries from patients that take up your staff valuable time, patients can engage with a tool that is just as helpful. Chatbot/messaging systems are the digital health solution that keeps your patients connected.

This tool can be used to send out appointment reminders, practice updates, visit information, and more. Patients can also use a quality chatbot to do things like scheduling their appointments and request prescription refills. Providers can rely on this tool to effectively engage patients without overextending their staff.

Field Health Services

Lastly, digital health solutions that can help improve patient care and satisfaction include field health services technology. With the right tools, your practice can enable and support well-rounded field health services. This includes features like multi-lingual patient access, geo-located outreach, and selection, looping in the health system, and modernizing the home centric health experience.

Quality digital health solutions can help your practice reach more patients in a way that innovates home health systems. For example, AI technology is bringing new opportunities to patients.

With quality digital health solutions implemented within your organizations, patients can have a pepper healthcare experience. With the help of digital technology, providers can improve the quality of patient care while also reducing physician burnout and improving office productivity. To learn more about quality digital health solutions, click here.

World-class Chicago-based Children's Hospital picks AlertMD

Chicago, IL: Chicago's pre-eminent children's hospital picks AlertMD to increase efficiencies.

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Another large provider group DOUBLED patient volume with Margie.

See our proprietary 6-second appointment process LIVE -- click here.

Margie automatically:

  1. Finds the location closest to the patient's home
  2. Finds the earliest appointment
  3. With the provider whose fill rate is the lowest (so newbies can get their schedule filled soon)
  4. Eliminates the scheduler delays and
  5. The patient is done in 6 seconds.

We will get this live in 3 weeks after 2 interfaces are live.

Contact AlertMD sales for more information at sales@alertmd.com

4 Ways Healthcare Automation Can Make an Impact at Your Practice

Healthcare automation has a place in everyday care more than you might think. When many hear the words Artificial intelligence or automated technology, they think of robots or flashy tools. While some of that might be included, these tools are much more accessible and offer more usability than one might realize. Healthcare automation tools are changing and impacting healthcare. It is improving the bottom lines of practices everywhere as well as refining how patients experience their medical care. Tools like automated charge capture, AI-assisted Software, Chatbots, and other digital front office solutions are all making a difference.

How Healthcare Automation is Impacting Healthcare:

Automated Charge Capture Software

While your primary focus is the quality of patient care, your second focus in maintaining and growing your bottom line. Healthcare automation and charge capture deliver accurate coding and clean claims to payers so that your organization can continue to grow. Tools like automated coding can interpret documents and present the information for providers to review rather than entering manually. Automated consults eliminate duplicate information across billing and patient char platforms. Instead, it pulls information directly from their chart on behalf of the requesting provider. Automated Coordination sends real-time admission and discharge notifications to the patient's PCP, coordinating in real0time. Healthcare automation and charge capture can perfect your billing processes and bring in more revenue.

AI-Assisted Software

Artificial Intelligence (AI) assisted software is changing the healthcare landscape. This healthcare automation tool exists to reduce administrative strain, increase patient engagement, and in some situations act as a virtual nursing assistant. With healthcare automation technology like this, providers can give providers increased access to information. It can promote patient engagement by automating appointment reminders and scheduling. It can even help patients stay on top of their care by reminding them to take prescriptions and prepare for their appointments. This healthcare automation tool is also improving the diagnostic process by better categorizing data and changing how providers collect and analyze information.

Chatbots

Chatbots and messaging systems are the automated and accessible voice of your organization. This tool enables your patients to interact with your organization without taking up the time of your staff. This tool digitizes inbound inquires by helping patients get answers to questions and more. Patients can interact with this healthcare automation tool to complete several different processes. A quality chatbot solution can help your patient schedule appointments, learn about your practice, and more. This improves the patient experience by helping individuals stay connected to your organization.

Digital Front Office Solutions

A quality digital front-office solution that promotes healthcare automation is essential. A digital front door can increase patient satisfaction, patient engagement, and staff productivity while lowering operating expenses and offering multi-language support. With a digital front office tool that promotes healthcare automation, your technology works in sync with your patient portal, offering quick responses, allowing your staff to increase productivity, and cutting costs.

To learn more about healthcare automation tools that can help your practice, click here.

17th customer announcement of 2020, Panel discussion on our 6-second patient appointment process - sign up now

Chicago, IL: Margie, AlertMD's outpatient platform, will help Digestive Health Systems, a subsidiary of GI Partners of IL, increase volume.

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A 50+ provider group DOUBLED patient volume with Margie. On 10/14 at 11:30 AM Central, 12:30 PM Eastern, 9:30 AM Pacific...a panel of experts (the former President of a Press Ganey business unit, ACHE chapter Board Member, AlertMD and a practicing physician at a major customer) will discuss the next chapter to increase volume... decreasing scheduling costs while further increasing patient volume!

How to Increase Patient Volume and Decrease Scheduling Costs - a panel discussion - see a process that takes into account the patient's home address, geo-coded closest clinic, prior provider relationships in the clinic (if present), prior hospital consult relationships (if present), fill rate (so new providers can gear up faster), earliest appointment and all this complexity is simply hidden...while the patient is done scheduling in 6 seconds!

Webinar capacity is limited to 150 attendees. Email sales@alertmd.com to book your spot. Or you can tell us here that you want to attend -- click here.. A public sign up process is coming soon.

How to Improve Care Access with a Digital Front Door

Your healthcare organization needs a digital front door. Everything has gone digital in 2020 and it is time for providers to get their technology up to date. The digitalization of inbound inquiries and patient interactions is necessary to keep your office efficiency high. Doing so will also have a positive impact on the patient experience. By giving patients the digital formats the desire from their providers, you can improve engagement and interactions moving forward. Keep reading to learn how a digital front door can improve care access at your practice.

The Impact of the Digital Front Door:

Automated Messaging System

Simple communication is key to improving care access. Your team needs an automated phone, chatbot, and messaging system that allows you to send images, videos, and interactive responses to your patients. This feature of a digital front door will increase patient engagement by making it easy for your patients to interact with your organization without taking away valuable time from your team.

A digital front door can be used to send out updates regarding your practice. It can help keep patients informed on changes to their care. It can also help patients complete a multitude of different tasks. This feature of a digital front door creates a regular stream of interaction between your patients and your practice. With it, your patients will always remember that you are there for them and they are more likely to stay involved in the inner workings of their care.

Automated Prescription Refill Requests

A digital front door from a quality vendor helps simplify many different patient processes. Automated prescription refill requests create a simple workflow for your patients. This meets patient expectations while helping providers manage incoming requests and keeping the patient informed along the way.

With an automated tool like this, your patient can have control over yet another component of their care without stretching your team too thin. Completed completely through automated interaction, your digital front door can help patients get what they need and keep your staff focused on other critical tasks.

Self-Service Appointment Process

There is no reason your practice should not have a digital front door tool that improves the scheduling process. Traditional scheduling can result in staff inefficiencies, no show appointments, and a lack of follow up care. With a self-service appointment process found in a quality digital front door, your practice can achieve record-high patient volumes. This tool can help patients schedule their appointments automatically. The right tool will also enable your patients to attach a picture and send their insurance information to the front office with just a few quick clicks.

Ultimately, your practice needs a digital front door to improve the patient experience, increase office efficiency, and improve patient engagement. Implementing a quality solution will help improve care access while also enabling your team to work at their best pace. To learn more about a digital front door solution that can help your practice, click here.

How to Reduce the Cost with Healthcare Automation

Healthcare automation is helping providers everywhere cut costs. By reducing the revenue lost on training costs, denied claims, lost charges, record keeping, and more, your practice can boost its bottom line. Automated processes are everything in healthcare, it seems. From the introduction of the EHR and patient portal to the recent adoption of queue management solutions, providers depend on automated technology. Healthcare automation is not only important for cutting costs across your organization, but it improves provider workflow, reduces physician burnout, and improves the quality of patient care. Using software robotics, workflow automation, and low-code applications can connect data sources and help providers streamline countless process across their sector. Keep reading to learn more about the benefits of healthcare automation

Cost-Reducing Benefits of Healthcare Automation:

Automate Routine Record-Keeping

Healthcare automation can help providers automate routine record keeping and administrative tasks. From scheduling patient appointments to managing accounts payable, this technology simplifies each process. Patients can work with chatbot technology to do things like request appointments and prescription refills without compromising the time of your team. While working with patients and completing several different administrative tasks, this tool helps improve patient satisfaction and simplify different workflow processes.

Digitize Caseload Management

Healthcare automation can also enable providers to digitize and optimize more complex processes. This includes things like hospital caseload management. The digitization and automation of this process enable providers to always keep track of the patient's relationship with their practice. The automated communication process keeps your team connected while simplifying workflow management.

Digitize Insurance Claims Processing

Digital claims processing is one of the most valuable tools providers can use when aiming to cut costs and build revenue. This healthcare automation process simplifies your claims process while simultaneously improving clean claims and reducing administrative responsibility. Providers can quickly capture charges and submit them for review. Denials are costly. With the right software, your clean claims rise and so does your bottom line.

Utilize AI Data Management

AI data management, advanced analytics, and virtual assistance are all life-changing when it comes to the automatic retrieving of information and files. With this tool, your practice can search quickly for the most up to date and relevant information possible. Healthcare automation and reporting tools give your practice a clear look into practice financials, helping you identify areas of improvement and cut costs.

healthcare automation is the present and the future. As an increasing number of processes become digitized and automated, providers need the right tools under their belt to keep up. Automated routine record keeping, digital caseload management, digital insurance claims processing, and ai Data management technology can all help you cut costs and grow your bottom line. The right technology can also help your team work more efficiently, effectively, and with less risk of burnout. Digital processes will also help your organization improve the overall quality of patient care by allowing your providers to spend less time on their computers and more time with their patients. To learn more about quality Healthcare automation tools that can help your practice grow, click here.

AlertMD Recognized for Fantastic Service - Again

5-Star App Store Review

Chicago, IL: Our customers have a thousand things they could be doing - they take the time to recognize us - attached is another 5-star review - the 4th in the last 90 days.

We are about to announce our 17th customer of the year. It is one thing to gain customers and a different ballgame to retain them (our churn = $0!!!!) and treat them well. We are delighted to do that and for our kind customers who recognize us.

Healthcare IT workers are some times, no different than electricity company workers.

They are up on the cherry-picker trucks, messing with high voltage, high risk and high liability stuff. When nothing goes wrong, no one notices them. When there is an issue, hell breaks loose. Hope you take a moment to thank your essential workers in healthcare. Some of us touch bits and bytes instead of scalpels and masks!

--

About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at sales@alertmd.com

5 Ways You Can Reach Busy Patients with a Patient Scheduling Software

To engage the modern patient, providers need quality patient scheduling software. Individuals in 2020 have extremely busy schedules. These often cause them to miss annual appointments, follow-up care, procedures, and more. The lack of quality technology tools is causing a severe lack of patient engagement. Today’s patient needs a simple-to-use tool that makes it easy to stay connected to their provider. They are digitally connected in nearly every other area of their life. Whether they are on their phones, watching TV, streaming services, using the internet, and more, technology is the way to engage the patient. Below are 5 ways that a patient scheduling software solution can open up access to scheduling appointments and connect patients.

Patient Scheduling Software:

Online Chat Scheduling

Rather than take up the valuable time of your front-line staff, patient scheduling software can help. Online chat scheduling allows your patients to work with a chatbot online to schedule an appointment. Many companies use some sort of chatbot technology to help their customers. Healthcare providers should use a secure solution as well. From their desktop or mobile device, patients can easily schedule an appointment in just a few simple steps.

Phone chatbot scheduling

Just as they might online, patient scheduling software can help patients over the phone. Your staff can continue to work on critical patient tasks while your patients are taken care of. Phone patient scheduling software makes it easy for your patients to book an appointment. If they have questions, they can always choose to speak to a person, but this tool will free up your staff's time.

Social Media Utilization

A quality patient scheduling software solution gives providers the tools they need to grow. Social media adds and links can be created to better engage the online demographic you hope to bring in. Providers can track information and see their patient base grow. Providers need to engage on social media to some degree if they hope to reach today’s patient. The more interactive you can be online, the more likely new patients will find your organization. This can also be a great place for patients to interact and give reviews. Quality patient scheduling software makes it easy to create and track this data.

For patients who might not find you on social media, your patient scheduling software can still help. Creating print ads with QR codes can be useful for engaging anyone who has a smartphone. Most smartphones are equipped with automatic QR scanners in their camera. This makes it easy to quickly scan a poster and learn more about your organizing.

AI Integration

Lastly, this technology can help your team integrate with AI software like Amazon Alexa. Nearly everyone has an Alexa or a google home in their house. The right patient scheduling software allows your patients to say things like “Alexa, schedule an appointment with my provider.” This makes scheduling appointments incredibly simple and easy to do.

To learn more about quality patient scheduling software, click here.

Major New Customer - Prospect Health Access Network Picks AlertMD

Chicago, IL: Prospect Health Access Network picked AlertMD to improve efficiencies for its provider network.

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Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit https://www.alertmd.com/homecentrichealth


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at sales@alertmd.com

27,500 users in our fan club and this awesome review

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AlertMD's growth story continues... We may not be as popular as some Youtubers but 27,500 fans is a nice milestone for us to celebrate, and this 5-Star review from our user

##"AlertMD has been a terrific business partner...I would highly recommend AlertMD..."

Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit https://www.alertmd.com/homecentrichealth

p.s: Read all our reviews: Click to see Reviews - including 4 5-star reviews in the last 2 months alone!


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at sales@alertmd.com

How Home-Centric Health Software Helps Deliver Care, Anywhere.

Providers need to get on board with home-centric health software in 2020. Slowly but surely, digital and remote processes are replacing in-person processes across all industries. Ecommerce slowly overtook in-person retail shopping. Individuals depend on their devices for the majority of their day-to-day activity, especially during the global pandemic. Below are 5 home-centric health software solutions to help your practice deliver care from anywhere.

Formats for Home-Centric Health Software:

The Digital Front Door

A home-centric health software solution will help your organization digitize all inbound inquiries and create a digital front door. A quality front office solution helps keep your practice engaged with patients online. This streamlined patient experience helps your team establish digital work queues that are triaged remotely. This allows more of your staff to work from home which has become essential during the coronavirus pandemic. This can be monitored remotely or within your facility while providing a centralized view for your staff and administration to work from

Field Health Services

Offer care to your community with field-health services home-centric health software. This tool helps healthcare providers to offer care to their community by providing next-generation technology. This way, patients can interact with your health system and request appointments quickly and easily. This includes tools like multilingual patient access, geo-located outreach and selection, and looping in the health system.

Queue Management Solution

Eliminate long-lines and crowded waiting rooms by creating a quality virtual waiting room. This home-centric health software offers providers a unique opportunity to empty their buildings while still maintaining high patient volumes. Monitor and control who is in your building and how long they are waiting for with this queue management tool. Patients can wait from anywhere and are notified on their mobile device when it is time to enter the building for their appointment. They can watch where they are in line for a more positive patient waiting room experience.

Back Office Billing

Back office billing solutions are essential to home-centric health software. The right software offers simplified charge capture processes to simplify the billing process and focus more on their patients. This tool improves productivity and cash flow while reducing clinical billing office (CBO) expenses. Integrated with hospitals, this tool receives patient data and passes the pro-fee back to the practice. Fully automated technology reviews clinical notes and identifies clinically relevant terminology to review and prevent missing charges.

Communications Module

Lastly, your practice needs home-centric health software that offers a quality communication module. This tool functions as a workflow manager and messaging platform. It synchronizes administrators, nurses, care coordinators, case managers, billers, and more to reduce the cost of care for the patient. Automated communication connects your network while remaining HIPAA compliant and providing a single platform for all to use. Providers can communicate efficiently with a home-centric health software solution worth using. Categorized systems sort messaging by urgency, cat formats, teams, services, after-hours contact, protocols and more. This tool can also keep providers in the loop by sending admission and discharge messages to the PCP automatically. Home-centric health software also uses artificial intelligence to parse discharge summaries which allow it to send MACRA elements (care plan, medications, follow-up care, and more).

To learn more about a home-centric health software solution for your organization, click here.

3 Ways Hospitals Can Enhance Their Charge Capture System

Your charge capture system plays an integral role in your revenue cycle. The right billing technology can help you complete charges more accurately and efficiently, eliminate late or missing charges, and improve your revenue. With hospitals having so many moving parts to focus on, an automated and efficient charge capture system can offer peace of mind. With the right solution, your team can worry less about billing and return their focus to quality patient care. The right charge capture can make all the difference to your bottom line in 2020. Below are 3 ways hospitals can enhance their charge capture system this year.

Enhance Your Charge Capture System:

Review their Current Billing Workflow

Inefficient billing workflows can damage a hospital's bottom line. When charges go missing or are submitted passed the deadline, providers miss out on important revenue. Providers should review their current billing workflow to ensure the right charge is being identified at the appropriate time. A quality charge capture system makes this easy. Automated technology ensures that no charge goes unnoticed. Alerting providers at the relevant time, this feature ensures your charges are always submitted on time. This helps to grow your bottom line and streamline your billing process to make it more efficient.

Develop Effective Communication Process

Effective communication processes are essential to a healthy charge capture system. With hospitals having so many moving parts, quality communication is important. Providers should develop a communications process that links teams that are part of charge capture. This should include clinical departments, charge description master, and billing. This ensures everyone is always on the same page and no detail goes unaccounted for. A quality charge capture system makes it easy to stay connected and on the same page so that you can create a healthy revenue-building environment.

Invest in a Quality Charge Capture System

It is time for providers to invest in a quality charge capture system. In an age where technology is allowing us to return our focus to the patients, providers need to get on board. The right charge capture system will help your hospital simplify provider workflows so they can spend less time documentation and more time with their patients. Administrative responsibilities have a huge impact on physician burnout, and quality software can help. With the right system, your team can accurately complete charges without losing sight of what matters most, offering quality patient care.

Providers can enhance their charge capture system by reviewing their current billing workflow and identifying areas that need improvement. The use of automated technology helps hospitals eliminate missing charges and grow their bottom line. With quality technology, providers can keep their billing team connected, access quality tools that streamline their workflow, and increase their payer reimbursement.

The right vendor of charge capture software is ready to offer your team world-class customer support, automated documentation review, and the help you need to enhance your revenue cycle. To learn more about a quality charge capture system available to hospitals, click here.

2 Reasons Why Provider Need a Secure Healthcare Messaging App

In the age of the on-the-go provider, a secure healthcare messaging app can make all the difference. Everyone in the field knows how important security is to the communication of protected health information. In an effort to keep patient data secure and out of the wrong hands, sometimes lose important access. If information is not readily available, or the appropriate person is not nearby, providers have to work with what they have. With a secure healthcare messaging app, the provider never has to worry. Providers can communicate effectively while still moving from room to room without compromising security.

The Importance of the Mobile Healthcare Messaging App:

HIPAA Compliance

When a provider needs information, they sometimes feel tempted to turn to non-secure methods to get what they need. These temptations often exist in the form of sending a quick text message on their personal device or calling their team on their personal cell phone. This form of communication is not HIPAA compliant and puts protected patient health information in the way of cybersecurity risks.

A quality healthcare messaging app on a secure device allows providers this secure way of communication without the risk. Non-compliance fees can build up quickly. Using a quality communication method ensures messages are delivered through end-to-end encryption. HIPAA compliant and protected at all times, you never have to worry that the wrong person might get their hands on important data. A healthcare messaging app offers providers a simple way to communicate that functions much like a text or instant message.

This removes the temptation they might feel to use their personal device to communicate. It also improves access to information by giving your team a more efficient and accurate way to communicate, improving the quality of patient care your team is able to offer.

Growth and Productivity

A fully-connected team offers the chance for providers to optimize their future of growth and productivity. Eliminating slow loading software and replacing it with a secure healthcare messaging app, providers gain a workflow manager and messaging platform in one. This synchronizes administrators, nurses, care coordinators, case managers, billers, and more.

This interconnectivity ensures that every member of your team has efficient access to the others. This improves productivity and reduces the cost of care throughout the entire care process.

A healthcare messaging app offered by a quality vendor helps to prioritize and organization communications within your organization so that your entire team is working as one piece rather than multiple moving parts.

In an age where nearly everyone depends on mobile technology, your providers need it too. A quality healthcare messaging app offer convenience, efficiency, growth and productivity in a way that will help your organization grow. Through streamlined communication, you can improve the quality of patient care, patient engagement, and the patient experience.

Not every healthcare messaging app is the same. Your organization needs to partner with a quality vendor to make sure you are gaining the best technology possible. To learn more about a quality healthcare messaging app, click here.

Ohio ENT Associates Signs up with AlertMD

Chicago, IL: Ohio ENT & Allergy Associates signs up to use AlertMD.

The 14th client of the year...

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Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit https://www.alertmd.com/homecentrichealth


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 25,000 customers nationwide.

For more information, contact AlertMD sales at sales@alertmd.com

7 Ways a Home-Centric Health Solution Can Modernize Your Health System

Home-centric health can modernize your health system. Modernizing a health system and offering next-generation technology for patients is critical to remaining competitive and relevant in 2020. In order to meet the expectations and digital demands of the modern individual, health systems need to make some structural changes. Below are 7 ways that a home-centric health solution can modernize your health system.

Impact of Home-Centric Health Solutions

Expanded Patient Access

Flexibility and variability in how patients can access their care and providers are essential. A home-centric health solution can offer patients expanded access. Whether it be to schedule an appointment or request a refill, patients have options for how they can stay engaged. A quality solution will offer individuals access through voice, chatbot, web, phone, and more. This is critical to improving patient engagement and patient experience.

Easily Find a Provider

A flexible home-centric health solution makes it easy for patients to find a provider in your system. After the patient request is submitted, geo-coding helps to alert where the nearest provider and locations are. Whether you are at a fixed location, like a clinic, or in a mobile pod, home health vehicle, or subscribed to geo-code patient requests, your system adapts.

Automated Communication

Automated communication is non-negotiable for today’s providers. A home-centric health solution offers appointment reminders, procedure prep instructions, and more through automated technology. These details are sent out days in advance via email, text, or phone call. This is important for preparing your patients for their visit and is exceptionally useful in today's ever-changing medical landscape.

Digital Queueing or Home-Visits

Digital queueing and home-visits are more relevant now than ever before in the midst of the coronavirus pandemic. The need for social distancing and keeping patients safe from the virus has become the top safety priority across many organizations. This technology enables your facility to easily adhere to social distancing guidelines by taking the waiting room and making it digital and automated. Providers can also visit the patient at home and get the address right from their approved and secure mobile device to enable field-health services. This home-centric health solution is helping providers and patients stay safe now and after the pandemic.

Documentation and Billing

After the visit is over, charge capture solutions simplify the provider workflow. This enables them to spend less time on documentation and assists hardworking coders with the billing process. An automated home-centric health solution makes billing fast, accurate, and easy while helping providers increase clean claims and grow their bottom line.

Recovery and Follow Up

Automated charge capture has revolutionized the billing process for providers everywhere. AI charge capture ensures your charges are coded accurately from the start. This helps streamline the charge capture process for providers while also making the review process more efficient. This helps providers focus more on patient care while also optimizing your revenue cycle.

Reduced Load on Clinical Staff

Lastly, a home-centric health solution simplifies recovery and follow-up care. After the visit is completed, providers can easily send up follow-up care instructions to patients as well as visit surveys to boost your health system’s 5-star rating. This increase in patient reviews helps bring more patients through your doors and grow your organization as a whole.

To learn more about a quality home-centric health solution, click here.

Why Health Systems Should Invest in Healthcare Automation in 2020

Healthcare automation is the future of cost efficiency and meeting patient expectations. In 2020, nearly everything we encounter involves some sort of automated process. Patients everywhere are searching for digital solutions and providers need them to keep their heads above water. In a healthcare culture where we are seeing an increase in physician burnout and a decrease in patient engagement, it is time for your practice to consider implementing different forms of healthcare automation in 2020. Not only will it bring your practice up to date with the current technological demands of today's world, but it will also help your practice achieve record-high efficiency, patient engagement, and more.

What Health Systems are Facing in 2020:

Increased Administrative Costs

The cost of staff and manual labor are increasing as the medical field becomes more complex. Administrative costs are rising to the point that providers are struggling to keep up. Healthcare automation reduces staffing costs across the board.

Growing Patient Expectations

Patients in today’s world expect efficient digital processes from their providers. Their expectations are only growing as younger generations become more accustomed to a certain level of technology in their lives. Healthcare automation helps providers exceed patient expectations.

Increasing Clinician Burnout

Physician burnout has been on the rise in the last few years as providers feel overworked and desensitized to the demands of their job. Healthcare automation streamlines different provider tasks so providers can focus on quality patient care.

How Healthcare Automation Can Make a Difference:

Digital Patient Intake

Patient registration and intake become much easier with healthcare automation technology. Integrated with your practice software, patients can complete their forms online. This offers patients the digital solutions they are looking for while also decreasing wait times, eliminating problematic transcription processes, and freeing up your staff’s time.

Provider Documentation

Healthcare automation technology streamlines provider documentation. Customizable templates and integrated technology make sure your providers do not need to spend hours in front of their computers. With the right vendor, your physicians can document more accurately and efficiently, reducing their administrative burden.

Charge Capture

Automated charge capture has revolutionized the billing process for providers everywhere. AI charge capture ensures your charges are coded accurately from the start. This helps streamline the charge capture process for providers while also making the review process more efficient. This helps providers focus more on patient care while also optimizing your revenue cycle.

Reduced Load on Clinical Staff

With a multitude of digital processes replacing outdated traditional processes, healthcare automation reduces the workload on your clinical staff. Enabling them to breeze through different administrative tasks like documentation and billing, your clinical staff can refocus on what matters the most to them, patient care. Implementing the right technology can help reduce burnout across your entire staff, creating a healthier work environment where your entire team can thrive.

Only the right vendor of healthcare automation technology can truly make a difference to your organization. To learn more about a quality vendor that can help your team reach peak productivity while increasing patient satisfaction, click here.

Athletico Brings the Provider Home with AlertMD

Chicago, IL: Athletico brings providers to the patient's home via Margie.

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"We are very pleased to work with AlertMD to bring physical and occupational therapy to the patient's home. AlertMD made it easy to improve patient access."

  • Colin Crawford, Director of Home Therapy.

Case Study - 100% Increase in patient volume - let us discuss!

Is your health system thinking about improved patient access? Contact us to discuss how Margie can help. Here is our thesis on home-centric health: https://www.alertmd.com/homecentrichealth

Want to get home therapy from Athletico? Or want to refer a patient for home OT/PT? Visit https://www.athletico.com/services/home-therapy-services/#margie/

Note - this will send a geo-coded message to local therapists - it is a LIVE system!


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 25,000 customers nationwide. For more information, contact AlertMD sales at sales@alertmd.com

How a Front Office Solution for Health Systems Improves Patient Engagement

A quality front office solution for health systems can help your practice improve patient engagement. In 2020, patients everywhere are hoping to see the use of quality technology from their providers. Patients receive the convenience and benefit of technological advancements in nearly every other area of their life. They pay their bills online. They ask Siri for directions. They use social media to keep track of loved ones. The use of technology is woven throughout every individual's experience. Today’s patient wants to see the same digital and virtual solutions from their healthcare providers. A front office solution for health systems may be the answer to increasing patient engagement at your organization.

Why is Improving Patient Engagement Important?

Patient engagement is the level at which an individual is involved in their own medical experience. It involves how often they interact with their providers, how often they come in for visits, how often they complete testing, and how often they ask questions. The reason patient engagement is so important is that the more involved a patient is in their care, the more likely they are to achieve a quality outcome. Patients who are more involved are more likely to address red-flags in their health as they appear and take preventative steps toward a healthy life. A front office solution for health systems helps improve patient engagement by meeting the technological demands of the modern patient so that it is easy for them to be involved.

How a Front Office Solution for Health Systems Can Help:

AI technology

Artificial Intelligence (AI) technology included in a front office solution for health systems can be a great help. Including things like Siri, Google Assistant, and more, AI technology makes it easy for patients to get involved in their care. This tool simplifies the process of answering patient inquiries in a timely fashion so that patients do not have to wait for the answers they are looking for. Tied to your front office solution for health systems, staff can use this tool to quickly address inquiries.

Chatbot Technology

Automated chatbot technology in your front office solution for health systems is another essential piece to the puzzle. This tool uses auto-responses tailored to the identity of your practice to help patients quickly complete different tasks.

For example, if a patient needs to schedule an appointment or refill a prescription, this tool helps them accomplish this. By removing long hold-times or confusing interactions, this feature of a quality front office solution for health systems makes staying engaged a simple process.

Not only this, but utilizing this tool helps create an efficient office environment while simultaneously engaging your patients. Freeing up your front-line staff from answering inbound inquiries on the phone, they can now focus on other critical tasks. This tool helps you do more with your time while improving the patient experience.

Technology is the future of patient engagement. With the right front office solution for health systems, providers can give patients a better healthcare experience, help them get involved, and improve efficiency within their organization. To learn more about a quality solution, click here.

4 Things to Look for in a Charge Capture Software Vendor

The vendor you partner with matters when choosing the right charge capture software for your practice. Without a quality partner, you and your team will have a much harder time learning the new technology. Not only this, but a quality vendor can offer unique tools, solutions, and assistance that help you optimize your workflow and revenue. Once you find a quality vendor of charge capture software, your team gains access to tools that help you code more effectively, document more efficiently, and get the support you need in an instant. Below are 4 things to look for in a charge capture software vendor.

What to Look for In a Charge Capture Software Vendor:

Automatic Documentation Review

Automated technology is the key to increasing productivity and efficiency within your organization. The problem is, not all automated software can be trusted. The right vendor of charge capture software will offer the ability to perform automatic reviews of clinical documentation, the right way. Always updated with the most accurate and up-to-date processes, your practice can achieve peace-of-mind. With this tool, your team can document more efficiently while also ensuring accuracy throughout each step. Without an automated tool, your vendor cannot help you optimize your workflow.

Bill Audits

Providers lose thousands in revenue each year from missing charges and errors in medical billing codes. Even when your team is doing their best work, important details can still slip through the cracks, causing you to miss out on payments. Your vendor of charge capture software should audit 100% of bills. Doing so will help to identify missing charges and errors in coding. By catching these mistakes in their tracks, your team can quickly correct them and bring in more on-time payments. This feature of charge capture software is essential to streamlining your claims process and seeing a higher return from payers.

Hospital Integration

For providers who work both in the practice and hospital setting, your charge capture software should simplify the billing process. Integrated with the hospitals your providers work at, you can easily receive patient data and pass the pro-fee bills back to the practice. This feature divides the hospital charges from the pro-fee charges, so the appropriate party gets paid. This ensures that there are no delays in communication or submission that causes your organization to see a delay in payment.

24/7 World-Class Support

The most important thing to look for in a vendor of charge capture software is 24/7 world-class support. From the time of implementation through any questions your team might have, it is important that you can get the help you need in an instant. 24/7 support from your vendor ensures your team never experiences delays in their workflow when questions or problems come up. Those questions are quickly addressed and resolved so your team can keep working.

A quality vendor makes all the difference when choosing what charge capture software to implement. To learn more about a quality vendor that can help you, click here.

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