Margie® helps physician practices increase profitability by engaging your patients, increasing the conversion of referrals and recalls to appointments and managing communications – whether it is a branded text, email or phone call to deliver greater patient volume and satisfaction to you.
Physician practices build their business through new patient referrals and follow up visits for existing patients. Consequently, you would think that they have a very clear answer to the following questions:
Out of every 100 new patient referrals last month, how many turned into appointments?
When a patient’s 3-year recall or follow up is due, what % of the patients schedule that visit?
And yet, when we asked several physician practices to answer these questions, barely a quarter of them were able to give an answer, and those who did say it was a good-faith guess without tools to measure the metrics.
Here is why these metrics are important…if just 10 more out of every 100 referrals became appointments, your practice may stand to make an estimated $3100 in profit. Many physician practices today convert less than 28% of their referrals and less than 20% of their recalls into appointments. Seems shockingly low? Check your own practice and let us know what you find – if you have the tools to find it quickly!
It is not enough if you book a healthy % of your referrals. You want those bookings to be made promptly as well. A certain practice took 35 days from the date of eligibility to the date the appointment was scheduled. And the patient had to wait another 20 days to see the provider. Think about that – the patient saw the provider 60 days after the referral. What is the average lag for you? Do you know how you compare with the industry?
There are more questions than answers and more guesses than data today.
Margie increases your referral and recall conversion rate. We offer detailed metrics so you can measure and plan staffing, and we manage the communication to help you improve profitability. Whether it is communications in 16 languages, managing care protocols, or offering appointments automatically, Margie reduces the time it takes for your referrals and recalls to convert into appointments. She also manages refills, enables you to communicate securely via text with your patients, and help you increase patient satisfaction and your practice profitability.
Margie builds your brand, creates highly interactive experiences for your patients, and moves your patients from the phone to digital mediums and your portal.
Margie does not replace your portal – she does compete decisively with the ringing phone in your front office – and I think you would love her for doing that.
What to meet her? Contact email@example.com for a 20-minute webinar to learn more.