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3 Ways Charge Capture Software Increases Your Bottom Line

While delivering quality patient care remains the forefront mission of most medical organizations, a high-functioning billing department is what keeps them up and running. A perfected charge capture process that delivers accurate coding and clean claims to payers is what keeps your team employed and your organization’s doors open to patients in need. The issue with inefficient billing processes is that they take time and attention away from providers who aim to focus on patient care. Quality charge capture software will simplify provider workflow, allowing them to spend less time on documentation/billing and more time on the patients they look forward to working with. With the right charge capture software, your team can deliver high-quality care to patients while increasing your organization's bottom line.

How Does Charge Capture Software Increase Revenue?

Introducing the right charge capture software at your practice will not only simplify the billing process but also help your organization see a higher return from payers as a result of more clean claims.

AutoCode

Automated coding processes found in certain charge capture software prevents providers from having to search for diagnoses and procedures to enter for review. Charge capture software automates this process and interprets documents and presents the information for review so providers can save time. This tool auto-fills documentation to reflect the best medical billing codes or each visit, your team then reviews that data to ensure it is the right choice for that particular claim and submits it. This helps promote more clean claims, or claims that are coded accurately at the first submission, therefore they are not denied by the payer.

AutoConsult

Quality charge capture software eliminates the need to enter duplicate information across billing and patient chart platforms. The right software solution will automate that process by pulling information directly from the chart on behalf of the requesting provider so that they do not have to. Auto-filling relevant information prevents the provider from having to enter the same information twice while still keeping each process independently accurate. With the most accurate information generating in each claim, your office is more likely to receive on-time and in-full payer reimbursements.

AutoCoordinate

Care coordination is an essential part of your billing process. Having each one of your patient's providers on the same page regarding the patient's care prevents your team from having to review faxes and mail day notifications after an encounter for a patient at risk. Your charge capture software removes this step and replaces it with automated coordination, sending real-time admission, and discharge notifications to the patient's Primary Care Physician, coordinating care in real-time. This ensures your organization is not letting revenue slip through the cracks while improving the quality of the care a patient is receiving.

With quality charge capture software at your organization, your team will not only be able to keep their primary focus on patient care, but your organization will also bring in more revenue. The right software is equipped with automated coding, consult, and coordination processes that help you accomplish your financial goals. To learn more about charge capture software that can help your organization, click here.

What to Look for in A Messaging Platform for Health Systems

In 2020, your organization needs a messaging platform for health systems that has not always existed. With the creation and existence of quality communication technology, there is no reason why your organization should not be able to communicate securely, efficiently, and effectively, no matter where you are. Within health systems, the secure communication of protected health information, patient inquires, questions across departments, and more is essential to not only keeping patients safe but also helping your practice run at a better pace. The ability to digitize all inbound inquiries to your organization, create work queues for remote staff and maintain complete overview while also proving your patients a way to communicate by phone or chat is possible with a quality messaging platform for health systems.

Features of the Messaging Platform for Health Systems You Need:

The right messaging platform for health systems will revolutionize the way your team communicates while keeping all secure data safe from cybersecurity risks.

Data Encryption

Data encryption in the latest messaging platform for health systems is key to making sure no one gets ahold of your practice's data. Quality technology should encrypt all messages and documents shared between users. Built via a private communication channel, this tool should hold encrypted PHI so only authorized users have access to data after verifying their identity at login. This kind of security ensures your team has a safe place to communicate patient health information, informing clinical decisions, and helping your organization run smoothly. This kind of open communication is essential to making sure each person on your team has the information they need to their best work without putting your organization at risk.

HIPAA Compliance

HIPAA compliance in a messaging platform for health systems is non-negotiable in 2020. You should never have to worry that your practice is at risk for violating HIPAA policies as you utilize important communication structures. With this tool, authenticated users have access to conversations while the software prevents users from saving patient health information to their personal hard drives or forwarding that information to external networks. With these preventative and security measures in place, you can be sure your patient’s information is right where it should be, in the hands of your organization, nowhere else.

Simple User Experience Design

Usability and a simpler to use experience is also essential in your messaging platform for health systems as it offers straightforward and efficient processes for everyone using it. The right technology will enable your providers to use the application while avoiding unnecessary confusion. Much like sending a text or a chat message, your messaging platform for health systems should be easy for everyone within your organization. By making the software easy to use for everyone, your team is less likely to be frustrated by the technology and avoid using unsecured models of communication.

Implementing a quality messaging platform for health systems into your organization will help keep each member of your team connected and secure, enabling them to share important health information and practice data without putting you at risk. To learn more about a messaging platform for health systems that can help you, click here.

Three Rivers Hospital picks QSimple. 12th new customer of the year for AlertMD.

Chicago, IL: Three Rivers Hospital aims to eliminate its waiting lines and give patients freedom and predictability while seeing practitioners via AlertMD's QSimple.

Patients to self-checkin in their parking lots, get arrival reminders and more...

See video for more information, click here.

Consumerism in Healthcare

Your referral and recall volumes are down and yet, your patients demand more. Consumerism drives how you get a cab via an app, how you watch movies in your living room and more.

COVID or no-COVID, what is the return on investment on the rent paid for your waiting room? A big $0! Let us help you innovate...

How it works (see video above):

  1. We pick up 1 hr before the appointment (or a QR code flyer on the door of your ASC/urgent care center). QSimple then reminds the patient to stay in the parking lot and not walk in.

  2. The patient lets the practice know they are in the parking lot

  3. The practice lets them know that they are ready for the patient

  4. After a temperature check/other processes, the patient goes straight into their room.

  5. Helping the patient journey - We handle your workflows from the moment a referral is created, with branded and personalized content http://tinyurl.com/recalls-by-margie to the moment the patient leaves your facility after the visit


Here are comments from schedulers who tried to do it manually before we took over...

  • "I think I am in love with AlertMD and their product"

  • “Oh my gosh this is AMAZING”

  • “I understand now why you speak so highly of AlertMD"

  • “Do we have to wait until tomorrow to start?”

  • “LOVE LOVE LOVE this!”

  • “This is really going to make our jobs easier”

  • “WOW just WOW”


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 24,000 customers nationwide. For more information, contact AlertMD sales at sales@alertmd.com

3 Reasons an Appointment Solution for Health Systems in Integral in 2020

An appointment solution for health systems is necessary now more than ever. The making of appointments and the attendance of those appointments is one of the most integral components of the entire healthcare system. When a patient makes an appointment, they go into their provider's office to receive non-emergent medical attention that leads to testing, labs, prescriptions, and many other actions that contribute to an individual’s overall care. Each appointment leads to payer reimbursements and patient payments that fuel your practice's bottom line.

Perfecting your appointment process with an appointment solution for health systems is a vital component and contributor to the overall growth of your organization. With the right solution, your practice can streamline the booking of appointments, improve communication and understanding with patients, create a safe check-in process, and improve the overall patient experience. As the coronavirus pandemic continues to unfold in our nation, this tool is necessary now more than ever before. Keep reading to learn how an appointment solution for health systems is an integral part of any practice in 2020.

How Can an Appointment Solution for Health Systems Make a Difference?

Improved Outreach

The pandemic has prompted a historic decrease in person-to-person contact and communication due to the nature of the coronavirus. Even before the pandemic, individuals everywhere were becoming increasingly reliant on digital forms of communication rather than in-person exchanges. A quality appointment solution for health systems will help your organization improve outreach during a time where normal healthcare interactions have shifted toward digital change.

With an appointment solution for health systems, your team will be able to know who is coming into your building and provide better outreach through tools like hospital branded emails, texts, and phone calls.

Safe Check-in for Everyone

In order to make the check-in processes as safe as possible for everyone coming into your building, a quality appointment solution for health systems will keep your patients and your practice safer from the spread COVID-19. In-car check-ins allow your patients to let your practice know they’re there, visually track themselves in the queue, and be alerted for when it is there turn for a wellness check. Your staff can then come straight to their vehicle and do things like check the patient’s temperature prior to them entering the facility. This safe check-in feature of an automated appointment solution for health systems ensures your team and your patients are staying as safe as possible. In the future, this feature will promote less crowded waiting rooms and shorter wait times for patients who would rather stay in their cars.

Improve the Patient Experience

Lastly, an appointment solution for health systems can help your organizations greatly improve patient satisfaction and patient experience. Rather than making your patients wait in a long line outside your building, you can keep them safe in their vehicles and promote safe in-person interactions and social distancing during COVID-19. Through improved communication and outreach partnered with safe and convenient check-in processes, your patients will be pleased with their experience in your organization. A quality appointment solution for health systems ensures your practice remains organized and cohesive during a time where many patients feel overwhelmed.

To learn more about an appointment solution for health systems that can help you practice perfect its appointment process, click here.

Does Your Organization Need an Automated Messaging System for Hospitals?

In 2020, implementing an automated messaging system for hospitals can make all the difference in your organization. With built-in tools to help you increase patient engagement and improve the patient experience, this tool changes the way your patients receive information. As we keep moving forward in the digital age, it is important to remember that the way patients communicate most affectively has changed drastically over the last 10 years. Now more than ever, digital and text communication tools are an asset to any medical organization. An automated messaging system for hospitals is the next move for any clinic looking to better reach their patients through the exchange of images, videos, interactive responses.

Benefits of an Automated Messaging System for Hospitals Include:

Care Navigation

For patients visiting the hospital for an emergency, surgery, or any other part of their care, it is easy to feel like you have no clue what is going on. As patients wait in their rooms for an update from their clinician, an automated messaging system for hospitals makes it easy to keep them engaged and informed. Care navigation technology guides your patients from pre-procedure, prep time, the day of their procedure, recovery, and more via a friendly automated agent. This ensures that they feel in the loop while their care team works diligently throughout the hospital.

Completely Customizable

A customizable automated messaging system for hospitals in non-negotiable as your organization has its own unique identity. A common concern regarding an automated messaging system for hospitals is that they sound too robotic, cold, or depersonalized. A quality solution will fit perfectly with your organization and is customized and tailored to work for you. With this feature, your hospital can structure the automated messaging to respond just as you would in a number of different situations. Patients will feel like they are talking directly to your team, get what they need, and continue engaging your hospital without overworking your resources.

Automated Updates 24/7

The next benefit of an automated messaging system for hospitals is the updates that your practice can receive and send out 24/7. Physicians and staff can be in the know about the changes happening within your organization with a simple text, ensuring they see it and your entire team is working cohesively toward the same goals. For patients, this feature of an automated messaging system for hospitals makes updating everyone on new programs, events, and more, simple and easy. Available 24/7, this tool makes it easy for providers to keep everyone informed and updated at all times.

Eliminate Hold Times

An automated messaging system for hospitals also makes it possible for your practice to greatly impact patient satisfaction by eliminating hold times, on-hold music, and dropped calls. With text features included in this software, providers can keep their patients informed on when their staff will get in touch with them, or where they are in the queue. Hold times are a notorious barrier to increasing patient satisfaction and engagement, continually deterring patients from contacting or visiting with their providers. By eliminating these barriers, your patients are more likely to stay involved and reach out.

To learn more about an automated messaging system for hospitals that can help your organization increase patient engagement and patient satisfaction, click here.

PTM Hospitality Inc - Consumerism is the name of the game in healthcare - and hospitality

Chicago, IL: The age of consumerism applies equally in healthcare and hospitality

For just a few cents per customer, here is what is possible...

To see a video showing how it works, click here.

With multiple restaurants, PTM Hospitality reopened to wait times and long lines. They needed a solution to triage their parking lot, message customers to come in when the host is ready, offer additional details, promotions, etc.

PTM borrowed a leaf out of healthcare IT's book to apply QSimple. Secure and simple messaging, eliminating wait time for the customer, providing a status and messaging when ready and more.

Here are customer comments about it.

How it works (see video above):

  1. We pick up 1 hr before the appointment (or a QR code flyer on the door of your ASC/urgent care center). QSimple then reminds the patient to stay in the parking lot and not walk in.

  2. The patient lets the practice know they are in the parking lot

  3. The practice lets them know that they are ready for the patient

  4. After a temperature check/other processes, the patient goes straight into their room.

  5. Helping the patient journey - We handle your workflows from the moment a referral is created, with branded and personalized content http://tinyurl.com/recalls-by-margie to the moment the patient leaves your facility after the visit


Here are comments from schedulers who tried to do it manually before we took over...

  • "I think I am in love with AlertMD and their product"

  • “Oh my gosh this is AMAZING”

  • “I understand now why you speak so highly of AlertMD"

  • “Do we have to wait until tomorrow to start?”

  • “LOVE LOVE LOVE this!”

  • “This is really going to make our jobs easier”

  • “WOW just WOW”


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 24,000 customers nationwide. For more information, contact AlertMD sales at sales@alertmd.com

Ohio Gastro rebuilds to 91% of peak volume in 16 days with Margie and QSimple

Chicago, IL: Math and Art deliver science at Ohio Gastro.

Your referral volume is down 66%, your ASC just opened and your clinic volume is non-existent. 16 days later, your practice reached 91% of your highest volume you ever had. What should go right for you to get there? Learn more...

Math:

Targeted algorithms that identify which patients are likely to schedule. Mathematical models to identify candidates from prior recalls, cancelled referrals and more...you find candidate patients

Art:

Personalized information about why delaying care is not smart, a social distancing solution upon arrival (see video). You send the right message Science --> A routing and scheduling system for the day of arrival to the clinic/ASC to offer top notch service

To improve your access click here.

Put all that together and Ohio Gastro is back at 91% of their peak volume within 16 days of re-opening while inbound referrals have catching up to do.


What does $0.12 buy these days?

If you said not much, think again - AlertMD's QSimple is the last leg of the 3-part journey at Ohio Gastro. The platform organizes the wait time for your patients, enables contact-free check-in, delivers messages to triage arrival and makes your front office more efficient for $0.12 a message. It is that simple - Email sales@alertmd.com to get more information.

To see a video showing how it works, click here.

How it works:

  1. We pick up 1 hr before the appointment (or a QR code flyer on the door of your ASC/urgent care center). QSimple then reminds the patient to stay in the parking lot and not walk in.

  2. The patient lets the practice know they are in the parking lot

  3. The practice lets them know that they are ready for the patient

  4. After a temperature check/other processes, the patient goes straight into their room.

  5. Helping the patient journey - We handle your workflows from the moment a referral is created, with branded and personalized content http://tinyurl.com/recalls-by-margie to the moment the patient leaves your facility after the visit


Here are comments from schedulers who tried to do it manually before we took over...

  • "I think I am in love with AlertMD and their product"

  • “Oh my gosh this is AMAZING”

  • “I understand now why you speak so highly of AlertMD"

  • “Do we have to wait until tomorrow to start?”

  • “LOVE LOVE LOVE this!”

  • “This is really going to make our jobs easier”

  • “WOW just WOW”


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 24,000 customers nationwide. For more information, contact AlertMD sales at sales@alertmd.com

Use an Appointment Solution for Health Systems to Improve COVID-19 Clinic Volumes

The COVID-19 pandemic threw the healthcare industry into a whirlwind as facilities transitioned to coronavirus treatment facilities or closed their doors to elective patients. As a result of the pandemic, patient volumes declined at hospitals by more than 50%, leaving many medical organizations struggling financially. After a few months of battling these record low numbers, organizations are starting to take steps toward reopening for elective procedures and treatments. Does this mean that patient volumes will bounce back to what they were prior to the coronavirus outbreak? Not necessarily. The reality of the situation is that patients are still worried about coming into hospitals, and other medical organizations, fearing that it is still not a safe option.

Providers are turning to a quality appointment solution for health systems to help reach their patients, inform them of the steps they are taking to ensure safety, and schedule appointments to increase patient volumes.

Reimagine the Waiting Room with an Appointment Solution for Health Systems:

In order to give your patients the peace-of-mind they need to come in for a visit, providers need to reimagine the waiting room by using an appointment solution for health systems. This tool can ensure the safety of your patients while helping your practice run smoothly through the remainder of the pandemic.

EHR Appointment Integration

A quality appointment solution for health systems will integrate directly with your Electronic Health record to communicate information regarding upcoming appointments, referrals, recall, and unscheduled appointments. These features of an appointment solution for health systems ensure that your practice and your patients are aware of the appointments they have coming up and to not delay care due to the pandemic.

Practice branded Messaging

Automated messaging features included in an appointment solution for health systems are tailored and branded directly for your organization. Patients will be notified through text, email, and phone reminders of any changes to the structure of your organization and how it may pertain to them. These features will also enable reminders for patients regarding their upcoming appointments.

Appointment Reminders

With practice branded messaging features informing your patients of their upcoming appointments, an appointment solution for health systems will also send reminders including information regarding their visit, like guidelines, COVID-19 instructions, patient portal resources, and location info/access. This is incredibly important for making sure your patients understand the steps your practice is taking to keep everyone safe from the coronavirus.

Virtual Queue Tracker

One of the safest places a patient can wait for their visit is in their car. This will limit the amount of person-to-person interaction within your building while enabling patients to still receive scheduled in-person care. With a virtual queue tracker in your appointment solution for health systems, your patients will be able to see where they are in line while they wait safely in their vehicle.

Patient Room Ready Notifications

Once the patient has reached their turn in the virtual queue tracker, the appointment solution for health systems will notify patients when it is time for them to come to the vestibule for a temperature check. This will ensure that no patient is coming up too soon and that everyone entering your building has been cleared to enter. Once they have been checked and approved, they can proceed safely to their designated room rather than the waiting room.

Improved Appointment Experience

By implementing a quality appointment solution for health systems, you deliver your patients the safety and peace-of-mind they need to start returning for elective procedures. This tool will keep your patients and staff safe using social distancing guidelines and more to enhance the appointment processes and experience. By implementing a quality appointment solution for health systems, your patients will feel safe and your clinic volumes will start to grow.

To learn more about an appointment solution for health systems available to help you practice, click here.

4 Ways a Front Office Solution for Health Systems Can Increase Revenue

The way your practice interacts with its patients at any given moment will greatly impact the growth of your entire organization. Improved patient communications, appointment requests, and response to patient inquiries all have an impact on patient satisfaction, and in turn, your practice growth and revenue. Implementing a quality front office solution for health systems will help your organization improve patent interactions and increase practice revenue. Below are 4 ways a front office solution for health systems can increase revenue at your organization.

Benefits of a Front Office Solution for Health Systems:

Increase Conversion Rates

Through the management of communications, a front office solution for health systems can increase conversion rates for referrals and recalls into appointments. This tool works diligently to follow up with patients who have been referred to your organization, function as a branch of your practice, and are tailored to the voice of your organization. With this tool, providers can ensure that no patient, that has been referred, slips through the cracks or fails to schedule an appointment. This will make sure your practice sees an increase in new patients, bring in more business, and increases revenue across your entire practice.

Real-Time Communication

Branded for your practice, real-time communication tools, found in a quality front office solution for health systems, will enable you to connect with patients as much as possible. When it comes time to communicate updates regarding your organization, appointment reminders, prescription status, and notifications regarding their care, a front office solution for health systems has you covered. With this tool, providers can be sure that each one of their patients is staying connected to their practice, increasing satisfaction among many of your patients, and improving revenue as you bill for services.

Appointment Requests

A front office solution for health systems can help your practice streamline any appointment processes by digitizing and expediting many appointment requirements. For example, this tool empowers your patients to request appointments from their mobile device, attach a picture and send their updated insurance information, and receive updates regarding any changes in the check-in processes. This is valuable as providers work to increase patient volumes after the impact of COVID-19 on their organization. Through a tool like EHR integration, virtual queue tracking, and patient room ready notifications enable your team to keep patients safe and engaged.

Prescription Refill Requests

Lastly, a front office solution for health systems offers your organization automated prescription refill requests that create a simple workflow for patient requests and interactions, increasing patient satisfaction, volume, and revenue. This tool helps set expectations for patients regarding when their prescription might be ready, when their provider has responded to the refill request, and other important updates along the way. With prescription refill request technology in your front office solution for health systems, your patients will remain informed in real-time, stay engaged, and grow your practice.

To learn more about a front office solution for practices that could help your entire organization grow, click here.

Athletico Physical Therapy, with over 500 locations throughout 12 States and 5000 employees picked AlertMD's Margie to innovate.

The journey back to pre-COVID clinic volumes

We know you are all fighting the battle to get clinic volumes back to pre-COVID levels. In-patient volumes at many places are almost back to 80% of what they were pre-COVID. On the ASC/clinic side, referrals are down and recalls are also down by 50% because of patient fear.

Even though the patient has urgent and important medical needs, they are deferring the clinic visit out of irrational fear. We help allay that in a systematic process that picks up the minute after the referral or the appointment and goes all the way to the parking lot of your clinic and triaging the patient.

To see a video showing how it works, click here.


How it works:

  1. We pick up 1 hr before the appointment (or a QR code flyer on the door of your ASC/urgent care center). QSimple then reminds the patient to stay in the parking lot and not walk in.

  2. The patient lets the practice know they are in the parking lot

  3. The practice lets them know that they are ready for the patient

  4. After a temperature check/other processes, the patient goes straight into their room.

  5. Helping the patient journey - We handle your workflows from the moment a referral is created, with branded and personalized content http://tinyurl.com/recalls-by-margie to the moment the patient leaves your facility after the visit


Here are comments from schedulers who tried to do it manually before we took over...

  • "I think I am in love with AlertMD and their product"

  • “Oh my gosh this is AMAZING”

  • “I understand now why you speak so highly of AlertMD"

  • “Do we have to wait until tomorrow to start?”

  • “LOVE LOVE LOVE this!”

  • “This is really going to make our jobs easier”

  • “WOW just WOW”


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 24,000 customers nationwide. For more information, contact AlertMD sales at sales@alertmd.com

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