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Strategies for Increasing Patient Referrals

Patient Referrals are important now more than ever in today’s healthcare environment. Competitors are eagerly implementing new technology to improve the patient experience and promote patients to come through their doors. What technology is working for providers and how are they getting the patient referrals they need to keep growing? Traditional methods include word of mouth, traditional marketing, and business from other providers. While those things are still effective to some degree, providers need to implement the right technology and tools if they want to accomplish their goals in 2021. Keep reading to learn 5 strategies for increasing patient referrals.

Increasing Patient Referrals:

Automated Appointment Schedule

A great way to increase patient referrals is to make scheduling appointments as simple as possible. This tool can be an incredible asset for reducing no-show appointments at your practice and making sure your existing patients remember their appointment. An automated appointment scheduling system allows your patients to choose from a list of available appointments and sign up for automated reminders. This helps keep them in the loop regarding their appointment, always giving them plenty of time to cancel or reschedule should they need to. With a resource like this in place, your practice will stop losing valuable revenue to empty visits.

Messaging Systems

An Automated messaging system can be a great way to improve the patient experience and increase patient referrals. Patients appreciate frequent communication between themselves and your practice. Real-time communication can be time-consuming, especially when it comes to small details. If your patient needs help scheduling, refilling a prescription, or needs updates about your practice, an automated messaging system can help them. This will improve the patient experience and increase patient referrals.

Improve the Waiting Experience

The waiting experience has always been hard on the patient's experience and how they view your organization. By addressing the waiting experience, providers can improve the patient experience and increase patient referrals. Tools like a quality queue management solution enable providers to streamline a patient's waiting experience, reduce wait times, and allow patients to wait more comfortably than the traditional way. This is also useful for creating a safe public environment during the pandemic.

Secure Communication

Your patients need a secure and easy way to contact you. Open communication helps patients feel like their providers care about them and what is going on with their health and in their life. Tools like the patient portal and automated communication tools enable your practice to open the lines of communication so that your patients can stay engaged and you can increase patient referrals.

Overall Positive Patient Experience

The patient experience is the main thing providers need to improve in their chase to increase patient referrals. The better time your patients have with your practice, the more likely they are to refer others to you as well. The right combination of technology and tools can help you accomplish his.

To learn more about tools that can help you improve the patient experience and increase patient referrals, click here.

Technology Solutions That Are Shaping the Future of Home Healthcare

Home healthcare is more relevant now than ever before as individuals and medical professionals navigate the pandemic. Providers everywhere are calculating what technology they need to keep up with the demands of the current medical landscape and what tools might not be necessary. With over 17% of the US population aging at 65 years or older, home healthcare is important for keeping seniors safe. This is true for them pandemic, and once it is over. What technology will play a role in the changing landscape of home healthcare in 2021 forward?

Home Healthcare Technology Solutions:

Scheduling Technology

Scheduling home healthcare can be complicated without a quality solution. Depending on the patient's coverage, it looks different for every individual. With a scheduling solution in place, it can be easy for your team to keep up. Patients can easily schedule a time that works for them, and your providers can plan accordingly.

Provider Locating Tools

Patients on the search for a home healthcare provider will not need to look far. New provider location tools make it easy for patients to locate the one nearest to them. They simply view their map like a ride-sharing app and a provider near them will quickly jump in and help. This tool is an incredible development in connecting patients to home healthcare solutions.

Automated Reminders

Reminders are necessary for reducing no-shows and late visits. This is true for home healthcare as well, if not more important. Reminders will help make sure your patient is home at the time of the appointment. This ensures your organization is not wasting resources on travel for patients who will not be there for their visit.

Communication Tools

Communication is everything in the medical field. Patients and providers that communicate effectively can often achieve more positive results with one another. Constant communication can be somewhat time-consuming and difficult without the right tools. Communication tools utilize automated chatbot software to make sure your home healthcare patients always feel connected to your organization.

Virtual Waiting Room

The virtual waiting room is one of the most revolutionary tools for home healthcare and in-person visits. Patients can get checked in remotely or from their mobile device and receive instructions for the visit without ever setting a foot inside your practice. This is incredible during the pandemic for creating a safe public environment but has also been useful for streamlining visit processes.

Billing Assistant

A billing assistant is non-negotiable for the on-the-go home healthcare provider. This intuitive tool enables you to bill quickly and on the go so that you never fall behind. It helps you optimize clean claims and grow your bottom line so you can more easily focus on your patients. This tool is vital to any provider looking to decrease denials and streamline their billing process.

Patient Surveys

Patients surveys are extremely valuable during a time where so much is changing. Providers can review patient feedback to learn more about what they need to do to improve the patient experience. This can also be incredible for boosting your organization's 5-star rating.

To learn more about tools that can help your home healthcare organization in 2021, click here.

Harnessing Technology to Promote Patient-Centered Care

The rapid boom of technology across healthcare over the last 10 years has moved the entire industry toward patient-centered care. Patient-centered care revolved around the idea that patients and their providers should work collaboratively through the decision-making process. Together, they can brew a comprehensive care plan that works effectively for the patient's needs and health goals. This collaborative effort has been simplified and enhanced by the use and implementation of quality healthcare technology. With the right tools, providers can improve patient engagement, the quality of the care they are able to deliver, and overall patient interactions. Below are 5 tools that providers are using to promote patient-centered care.

Technology for Patient-Centered Care

Secure Messaging

Communication is a pillar of patient-centered care. The ability to send and securely receive messages promotes record high levels of patient engagement. This communication might come in the form of a patient portal, a messaging app, phone calls, text messages, and more. With quality HIPAA compliant communication in place, patients can work closely with their providers. This fosters a healthy level of collaboration that is necessary to keep patients interested and engaged.

AI-Enhanced Charge Capture

Any tool that helps providers work more effectively enables improved patient-centered care. AI-enhanced charge capture streamlines the billing process for providers so that they have more time for their patients. This tool helps physicians quickly navigate the charge capture process, making accurate predictions, and increasing clean claims. Rather than spending an overwhelming amount of time on billing, providers can focus more of their attention on patient-centered care.

Chatbot

Chatbot technology is one of the newest tools in patient-provider communication and collaboration. Patients want a constant line of communication with their providers. This helps increase the feeling that their providers care about them as an individual. Constant communication is time-consuming. When it comes to the smaller details like scheduling, practice updates, policy changes, and other details like this, chatbot systems can be an incredible tool. This intuitive system communicates these details to your patients while you and your team keep working hard.

Messaging Apps

Messaging apps are vital to patient-centered care. This tool gives patients an accessible line of communication and collaboration with their providers. They can hop on their mobile device and access a secure messaging app where they can communicate important details and questions about their care. Here they can ask questions about their care as well as express concerns about their health. This open line of communication enables better patient-provider collaboration.

Queue Management Solution

Lastly, a queue management solution is an integral part of any healthcare technology tool belt. This solution offers a safe waiting room alternative during the pandemic. Removing the need for an in-person waiting room, this tool allows patients to wait safely from their care. They can track themselves in line and receive alerts regarding the status of their visit. This offers a more positive waiting experience and improves patient-centered care. For providers, this tool offers superior organization when it comes to what patients are there for their visit, what pre-visit requirements still need to be met, as well as a wealth of other details and data to improve your practice workflow.

To learn more about how your practice can implement quality healthcare technology and improve patient-centered care, click here.

Kare Hospital Medicine Picks AlertMD to improve Efficiencies

Chicago, IL: Kare Hospital Medicine to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. We convert many more of your referrals/recalls into appointments - 2X more!
  4. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at sales@alertmd.com

5 Technology-Enabled Strategies for Consumer Engagement in Healthcare

Consumer-engagement in healthcare is increasingly dependent on the adoption and use of quality technology. Some providers are hesitant to go completely digital, still taking notes with pen and paper and having a preference for the old manner of doing things. While many different processes offer digital solutions that have improved the industry, there is still progress to be made. Part of the importance that digital technology holds today has to do with consumer engagement in healthcare. Often viewed through the lens of patient engagement, providers aim to get their patients involved in their care to achieve better results. What they often fail to remember is that their patients are consumers, and they desire the same level of technology they receive in other industries they participate in. Below are 5 technology-enabled strategies for consumer engagement in healthcare.

Technology that Improves Consumer Engagement in Healthcare

AI-Assisted Charge Capture

A shift happened at someone in the industry where a provider’s focus switched from patient-focused to revenue-focused. Providers spend a great deal of time on the claims process, ensuring that claims are approved, and payments are received. A technology-enabled solution for consumer engagement in healthcare should include AI-assisted charge capture. AI-assist in charge capture processes is a great tool for returning the provider's focus on consumer engagement in healthcare without compromising revenue. Providers can access incredible tools that increase efficiency and accuracy throughout the claims process.

Digital Front Door

A digital front door is essential for improving consumer engagement in healthcare at your practice. Patients have grown accustomed to digital interactions daily, and they want the same from their providers. This technology will digitize inbound inquiries at your organization. Tools including automated messaging systems, automated prescription requests, self-service appointment processes, and more all help improve consumer engagement in healthcare.

Geo-Located Outreach

Ensuring your patients are helped efficiently and with ease is essential for improving consumer engagement in healthcare. Tools like geo-located outreach and selection are great for this. Functioning similarly to a ride-sharing app this tool analyzes patient appointment requests to find the best option nearest to them.

Queue Management Solutions

Queue management solutions are the next greatest tool for improving consumer engagement in healthcare. This tool enables patients a more positive waiting experience. It is one where they do not have to sit quietly in a crowded room, wondering when they will finally get into a room with their provider. This tool allows the patient to wait from their car and track themselves in line. They always know exactly how many people are in front of them and can wait more comfortably.

Chatbot Messaging

Lastly, chatbot messaging is essential for improving consumer engagement in healthcare. This tool helps providers digitize patient interactions without compromising staff productivity. It works with patients to complete different requests like prescription refills and more while sounding exactly like the voice of your organization. This tool can be used by providers to update patients about their appointments or any changes within your practice.

To learn more about digital tools that can help your organization improve consumer engagement, click here.

University of Texas Health East Texas Physicians Picks AlertMD to improve Efficiencies

Tyler, TX: UT Health East Texas Physicians to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. We convert many more of your referrals/recalls into appointments - 2X more!
  4. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at sales@alertmd.com

4 Healthcare Technology Solutions That Reduce Patient Wait Times

Patients everywhere are eager for their providers to reduce patient wait times. As one of the most historically frustrating parts of the patient experience, wait times need to be addressed. With quality technology solutions, providers can reduce patient wait times and improve interactions. Individuals will no longer have to wait for what seems like forever in your waiting room, crowding your space, and slowing down your day. Keep reading to learn how technology solutions can reduce patient wait times for your organization. With these tools, providers can streamline the check-in process, improve patient satisfaction, and improve data collection.

Technology Solutions that Reduce Patient Wait Times:

Chatbot technology

A phone, chatbot, and messaging system may be exactly what your practice needs to effectively reduce patient wait times. This tool is capable of sending images, videos, and interactive responses to your patients to increase engagement. Care Navigation helps guide your patients from pre-procedure prep, day of procedure, recovery, and more with a friendly automated agent. With 24/7 text updates and automated technology, this tool eliminates dropped calls, elevator hold music, and high wait times. Patients no longer need to wait to talk to someone in your busy practice to get a large portion of their questions answered. Instead, automated assisted functions as an extension of your practice to improve workflow productivity and reduce patient wait times.

Centralized Appointment Scheduling

Scheduling can feel like phone tag after so long while your team tries to make sure your patients are coming in or their appointment. When a patient is late for their appointment or does not show up, it can impact the schedule of the entire day, including wait times. A centralized and automated scheduling tool is essential to reduce late appointments and reduce patient wait times. This tool should be simple and fast to use for your practice and patients.

Digital Patient Intake

Digital patient intake is now an important tool that every practice needs to reduce patient wait times, improve intake efficiency, and increase workflow productivity. This tool allows your patients to complete their intake documents from home, prior to their visit. Eliminating the transcription process, this is a better way to collect patient data. EHR integration uploads this information directly into their chart for provider use. It helps to reduce patient wait times by eliminating paper documents that would normally be filled out in the waiting room.

Queue Management solution

The best tool your practice can implement to reduce patient wait times and build patient volume is a queue management solution. This tool creates a virtual waiting room, eliminating crowded spaces, and improving the patient experience. Patients can check-in from their mobile devices and wait from their car. Providers can track who has checked in, pre-visit requirements, and the software will automatically alert the patient when it is time to enter the practice for their visit. This tool helps create a safe public environment for your patients as well as improve their waiting experience.

To learn more about digital technology solutions that can reduce patient wait times, improve the patient experience, and improve workflow productivity at your practice, click here.

What is a Virtual Waiting Room and Why Do You Need it?

Virtual waiting rooms, also known as queue management software, is now essential to your healthcare technology toolbelt. The Coronavirus pandemic shifted the waiting room needs of providers across the globe. Providers now needed to find quick solutions for creating a safe public environment as their patient volumes started to suffer due to the pandemic. What providers are finding now that they have started utilizing virtual waiting rooms is that they are extremely beneficial to the overall functionality of your practice as well as to the patient experience. This tool is helping to improve patient satisfaction, reduce patient wait times, rebuild patient volumes, and streamline the check-in process for providers everywhere. Below are 4 benefits of the virtual waiting room and why your practice needs to implement a quality queue management solution.

Benefits of the Virtual Waiting Room:

Rebuild Patient Volumes

Patient volumes took a hit at many practices at the start of the pandemic. Patients were scared of medical facilities as they scrambled to find ways to avoid the coronavirus. Much of this fear has now settled as we learn more about the coronavirus every day. Providers have also found ways to keep patients safe while still coming in for their appointments. Implementing a virtual waiting room is a huge part of creating a safe public environment for patients, ensuring your practice never goes overcapacity.

Improve the Patient Experience

The waiting room has had a historic impact on the patient experience. Often stuffy, quiet, and full of people who need to see their doctor, patients are left there to wait for an unknown about of time. A virtual waiting provides patients with a much more pleasant experience. They can wait in their car. Here, they can listen to music, make phone calls, and wait in comfort until it is time for their visit. While the waiting room experience does not affect the quality of care a patient receives, it does impact how individuals perceive their providers. A virtual waiting room changes the whole experience patients have with their doctors, preventing unnecessary frustration and discomfort.

Reduce Patient Wait times

Virtual waiting rooms are also having a positive impact on patient wait times. With mobile check-in partnered with automated communication technology, patients can move through the waiting queue at a faster pace. Here, they can visually track themselves in line and so can your team. The virtual waiting room providers much-needed organization to the check-in process that reduces patient wait times.

Streamline the Check-in Process

A virtual waiting room can help your practice streamline the check-in process and optimize efficiency. It integrates with your Electronic Health Record to receive information regarding upcoming appointments so that your team is always prepared before they enter the building. This tool automatically notifies the patient multiple times using practice branded emails, texts, or phone calls to remind them of their upcoming appointment so that your team does not have to. Once a patient arrives for their appointment, the virtual waiting room provides a method for the patient to wait in their car and bring them in when your practice is ready.

To learn more about a virtual waiting room solution for your practice, click here.

Best Practices for Creating an Exceptional Digital Patient Experience

The digital patient experience is an industry term that has existed for quite some time. Only in recent years has the focus switched to digital technology and how patients interact with it. Digital tools are helping providers everywhere offer higher quality care. But how can consumer-facing tools improve the digital patient experience so that they keep coming back for more? Your practice needs to implement the latest tool that improves the digital patient experience so you can grow your practice. Below are 4 tools that can help your practice do this in 2021.

Tools that Improve Digital Patient Experience:

Implement a Digital Waiting Room

The waiting room is a negative experience for many patients. They have been forced to sit in a room full of people who need their doctor where they must remain quiet for an undetermined amount of time. While this experience does not directly relate to the quality of their care, it still affects how patients view their providers. Patient satisfaction hinges on much more than just the level of care their doctors give them. A digital waiting room allows patients to wait more comfortably from their car by letting them check-in from their mobile device and pass the time how they wish to. A digital waiting room can be a great tool for improving the digital patient experience.

Utilize AI-Assisted Technology

Artificial intelligence is everywhere in 2020. When people hear the phrase “artificial intelligence” they think of high-tech robots and automation. While this is true to some degree, AI-assisted tools are much simpler and more accessible than that. AI-assisted technology is helping to improve the digital patient experience by simplifying several different patient processes. Now, Amazon Alexa can be set up so that patients can use it to set appointments with their provider, request prescription refills, and receive reminders regarding their upcoming visits.

Use Chatbot Solutions

Chatbot solutions can be an incredibly effective way to both improve the digital patient experience as well as streamline efficiency at your practice. This tool digitizes many patient interactions so that your staff can focus on more critical tasks. Functioning as an automated extension of your practice, these tools can send branded messages, phone calls, and emails to maintain quality interactions with your patients. This helps patients stay connected to your organization regularly and lets them know that their provider cares about them. This has a positive impact on patient engagement as well as the digital patient experience.

Automate the Scheduling Process

The last tool your needs to improve the digital patient experience is an automated scheduling process. This tool should be simple for your patients to use and encourage them to stay on top of their doctor's appointments. Integrated with your other practice technology, patients should be able to view a comprehensive list of all available appointments and choose the one that works best for their schedule. This tool makes it easy for your patients to stay connected which influences their experience with your practice.

To learn more about tools that can help you improve the digital patient experience, click here.

Intelligent Automation is the Future of Healthcare

Intelligent automation has made its way into the healthcare industry and is now a key component to the future success of medical organizations. Combining process automation (RPA) and Artificial Intelligence (AI), intelligent automation is the future of healthcare. This technology enables providers to work at their best pace and depend more heavily on their technology when it comes to optimizing revenue, managing patient data, improving the patient experience, enabling effective communication, interoperability, and more. Below are some examples and benefits of intelligent automation in healthcare.

Examples of Intelligent Automation:

Scheduling

Scheduling is an integral part of the healthcare system as it determines when patients and providers will interact while also organizing a provider's schedule for optimal output. Providers have relied on digital solutions for some time to help streamline the scheduling process. Intelligent automation tools like chatbot tools help to perfect this process. Automated chatbot technology offers a personalized experience for each patient, collecting data, and booking their appointment for them so your team does not have to.

AI-Assisted Charge Capture

AI-assisted charge capture is another incredible intelligent automation tool that helps providers build revenue, access accurate predictions, reduce missing charges, and more. This cloud-based tool identifies possible missing/late charges, offers charge predictions in real-time, and pinpoints missing items within a charge. This perfects your charge capture process and helps optimize the number of clean claims you submit. With intelligent automation, you can optimize your payer reimbursements and bottom line.

Benefits of this technology:

Efficiency

Intelligent automation helps to maximize efficiency across your organization. Many historically manual processes are now able to be completed in a fraction of the time and with much less frustration. Scheduling that is effectively managed is no longer a headache to your practice and your charge capture process is refined. With providers able to work at their best pace, more can be accomplished in their day.

Compliance

Regulatory compliance management is now simpler when a healthcare organization utilizes intelligent automation. This ensures standardized processes across your organization, ensuring that each member of your team is meeting the industry standards. This technology helps you cover all your bases and alerts you when certain compliance actions need to be taken. This technology also creates a safe pathway to access interoperability with other healthcare networks without putting patient data at risk.

Patient Engagement

Utilizing quality intelligent automation technology is also a great way to give patients a positive healthcare experience. Patients are already used to a certain level of automation in their day to day life. They wish to see the same level of digital interactions from their healthcare provider. The use of artificial intelligence and digital automation makes it easier for them to stay connected to their healthcare providers and encourages record-high patient engagement.

The right combination of technology can help your practice optimize workflow efficiency, remain compliant with all industry standards, and keep patients effectively engaged. To learn more about intelligent automation technology for your practice, click here.

3 Digital Health Solutions That Improve Patient Care and Satisfaction

Digital health solutions have a huge impact on patient care and satisfaction. The right combination of solutions can better engage your patients, improve workflow efficiency, digitize inbound inquiries, innovate home health, and much more. Your practice needs quality digital health solutions to grow and improve the condition of patient care. Without the right tools, your practice works harder than it needs to each day and can fail to effectively care for patients. Keep reading to learn about 3 digital health solutions that can improve patient care and satisfaction within your organization.

Look for These Digital Health Solutions:

Virtual Queue Management

A quality queue management solution is essential to growing your patient volumes and improving the patient's waiting experience. This tool helps streamline the check-in process, decreasing long wait times, and helping your practice keep track of who is in the building. During the 2020 pandemic, this tool has been essential to creating a safe public environment, where patients can continue to seek in-person medical treatment.

The queue management tool is a digital health solution that helps patients wait for their cars. Real-time updates keep them informed on where they are in line and what to expect from their visit. Inside the practice, your team can keep track of which patients have checked in, which ones are still waiting, where they are in line, and more. This automated digital health solution helps your front-line staff to multi-task and complete more within the workday while keeping patients safe from the coronavirus.

Chatbot/Messaging System

With the right messaging system, your organization can keep a constant stream of interactions open with patients. Rather than receive inbound inquiries from patients that take up your staff valuable time, patients can engage with a tool that is just as helpful. Chatbot/messaging systems are the digital health solution that keeps your patients connected.

This tool can be used to send out appointment reminders, practice updates, visit information, and more. Patients can also use a quality chatbot to do things like scheduling their appointments and request prescription refills. Providers can rely on this tool to effectively engage patients without overextending their staff.

Field Health Services

Lastly, digital health solutions that can help improve patient care and satisfaction include field health services technology. With the right tools, your practice can enable and support well-rounded field health services. This includes features like multi-lingual patient access, geo-located outreach, and selection, looping in the health system, and modernizing the home centric health experience.

Quality digital health solutions can help your practice reach more patients in a way that innovates home health systems. For example, AI technology is bringing new opportunities to patients.

With office productivity. To learn more about quality digital health solutions, click here.

4 Ways Healthcare Automation Can Make an Impact at Your Practice

Healthcare automation has a place in everyday care more than you might think. When many hear the words Artificial intelligence or automated technology, they think of robots or flashy tools. While some of that might be included, these tools are much more accessible and offer more usability than one might realize. Healthcare automation tools are changing and impacting healthcare. It is improving the bottom lines of practices everywhere as well as refining how patients experience their medical care. Tools like automated charge capture, AI-assisted Software, Chatbots, and other digital front office solutions are all making a difference.

How Healthcare Automation is Impacting Healthcare:

Automated Charge Capture Software

While your primary focus is on the quality of patient care, your second focus is maintaining and growing your bottom line. Healthcare automation and charge capture deliver accurate coding and clean claims to payers so that your organization can continue to grow. Tools like automated coding can interpret documents and present the information for providers to review rather than entering manually. Automated consults eliminate duplicate information across billing and patient char platforms. Instead, it pulls information directly from their chart on behalf of the requesting provider. Automated Coordination sends real-time admission and discharge notifications to the patient's PCP, coordinating in real-time. Healthcare automation and charge capture can perfect your billing processes and bring in more revenue.

AI-Assisted Software

Artificial Intelligence (AI) assisted software is changing the healthcare landscape. This healthcare automation tool exists to reduce administrative strain, increase patient engagement, and in some situations act as a virtual nursing assistant. With healthcare automation technology like this, providers can give providers increased access to information. It can promote patient engagement by automating appointment reminders and scheduling. It can even help patients stay on top of their care by reminding them to take prescriptions and prepare for their appointments. This healthcare automation tool is also improving the diagnostic process by better categorizing data and changing how providers collect and analyze information.

Chatbots

Chatbots and messaging systems are the automated and accessible voice of your organization. This tool enables your patients to interact with your organization without taking up the time of your staff. This tool digitizes inbound inquires by helping patients get answers to questions and more. Patients can interact with this healthcare automation tool to complete several different processes. A quality chatbot solution can help your patient schedule appointments, learn about your practice, and more. This improves the patient experience by helping individuals stay connected to your organization.

Digital Front Office Solutions

A quality digital front-office solution that promotes healthcare automation is essential. A digital front door can increase patient satisfaction, patient engagement, and staff productivity while lowering operating expenses and offering multi-language support. With a digital front office tool that promotes healthcare automation, your technology works in sync with your patient portal, offering quick responses, allowing your staff to increase productivity, and cutting costs.

To learn more about healthcare automation tools that can help your practice click here.

Reinventing Hospitals with Automation and AI-Assisted Charge Capture

AI-assisted Charge capture is the latest development in growing practice revenue. Charge capture is essential to the revenue growth of your organization. It is the process of documenting services so they can be sent out to payers. Now built with AI-assist, providers can complete their charge capture processes more efficiently and accurately than ever before.

Why Providers Need to Improve Charge Capture with AI.

Improving charge capture processes within your organization is a key part of growing and reinforcing your bottom line. Without AI-assisted charge capture, your practice is likely to continue struggling with missing/late charges and fall victim to regulatory risks. AI-assisted charge capture enables your team to access tools that streamline the coding process. AI technology helps your practice complete tasks that have previously required the detailed attention of a medical professional. Intelligence and cognition are now built into your software to simplify and streamline billing processes. While software still relies on human intelligence to guide its use, AI-assisted charge capture software is faster and more accurate to use.

Benefits of AI-Assisted Charge Capture

Optimize Revenue

Up until the introduction of AI-assisted charge capture software, providers utilized a rules-based system. This often leads to strict boundaries for what software could help a provider complete versus what the provider was in charge of entering themselves. AI-assisted software is essentially trained to go beyond a rules-based system with machine learning. IT identifies missing charges and gaps in claims to reduce human error. This reduction in errors leads to a swift increase in payer reimbursement and helps providers build revenue.

Accurate Predictions

Some providers question the level of accuracy an AI-assisted charge capture can provide in each process. The accuracy and accountability of software always depend on the vendor of that technology. With the right vendor of AI-assisted charge capture software, providers can find peace-of-mind. Accurate charge capture predictions are more than capable with the right software. Built with check-points to ensure optimal accuracy, the right tool can be trusted.

Reduce Missing Charges

Not only can the right AI-assisted charge capture be trusted, but it can help you reduce the number of missing charges within your organization. Missing or lost charges lead to costly gaps in your revenue and negatively impact your bottom line. A quality AI-assisted charge capture solution will keep your team alert for possible missing or late charges, preventing them entirely.

How it Works:

This cloud-based tool offers assistance in multiple different areas of the charge capture process. From identifying possible missing or late charges, offering charge predictions in real-time, and identifying missing items in a charge, AI-assisted software perfects the process. Taught to identify when claim information might be incorrect, it stops your organization from submitting claims that might get denied. By increasing your clean claims and improving your bottom line, your practice needs this tool.

To learn more about an AI-assisted charge capture software that can help your practice increase clean claims and grow its bottom line, click here.

3 Digital Health Solutions That Improve Patient Care and Satisfaction

Digital health solutions have a huge impact on patient care and satisfaction. The right combination of solutions can better engage your patients, improve workflow efficiency, digitize inbound inquiries, innovate home health, and much more. Your practice needs quality digital health solutions to grow and improve the condition of patient care. Without the right tools, your practice works harder than it needs to each day and can fail to effectively care for patients. Keep reading to learn about 3 digital health solutions that can improve patient care and satisfaction within your organization.

Look for These Digital Health Solutions:

Virtual Queue Management

A quality queue management solution is essential to growing your patient volumes and improving the patient's waiting experience. This tool helps streamline the check-in process, decreasing long wait times, and helping your practice keep track of who is in the building. During the 2020 pandemic, this tool has been essential to creating a safe public environment, where patients can continue to seek in-person medical treatment.

The queue management tool is a digital health solution that helps patients wait for their cars. Real-time updates keep them informed on where they are in line and what to expect from their visit. Inside the practice, your team can keep track of which patients have checked in, which ones are still waiting, where they are in line, and more. This automated digital health solution helps your front-line staff to multi-task and complete more within the workday while keeping patients safe from the coronavirus. and bring in more revenue.

Chatbot/Messaging System

With the right messaging system, your organization can keep a constant stream of interactions open with patients. Rather than receive inbound inquiries from patients that take up your staff valuable time, patients can engage with a tool that is just as helpful. Chatbot/messaging systems are the digital health solution that keeps your patients connected.

This tool can be used to send out appointment reminders, practice updates, visit information, and more. Patients can also use a quality chatbot to do things like scheduling their appointments and request prescription refills. Providers can rely on this tool to effectively engage patients without overextending their staff.

Field Health Services

Lastly, digital health solutions that can help improve patient care and satisfaction include field health services technology. With the right tools, your practice can enable and support well-rounded field health services. This includes features like multi-lingual patient access, geo-located outreach, and selection, looping in the health system, and modernizing the home centric health experience.

Quality digital health solutions can help your practice reach more patients in a way that innovates home health systems. For example, AI technology is bringing new opportunities to patients.

With quality digital health solutions implemented within your organizations, patients can have a pepper healthcare experience. With the help of digital technology, providers can improve the quality of patient care while also reducing physician burnout and improving office productivity. To learn more about quality digital health solutions, click here.

World-class Chicago-based Children's Hospital picks AlertMD

Chicago, IL: Chicago's pre-eminent children's hospital picks AlertMD to increase efficiencies.

Margie ROI Image

Another large provider group DOUBLED patient volume with Margie.

See our proprietary 6-second appointment process LIVE -- click here.

Margie automatically:

  1. Finds the location closest to the patient's home
  2. Finds the earliest appointment
  3. With the provider whose fill rate is the lowest (so newbies can get their schedule filled soon)
  4. Eliminates the scheduler delays and
  5. The patient is done in 6 seconds.

We will get this live in 3 weeks after 2 interfaces are live.

Contact AlertMD sales for more information at sales@alertmd.com

4 Ways Healthcare Automation Can Make an Impact at Your Practice

Healthcare automation has a place in everyday care more than you might think. When many hear the words Artificial intelligence or automated technology, they think of robots or flashy tools. While some of that might be included, these tools are much more accessible and offer more usability than one might realize. Healthcare automation tools are changing and impacting healthcare. It is improving the bottom lines of practices everywhere as well as refining how patients experience their medical care. Tools like automated charge capture, AI-assisted Software, Chatbots, and other digital front office solutions are all making a difference.

How Healthcare Automation is Impacting Healthcare:

Automated Charge Capture Software

While your primary focus is the quality of patient care, your second focus in maintaining and growing your bottom line. Healthcare automation and charge capture deliver accurate coding and clean claims to payers so that your organization can continue to grow. Tools like automated coding can interpret documents and present the information for providers to review rather than entering manually. Automated consults eliminate duplicate information across billing and patient char platforms. Instead, it pulls information directly from their chart on behalf of the requesting provider. Automated Coordination sends real-time admission and discharge notifications to the patient's PCP, coordinating in real0time. Healthcare automation and charge capture can perfect your billing processes and bring in more revenue.

AI-Assisted Software

Artificial Intelligence (AI) assisted software is changing the healthcare landscape. This healthcare automation tool exists to reduce administrative strain, increase patient engagement, and in some situations act as a virtual nursing assistant. With healthcare automation technology like this, providers can give providers increased access to information. It can promote patient engagement by automating appointment reminders and scheduling. It can even help patients stay on top of their care by reminding them to take prescriptions and prepare for their appointments. This healthcare automation tool is also improving the diagnostic process by better categorizing data and changing how providers collect and analyze information.

Chatbots

Chatbots and messaging systems are the automated and accessible voice of your organization. This tool enables your patients to interact with your organization without taking up the time of your staff. This tool digitizes inbound inquires by helping patients get answers to questions and more. Patients can interact with this healthcare automation tool to complete several different processes. A quality chatbot solution can help your patient schedule appointments, learn about your practice, and more. This improves the patient experience by helping individuals stay connected to your organization.

Digital Front Office Solutions

A quality digital front-office solution that promotes healthcare automation is essential. A digital front door can increase patient satisfaction, patient engagement, and staff productivity while lowering operating expenses and offering multi-language support. With a digital front office tool that promotes healthcare automation, your technology works in sync with your patient portal, offering quick responses, allowing your staff to increase productivity, and cutting costs.

To learn more about healthcare automation tools that can help your practice, click here.

17th customer announcement of 2020, Panel discussion on our 6-second patient appointment process - sign up now

Chicago, IL: Margie, AlertMD's outpatient platform, will help Digestive Health Systems, a subsidiary of GI Partners of IL, increase volume.

Margie ROI Image

A 50+ provider group DOUBLED patient volume with Margie. On 10/14 at 11:30 AM Central, 12:30 PM Eastern, 9:30 AM Pacific...a panel of experts (the former President of a Press Ganey business unit, ACHE chapter Board Member, AlertMD and a practicing physician at a major customer) will discuss the next chapter to increase volume... decreasing scheduling costs while further increasing patient volume!

How to Increase Patient Volume and Decrease Scheduling Costs - a panel discussion - see a process that takes into account the patient's home address, geo-coded closest clinic, prior provider relationships in the clinic (if present), prior hospital consult relationships (if present), fill rate (so new providers can gear up faster), earliest appointment and all this complexity is simply hidden...while the patient is done scheduling in 6 seconds!

Webinar capacity is limited to 150 attendees. Email sales@alertmd.com to book your spot. Or you can tell us here that you want to attend -- click here.. A public sign up process is coming soon.

How to Improve Care Access with a Digital Front Door

Your healthcare organization needs a digital front door. Everything has gone digital in 2020 and it is time for providers to get their technology up to date. The digitalization of inbound inquiries and patient interactions is necessary to keep your office efficiency high. Doing so will also have a positive impact on the patient experience. By giving patients the digital formats the desire from their providers, you can improve engagement and interactions moving forward. Keep reading to learn how a digital front door can improve care access at your practice.

The Impact of the Digital Front Door:

Automated Messaging System

Simple communication is key to improving care access. Your team needs an automated phone, chatbot, and messaging system that allows you to send images, videos, and interactive responses to your patients. This feature of a digital front door will increase patient engagement by making it easy for your patients to interact with your organization without taking away valuable time from your team.

A digital front door can be used to send out updates regarding your practice. It can help keep patients informed on changes to their care. It can also help patients complete a multitude of different tasks. This feature of a digital front door creates a regular stream of interaction between your patients and your practice. With it, your patients will always remember that you are there for them and they are more likely to stay involved in the inner workings of their care.

Automated Prescription Refill Requests

A digital front door from a quality vendor helps simplify many different patient processes. Automated prescription refill requests create a simple workflow for your patients. This meets patient expectations while helping providers manage incoming requests and keeping the patient informed along the way.

With an automated tool like this, your patient can have control over yet another component of their care without stretching your team too thin. Completed completely through automated interaction, your digital front door can help patients get what they need and keep your staff focused on other critical tasks.

Self-Service Appointment Process

There is no reason your practice should not have a digital front door tool that improves the scheduling process. Traditional scheduling can result in staff inefficiencies, no show appointments, and a lack of follow up care. With a self-service appointment process found in a quality digital front door, your practice can achieve record-high patient volumes. This tool can help patients schedule their appointments automatically. The right tool will also enable your patients to attach a picture and send their insurance information to the front office with just a few quick clicks.

Ultimately, your practice needs a digital front door to improve the patient experience, increase office efficiency, and improve patient engagement. Implementing a quality solution will help improve care access while also enabling your team to work at their best pace. To learn more about a digital front door solution that can help your practice, click here.

How to Reduce the Cost with Healthcare Automation

Healthcare automation is helping providers everywhere cut costs. By reducing the revenue lost on training costs, denied claims, lost charges, record keeping, and more, your practice can boost its bottom line. Automated processes are everything in healthcare, it seems. From the introduction of the EHR and patient portal to the recent adoption of queue management solutions, providers depend on automated technology. Healthcare automation is not only important for cutting costs across your organization, but it improves provider workflow, reduces physician burnout, and improves the quality of patient care. Using software robotics, workflow automation, and low-code applications can connect data sources and help providers streamline countless process across their sector. Keep reading to learn more about the benefits of healthcare automation

Cost-Reducing Benefits of Healthcare Automation:

Automate Routine Record-Keeping

Healthcare automation can help providers automate routine record keeping and administrative tasks. From scheduling patient appointments to managing accounts payable, this technology simplifies each process. Patients can work with chatbot technology to do things like request appointments and prescription refills without compromising the time of your team. While working with patients and completing several different administrative tasks, this tool helps improve patient satisfaction and simplify different workflow processes.

Digitize Caseload Management

Healthcare automation can also enable providers to digitize and optimize more complex processes. This includes things like hospital caseload management. The digitization and automation of this process enable providers to always keep track of the patient's relationship with their practice. The automated communication process keeps your team connected while simplifying workflow management.

Digitize Insurance Claims Processing

Digital claims processing is one of the most valuable tools providers can use when aiming to cut costs and build revenue. This healthcare automation process simplifies your claims process while simultaneously improving clean claims and reducing administrative responsibility. Providers can quickly capture charges and submit them for review. Denials are costly. With the right software, your clean claims rise and so does your bottom line.

Utilize AI Data Management

AI data management, advanced analytics, and virtual assistance are all life-changing when it comes to the automatic retrieving of information and files. With this tool, your practice can search quickly for the most up to date and relevant information possible. Healthcare automation and reporting tools give your practice a clear look into practice financials, helping you identify areas of improvement and cut costs.

healthcare automation is the present and the future. As an increasing number of processes become digitized and automated, providers need the right tools under their belt to keep up. Automated routine record keeping, digital caseload management, digital insurance claims processing, and ai Data management technology can all help you cut costs and grow your bottom line. The right technology can also help your team work more efficiently, effectively, and with less risk of burnout. Digital processes will also help your organization improve the overall quality of patient care by allowing your providers to spend less time on their computers and more time with their patients. To learn more about quality Healthcare automation tools that can help your practice grow, click here.

AlertMD Recognized for Fantastic Service - Again

5-Star App Store Review

Chicago, IL: Our customers have a thousand things they could be doing - they take the time to recognize us - attached is another 5-star review - the 4th in the last 90 days.

We are about to announce our 17th customer of the year. It is one thing to gain customers and a different ballgame to retain them (our churn = $0!!!!) and treat them well. We are delighted to do that and for our kind customers who recognize us.

Healthcare IT workers are some times, no different than electricity company workers.

They are up on the cherry-picker trucks, messing with high voltage, high risk and high liability stuff. When nothing goes wrong, no one notices them. When there is an issue, hell breaks loose. Hope you take a moment to thank your essential workers in healthcare. Some of us touch bits and bytes instead of scalpels and masks!

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About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at sales@alertmd.com

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