The latest from AlertMD

Filter by:


2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011


discussion margie new client new hospital new product testimony

Stay Safe in Your Car, The Virtual Waiting Room

The pandemic prompted an imminent need for a virtual waiting room in medical practices across the country this year. Now, providers and patients are realizing just how great this tool can be. Not only can a queue management solution create a safe public environment for patients and staff, but it can offer a positive waiting experience. Providers can use this tool to stay more organized and keep their patients happy rather than angry and waiting in a traditional waiting room setting. Patients historically hate the waiting room of a provider's office and the virtual waiting room is changing this forever. While queue management solutions were primarily adopted during the pandemic, providers and patients will continue to benefit from them even when it is over. Below are several ways your practice can benefit from a virtual waiting room.

Keep Patients Safe with a Virtual Waiting Room

The pandemic prompted a desperate need for providers to create a safe public environment for medical offices. Patient volumes hit an all-time low at the start of the year as there was yet a safe way to allow non-emergent patients into the building. While tools like telehealth were allowing some patients to visit with their providers virtually, providers needed something to help them increase in-person appointments without increasing public health risk. The virtual waiting room was, and still is, the solution for many providers as the US still fights the pandemic. Patients can stay safe in their car, away from crowded waiting rooms, while they wait for their appointment.

Streamline the Check-in Process

Safe Check-in

Patients can now check-in for their appointment from their mobile device. Safely in their car, they can alert the providers of their arrival from their phone. Providers will alert them when they are ready for the patient to enter the building, but not sooner. This keeps patients from tracking potentially dangerous germs inside your office, allows your practice to sanitize effectively between patients, and prevents crowding in the waiting room.

Track Themselves in Line

The most frustrating part of the traditional waiting experience is that patients feel like they are waiting forever with no idea of when their turn will come. The virtual waiting room allows patients to track themselves in line so that they always have an idea of when their turn will show up. This feature of the virtual waiting room decreases waiting frustrations.

Automated Notifications

Rather than having to call each patient to let them know they can come inside, your practice can automatically notify them when it is their turn. These notifications can be used to alert the patient when to come inside, where to go, what to bring with them, as well as COVID-19 related instructions.

Keeps You Organized

A virtual waiting room is key to keeping your check-in process organized and efficient. This tool also helps providers track their patients in line while also showing them what the patient needs at check-in. This includes pre-visit requirements, balances, and more.

Improve the Patient Experience

Lastly, the virtual waiting room is a key component to improving the patient experience. The traditional waiting process is incredibly frustrating for the patient. Not only do they not know how long they are going to have to wait, but they also have to sit in a quiet, stuffy, and sometimes crowded waiting room. The virtual waiting room allows them to wait comfortably in their care, listen to music, make phone calls, eat lunch, and many of the other things they would not feel comfortable within a traditional waiting room setting. Being able to wait comfortably and conveniently in their care improves their overall waiting experience.

To learn more about how your team can implement a virtual waiting room, click here.

Digestive Health Partners Picks AlertMD to improve Efficiencies

Chicago, IL: Digestive Health Partners to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. A 6-second process for the patient to find and schedule an appointment
  4. We convert many more of your referrals/recalls into appointments - 2X more!
  5. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at

Utilizing Healthcare’s Digital Front Door

The digital front door is helping providers everywhere grow their practice, increase patient communications, streamline scheduling, increase efficiency, and much more. Digital tools are not going anywhere as healthcare organizations approach 2021. Providers should expect an increase in digital administrative tools in the future of healthcare. The digital front door refers to the automated and digital tools that providers can use to improve interactions with patients, perfect scheduling, increase patient volume, and more. Below are some of the best tools and features providers can benefit from when they implement a digital front door.

What is a Digital Front Door?

Eliminate Phone Tag

Is your team tired of chasing down patients, spending hours on the phone, only to get nowhere with their time? The digital front door can help your practice eliminate phone tag so that your team can focus on more pressing and productive tasks. 30% of your scheduler payroll is spent playing phone tag with patients. With this tool, automated technology gets patients on the line so that a patient is always there when your team picks up the phone to schedule appointments.


Self-scheduling has existed in one form or another for several years now. The digital front door is the key to getting your patients to utilize self-scheduling tools and free up your staff’s time. Scheduling an appointment with your doctor should be as simple as ordering food in 2021. A digital front door solution can help your patients quickly schedule appointments in 6 seconds.

Full Calendar

Your practice loses out on important revenue opportunities when there are gaps in the schedule. With a digital front door solution, you will achieve an optimized calendar with as many filled spots as possible. This tool helps to increase patient volume during a time where providers are struggling to keep them up. This tool regulates call volume so your scheduling team is not overwhelmed and manages your fill rate to help find more patients. This tool will keep your calendar full.

Chatbot Technology

Chatbot technology can function as the middle-man to patient interactions. Rather than fill your staff's time with phone calls and patient inquiries, patients can connect with you through a quality chatbot solution. A chatbot is programmed to respond and sound just like your organization. Patients can use this tool to schedule appointments, request refills, and receive updates regarding their practice.

The Virtual Waiting Room

The virtual waiting room is a key component to improving the patient experience and creating a digital front door. Rather than bring every patient inside to check-in and then shove them in an uncomfortable waiting room, providers can help patients wait safely in their cars. They can check-in for their appointment digitally, track themselves in line, prepare for their visit, and much more. Patients can wait more pleasantly in their car, listen to music, make phone calls, and more.

A digital front door will help your team streamline the scheduling process, improve the patient experience, and increase patient volumes. To learn more about a digital front door solution for your organization, click here.

How Healthcare Providers Can Use Technology to Increase Practice Revenue

To increase practice revenue, providers need to utilize the correct combination of quality technology. With the right tools in place, it becomes easy to accomplish a variety of administrative and care-related tasks that increase patient engagement, grow patient volumes, and more. The after-effects of these growths enable providers to increase practice revenue.

How to Increase Practice Revenue:

Digital Front Door

Improve Communication

A digital front door helps improve communication with existing and potential patients to bring them to your practice. No longer will your team have to spend hours of their pay on the phone chasing down patients who end up being dead-ends. A digital front door can help increase practice revenue by bringing patients to you and increase productivity.

Streamline Scheduling

Scheduling is simpler than ever before with a digital front door. Your team spends hours of their time trying to fill empty spots on the calendar. Now, your practice can easily increase practice revenue and patient volume by getting patients on the line when they are ready and referring them to the closest physician in their area.

Queue Management Solution

Increase Patient Volume

A key component for providers looking to increase practice revenue is to first address patient volume. IF your patient volumes are low, you are not optimizing the number of billable services you offer. A queue management solution can help you increase patient volumes by helping you offer a safe public environment that your patients feel comfortable visiting.

Improve Patient Waiting Experience

Rather than sit in a quiet, awkward, and frustrating waiting room for an unknown amount of time, a queue management solution provides a positive waiting experience. Improving the patient experience is a great way to increase practice revenue and grow. The waiting experience is traditionally a point of strain on patient satisfaction. Now, patients can wait pleasantly in their car, where they can make phone calls, listen to music, and more until their provider is ready for them to come in.

AI-Assisted Charge Capture

Improve Clean Claims

Clean claims are arguably the most important part of the plan to increase practice revenue. Claims most commonly get denied when they are coded incorrectly. Providers can increase the accuracy in their coding process with quality AI-assisted charge capture. AI in charge capture can increase practice revenue by increasing timely clean claims.

Increase Productivity

AI- in charge capture also enables providers and their billing teams to get more accomplished in less time. Optimizing productivity is simple when your AI assistant is helping to fill in the blanks. A quality AI-assisted charge capture solution makes accurate coding predictions, so all your team has to do is review and submit.

The right technology can help your healthcare organization easily increase practice revenue. The key to all of this is finding the right vendor to partner with. To learn more about a vendor who is eager to help your organization optimize and grow its bottom line, click here.

AlertMD Announces Availability of its Margie Platform for Free on a Limited Basis

Earlier today, AlertMD announced availability of its Margie platform for free on a limited basis. See the press release for more information...

Click Here to see the Press Release

How AI Can Improve Revenue Cycle Management

Revenue Cycle Management is changing for the better as more and more providers implement quality AI-assisted solutions. Artificial intelligence is making its way into nearly every healthcare process now and will continue to do so as we move into the future. It has made its way into the scheduling processes as patients utilize things like Amazon Alexa to schedule visits with their physicians. Now, it is entering the revenue cycle management process, helping providers increase productivity and accuracy throughout the charge capture and claims process. How secure is Artificial Intelligence and how exactly is it helping providers increase productivity and revenue?

AI and Revenue Cycle Management:


Billing teams are working faster than ever with AI woven into their revenue cycle management processes. RCM is riddled with medical billing codes, a need for accurate charge capture, and claims submission that requires intense attention to detail. Nailing down the perfect combination of each detail to maximize revenue takes time when it relies on pure human efficiency. AI in revenue cycle management enables providers to accomplish perfection at a much faster rate. Working essentially as a billing assistant, this tool fills in the blanks so your team can do more in less time.


The most common reason for a denied claim is an inaccurately coded claim. If your practice wishes to increase revenue through clean claims, AI in revenue cycle management is a key part of the process. Artificial intelligence makes accurate predictions for medical billing codes so you do not have to chase down the right one. This tool also pinpoints possible errors in claims and stops them from being submitted so your team can review them. Providers also gain access to tools that help improve denial management.

Features of a Quality AI solution:

Accurate Predictions

While an AI-solution will not do 100% of the work, accurate predictions make it easier for you to move through each process. An AI-enhanced revenue cycle management process helps your team fill in the blanks so all they need to do is review and submit. This is key to increasing productivity, but also increasing clean claims.

Cloud-Based Tech

Cloud-based software is essential. This helps your team complete charges on the go, from a secure and approved mobile device. The ability to fill out a claim immediately means more accurate charges. Cloud-based tech also protects your software from technological failures like a crash. Your data will be right where you left it when your system gets back online.


Nothing is more frustrating than software that is not made for your specialty. Your revenue cycle management suffers when you are forced to search and sift through irrelevant data. AI-assisted revenue cycle management encourages specialty-aligned use that ensures accurate coding and charges every step of the way.

If your practice is considering whether or not to implement an AI-assisted solution, now is the time. To learn more about a quality revenue cycle management partner that can help your organization grow, click here.

Why Healthcare at Home is the Future

Healthcare at home is the future of medicine. In the past, experts laughed at the idea of digital care solutions like telehealth or the patient portal. Now, they are among the top used forms of care all across the nation. Healthcare at home, or home-centric health, is the future of medicine and providers need to get on board.

The Difference Between “Home Health” and Healthcare at Home

Healthcare at home is different from “home health.” Home health is the process of a medical professional coming into a patient’s home to deliver care services. Examples of this include at-home physical therapy or an in-home nurse. This is not the same thing as home-centric health. Healthcare at home refers to a full-blown mini-treatment center at home. Healthcare at home software vendors are already offering several pieces of the puzzle to make this possible.

Pieces of the Puzzle:

Patient Access

Software that helps encourage healthcare at home is already found in many households. This includes tools like Amazon Alexa, which helps patients schedule a visit with their voice. Patient access to simple scheduling tools is changing. Sure, patients can log in to their patient portal and schedule an appointment, but these tools are expanding how patients access healthcare at home. Other tools that increase patient access include automated chatbot software.

Finding a Provider

Once a patient has requested an appointment, what happens next? Once the patient's request is submitted, geo-coding technology alerts the nearest providers and locations. Providers may be at a fixed location such as a clinic, or they might move from place-to-place. Regardless, this tool automates how patients find a provider and is flexible enough to adapt to your organization’s needs.

Simple Scheduling

Whether patients want an in-person visit with their provider, or they want a digital visit, reminders are automated. Appointment reminders are an integral part of the modern health system. They reduce no-shows, increase engagement, and keep your patients connected.

Automate Communication

Reminders, procedure prep instructions, and updates regarding your organization can all be controlled with home-centric health software. Chatbot solutions are designed to sound just like your practice and keep your patients in the loop without overworking your team. This automated solution streamlines patient communications.

Other Benefits of Healthcare at Home:


Home-centric health software that promotes healthcare at home increases patient engagement. Increasing engagement is key to helping your patients achieve the best results possible. The more involved they are in their care, the more likely they are to achieve a positive result. This tool makes it easy for them to engage in healthcare at home so that staying involved is not difficult.


With increased positive patient results and engagement, your organization will grow. This tool allows you to expand your organization outside of the traditional office setting and prepare for the future of healthcare. Healthcare at home in the future.


Each piece of this puzzle is designed to help your organization grow. This includes cultivating a healthy bottom line. Patient engagement and satisfaction partnered with quality technology and tools help your healthcare organization grow its revenue.

To learn more about how home-centric health and healthcare at home can help you and your patients, click here.

The Benefits of Secure Messaging in Healthcare

Secure messaging in healthcare has revolutionized the healthcare industry forever. More patients than ever depend on digital communication with their providers. In the past, patients would have to wait until they were in the office for a visit or leave them a message before they could ask their provider a question. Now, patients just need to log on to their computer or smartphone to send a quick message. Not only this, but providers can quickly communicate with other members of their team. Why is this important? Secure messaging in healthcare is important because it helps providers streamline patient care, improve patient engagement, improve patient outcomes, and increase security. Keep reading to learn more about how secure messaging

4 Benefits of Secure Messaging in Healthcare

Streamline Patient Care

In the past, it was too difficult to get in touch with an individual's healthcare provider. They would either have to wait until an in-person visit or wait on hold for long periods before they could get their questions or health concerns addressed. This was problematic for multiple reasons. Ultimately, it slowed down access to care for patients everywhere. Secure messaging in healthcare changes the reality of communication. Now, patients can quickly log in to their patient portal or utilize a chatbot system to connect with their providers. This streamlines patient communication and care.

Improve Patient Engagement

Patient engagement is an integral part of any health system. Providers need to increase patient engagement if they want their patients to succeed and achieve optimal results. Secure messaging in healthcare gives providers an easy and convenient tool to increase patient engagement. This tool makes it easier for patients to contact their providers, making it much easier to stay involved. Now, rather than having to wait and try to remember important information between visits, they can quickly engage their providers to get the ball moving.

Improve Patient Outcomes

By increasing patient engagement, providers can improve patient outcomes. The more involved a patient is in their care, the more likely they are to achieve a positive result. This is because active involvement means fewer red flags in a patient’s care and quick attention to rising issues in their health. Secure messaging in healthcare increases patient engagement and therefore increases positive patient outcomes.

Improve Security

Secure messaging in healthcare does not only benefit patients. Providers also have a lot to gain by implementing secure messaging in healthcare. Providers need an easy way to communicate between themselves and other members of their team. If a provider needs to quickly get a hold of another team member, they can be tempted to send a non-HIPAA compliant text message or phone call. This puts your practice at an increased chance of security risks. With secure messaging in healthcare, providers have a secure alternative. This tool makes it easy for members of your team to quickly message back and forth to get the information they need and offer the best patient care.

To learn more about how your practice can utilize secure messaging in healthcare, click here.

4 Major Developments in Medical Billing Artificial Intelligence

Artificial intelligence used to seem far away or like an unattainable future that we would always be aiming for. The truth is, artificial intelligence (AI) exists everywhere in 2021. In healthcare, AI is now a part of many important processes. It is not as high-tech and “out there” as people think. It exists to make the lives of providers easier in even the smallest ways. Medical billing artificial intelligence now exists throughout the charge capture and claim process. It is helping providers work at their best pace and increase their bottom line. So what is medical billing AI and how can it help providers?

What is Artificial Intelligence (AI)?

AI is technology in which purpose is to complete a variety of tasks without or with little human interaction. How does this work? Expert software developers teach software a myriad of repetitive tasks in a variety of different scenarios. The software is then able to predict what comes next. For example, medical billing artificial intelligence can make accurate predictions for medical billing codes when filing a claim, locate missing charges, stop potential denials, and more.

AI in Healthcare:

Auto Corrections

When a claim is coded incorrectly, it is likely to be denied. Denials are the main cause of lost revenue throughout your bottom line. Providers can prevent these denials more often with quality AI in their billing process. Artificial intelligence can automatically identify billing and coding errors in your claims to stop them from being submitted. It can then suggest corrections to ensure you have your best chance at a clean claim. Your vendor of AI software will also work diligently to ensure your tech is always up to date with the latest changes in medical billing codes.

Automate Repetitive Tasks

Automation is the key to maximum productivity, accuracy, and quality throughout health systems. Providers already utilize automation in a variety of ways. Artificial intelligence within your health care technology can help improve efficiency and output. By avoiding the time-consuming repetitive tasks that distract us from our patients, we can return our focus to them. Automating repetitive tasks can help reduce the likelihood of physician burnout.

Automated Prior-Authorization

Prior authorization is the process of getting pre-approval for healthcare services from a patient’s insurance provider. Prior authorizations can help secure payment by clearing coverage through the payer before services are provided. This is important as an increase in reliance on patient payments has providers grasping for revenue. Automated prior authorizations are possible with the right AI-enhanced billing solution.

Ease of Use

Having artificial intelligence woven throughout your billing software makes it easier to train new staff. Billing staff has the highest turnaround rate of any department at most healthcare practices. Having AI in your billing software cuts down training time so that your staff can learn the ropes more easily and becomes less frustrated with the technology they use, reducing turnaround rates.

The right combinations of human intervention and artificial intelligence will streamline your billing and payment process. To learn more about an AI-enhanced billing solution that can help your healthcare organization build revenue, click here.

400M+ Vaccine Shot Appointments Coming in the Next 6-8 Months. Want a 6-second scheduling solution?

Chicago, IL: Margie(r) offers your patients a 6-second process instead of calling your schedulers.

Margie ROI Image

The average scheduling call takes 7 minutes of your scheduler's time. Schedulers have a 50% turnover rate. Your portal has 17 steps for the patient to schedule. You need something more than a band-aid for this problem.


  1. A 6-second workflow to schedule a shot
  2. NO PASSWORD, PIN, EMAIL, help desk, 17 steps that your portal has today
  3. Integrated into all major practice management systems
  4. Your scheduling call center saves labor
  5. We automatically match the patient to the closest clinic with the lowest fill rate
  6. Tracking, 2nd shot reminders, side-effect checks, prioritization and more built in

Contact AlertMD sales for more information at or 312-282-6846

Ways for Ambulatory Surgery Centers (ASC) to Boost Patient Volume

Ambulatory Surgery Centers (ASCs) are starting to reopen their doors to safely serve their communities in the wake of the coronavirus. ASCs experienced record low patient volumes at the start of the pandemic. Some centers went from 100% patient volumes down to as low as 10%. Elective surgeries were postponed helping promote safe public environments and slow the spread of COVID-19. As Ambulatory Surgery Centers have adjusted their protocols to safely reopen their doors, providers are looking for ways to increase patient volumes once again. Below are several ways that Ambulatory Surgery Centers can increase patient volumes.

How Ambulatory Surgery Centers (ASC) Can increase Patient Volume:

Grow Clinical Practice

Providers should consider increasing patient volumes through clinical practices as well as surgery. Providers who are looking to increase their ASC patient volume should consider partnering with specialists to offer common clinical procedures that would increase patient volumes for a widespread group of patients. This might include partnering with orthopedic surgeons to complete specialized surgeries within the Ambulatory Surgery Center. If it is a common problem, patients will start coming in for the help they need.

Utilize Community Initiatives

There are hundreds of community initiatives across the country that are dedicated to serving underserved communities. Partnering with their organizations can help connect your ambulatory surgery center to patients who might not normally come to you for care. While this would be a lower return on investment, it is a great place to start if you are working with nothing.

Engage with PCPs

Most patients engage in medical care through their Primary Care Physician. A great place to start when trying to grow patient volumes at your ASC is to build connections with a wide variety of PCPs. Primary care physicians can bring in referrals to your Ambulatory surgery center any time they work with a patient who might need what you offer. The more you network with physicians in your network, the more patients you will see.

Improve Your Reputation

While patient volumes are low, it can be a great opportunity to build your brand and reputation. Offer high-quality care to the patients that are coming to you for care and the good word will spread. They will tell people about their experience with you, submit reviews for your ASC, and tell other people to make their way to you for help.

Accept All Cases

No case is too small when you are managing low patient volumes. While your Ambulatory Surgery Center (ASC) might have been more selective before COVID-19, it needs every opportunity for growth it can at the moment. Accept any case that your ASC can and you will see an increase in patient volumes.

Queue Management Solution

Queue management solutions are essential to creating a safe public environment during COVID-19. They can help your team track, manage, and process check-ins safely. Patients can complete their check-in process before entering your appointment, wait in their car for you to bring them in, and track themselves in line. A quality queue management solution can improve the patient experience and increase patient volumes.

Quality Referral Technology

With an increase in referrals from PCPs, your Ambulatory Surgery Center (ASC) needs a quality referral management solution. This tool will help you track and manage all incoming and outgoing referrals from the first point of contact through discharge.

To learn more about tools that can help your Ambulatory Surgery Center (ASC) increase patient volumes, click here.

3 Charge Capture Process Tips to Increase Revenue

Charge capture errors are a huge contributor to revenue loss each year. An integral component of the revenue cycle, providers must continue to find new ways to improve their process to keep bringing in revenue. Even as the industry moves toward a value-based care model, charge capture will still play a vital role in your practice's bottom line for many years. Providers often fail to factor in the revenue slipping down the drain due to lost or missing charges. Providers should consider the following charge capture tips to increase revenue.

Charge Capture Tips:


AI-enhanced Charge capture is one of the best ways to build your revenue as a healthcare provider. Billing is a time consuming and ever-evolving process that is often frustrating for physicians. With an AI-assisted solution, providers will be able to optimize revenue, access accurate prediction, reduce missing charges, and more. This cloud-based tool automatically identifies possible missing or late charges, offers charge predictions in real-time, and perfects your overall charge capture process. With this tool, providers can more easily complete their billing responsibilities with increased efficiency at a fraction of the stress.


With a quality solution, providers can document more easily. Automated technology is customized to the needs of your organization. Catered to your specialty and the types of visits you complete most often your charge capture solution makes your job easier. Providers can document charges in a fraction of the time compared to traditional tools. Auto-fill technology predicts what your physician aims to enter, allowing them to breeze through the different steps of the documentation process.

Secure Messaging

Communication standards are important to any charge capture process. Ensuring your team has a safe way to quickly message back and forth is essential for making sure your team is able to work at their best pace and improve revenue. Secure communication systems enable providers to communicate back and forth between team members much like text messaging or instant messaging. This secure communication system enables your team to interact more effectively without the same risks as using a personal mobile device. This ensures that your team is able to communicate the most important information more quickly to improve your charge capture process.

Ultimately, your revenue cycle is what holds your practice together. Your practice needs to increase clean claims and improve its bottom line in order to keep treating patients. With a quality AI-assisted charge capture system, your team can do just that. This tool enables providers to spend less time documenting, and more time with patients. With automated technology, providers can trust that their providers are still completing top-of-the-line work at a fraction of the time. The right vendor will help your practice seamlessly implement a solution that makes your job simpler.

To learn more about a quality AI-assisted charge capture solution that can help your practice increase revenue and better help patients, click here. The right vendor of health practice technology is ready to help you.

3 Benefits of Geographic Information Systems in Healthcare

Geographic information systems in Healthcare is the latest development in technology for providers. The age of technology has prompted a huge wave of technology adoption across health systems. The age of technology has led to better patient care, experiences, and engagement alongside increases in productivity and revenue for providers. Involving everything from the point of the first contact through the last payment for services, healthcare technology now exists in every part of the medical process.

Geographic information systems are helping to break down geographical barriers to care by helping providers gain clear insight. These systems help providers map out and visually understand data associated with their patients. This helps to better understand the demographic of your practice in a visual way. Below are the top three benefits of geographic information systems in healthcare.

Geographic Information Systems:

Geographic information systems enable providers to identify health trends among their patient demographic. With this tool, providers are able to assess demographic data including location, workplace, diagnoses, and more and project it on a map. This enables providers to visually understand different health trends in their area. With this data in hand, providers can more effectively address areas in their community where different diseases are more likely to or are already prevalent. They can then implement strategies to address these areas such as staffing specialists.

Improve Health Community Services

With this prevalent data in hand, providers, health-led organizations, and other community efforts can gain insight into what their community needs in terms of services. A geographic information system can help them identify different areas across their community, country, state, or even country that may need specialized community services. These services might include things like senior care facilities, rehabilitation centers, veterans’ services, and more. With a geographic information system, this is much easier to understand.

Track Infectious Disease

During a pandemic, tools that help us track infectious diseases are incredibly useful. Geographic information systems can help us do just that. By pinpointing infection cases by location, providers can start to understand how it is spreading. For example, with geographic information, providers can track the rate and location of COVID cases in their community. This can be used to trace the source and spread of COVID-19 so that you better know how to respond and help your community.

A geographic information system is an incredible tool that can help your practice better understand its patients and its community. During a time where we are battling a global pandemic and half of the nation’s adults are battling at least one chronic condition, this data is incredibly valuable. With this information in hand, providers can better understand how to improve health services in their practice and in their community, improving the overall health of their population. Shedding light on long-term geographical health trends and how the disease affects our nation, the geographic information system is becoming an integral part of healthcare technology.

To learn more about a quality solution for your practice, click here.

5 Patient Satisfaction Trends in Healthcare

The importance of patient satisfaction parallels across multiple industries. Patients are equivalent to customers in most sense of the word. Where patients were once pleased with receiving the right services, they now expect more from their providers. Individuals want to play a role in a healthcare dynamic focused on the value of care and their experience. They want to achieve optimal results while also engaging their providers in simple and meaningful ways. With the right combination of technology, providers can optimize patient satisfaction and engagement.

Patient Satisfaction Tools Your Practice Needs:

Online Appointment Scheduling

While online scheduling has been around for some time, providers should continue to make it a priority. Newly developed tools enable your practice to seamlessly organize scheduling while giving patients a positive experience. A quality online scheduling tool will enable your patients to view a comprehensive list of all available appointments and determine what works best for them. Here they can also choose whether or not they wish to receive text, email, or phone call reminders. This type of scheduling helps reduce patient no-shows.

Secure Messaging

An open line of communication is essential to improving patient satisfaction. With secure messaging features, your patients can feel more connected to your practice. This allows them to quickly ask questions and stay actively involved in their care. Creating a secure avenue of communication improves patient satisfaction by letting individuals know you are only a few clicks away. This increase in interactions helps reduce and address red flags in the patient’s care by bringing them to light. If your patients feel as though you are inaccessible, you might have a hard time improving patient satisfaction.

AI Solution

Artificial intelligence is everywhere and will continue to grow in 2021. AI tools in healthcare are not as complicated as they sound. AI-enhanced solutions can help to make care simpler for your patients who need it. Patients can use tools like Alexa to schedule appointments, request refills, or even remind themselves about upcoming appointments. Providers can utilize AI in processes like billing and charge capture to simplify their workflow and spend more time with patients. With an increased focus on their care, providers can improve patient satisfaction.

Simple Billing

Medical billing has long been a point of strain on patient satisfaction. Patients often feel unprepared for the cost of their care and end up feeling frustrated as a result. This single experience can prompt a patient to feel negatively toward your organization. Tools that simplify patient billing are essential to improving the patient experience. This should include tools like automated eligibility checking and 24/7 online bill pay.

Easy Access to Information

Access to information is incredibly important to patient satisfaction. In the past, it was notoriously difficult to get access to one’s medical chart. This is no longer the case. With a quality software vendor, patients can easily access important information regarding their health and their care. Now, providers can even utilize tools like automated chatbot messaging to help get patients the answers they need without slowing down operations.

Improving patient satisfaction is essential to the success of your healthcare organization. To learn more about how your practice can access these tools, click here.

5 Benefits of AI for Medical Billing and Coding

AI for medical billing and coding has changed the industry forever. Those with experience know that the medical billing landscape is constantly evolving. This leaves organizations vulnerable every time a change occurs, forcing them to constantly train and stay up to date on all the latest developments. Even providers with the most well-oiled in-house systems know tools that increase efficiency and accuracy will always be appreciated. AI for medical billing will give your organization the extra help it needs to optimize revenue, grow, reduce burden, reduce errors, and increase clean claims.

Benefits of AI for Medical Billing:

Scalable Solution

Medical billing professionals that are well-versed and trained are hard to come by. This department has a much higher staff turn around rate compared to other areas of your practice. If you are not able to keep up with changes or increase your output, it can be hard to grow. AI for medical billing and coding offers a much more accessible and scalable solution for your organization. There is less dependence on expert professionals and more dependence on quality technology. This increases your ability to work efficiently and accurately throughout every billing process.

Increase in Revenue

With a scalable solution available to your practice, you can cultivate growth in your bottom line. AI in medical billing and coding enables providers to grow their bottom line without stretching their team too thin. The accuracy of every process increases with quality artificial technology.

Reducing Administrative Burden

With a reduction in staff turn around, your administrative burden lessens. Providers can reduce the standard work hours of administrative staff, which will improve the quality of their work and reduce the likelihood of burnout. AI for medical billing also reduces repetitive tasks that can feel like a burden and automates them for a more efficient workflow. This reduction in burden and burnout will help your entire team to feel more pleased with their workload, reducing staff turnaround, and reducing training of new staff.

Error Reduction

AI for medical billing and coding offers state of the art accurate predictions and reduction in documentation errors. This reduction in errors enables your team to work faster, but also offers a return on investment. A reduction in errors means fewer denied claims an increase in revenue. AI for medical billing also performs automated audits in real-time to rid of errors that might pop up later in the process. This tool reduces the overall cost of operations in the billing department while improving your overall bottom line.

Eliminate Lost Charges

AI for medical billing and coding will also help to eliminate late or missing charges. Pinpointing areas that need attention in your billing process and alerting the appropriate staff will help perfect the process. The elimination of late or missing charges will ensure that your payer reimbursements are always on the way when they are supposed to be.

AI for medical billing can help your practice keep up with the always-changing medical billing landscape. To learn more about an AI solution for your billing department, click here.

The Evolution and Importance of the Patient Experience

The patient experience has evolved rapidly over the last decade. What mattered 10 years ago is no longer the most important thing to the modern patient. Where individuals used to prioritize effective care, they now prioritize a positive experience from start to finish. Patients are paying attention to what their providers are doing to them and for them in all aspects of their care. For providers who do not tune into the needs of modern patients, they risk losing patients to those who do. Keep reading to learn more about the patient experience and what your practice does to improve it.

What is the Patient Experience?

The patient experience encompasses any interaction an individual has with the healthcare system. This means that one’s experience has less to do with their result, and more to do with their journey to their result. Patients want to feel prioritized by their providers through every step of the process. In a world where people are used to instant gratification and consumer-facing service, they now expect this from their medical providers.

What Was its Role in the Past?

The role of the patient experience in the past was relatively non-existent. Patients trusted that their providers were always doing things the right way and hardly asked questions along the way. Over time, we have learned that the more involved a patient is in their care, the more likely they are to achieve a positive result. This is called patient engagement. With an increase in engagement, patients start to ask more questions and care about more details regarding their health and experience. Where patients once only cared about their results, they now want more.

How Can Providers Improve the Experience in 2021?

Consumer Mentality

Providers need to start considering their patients as consumers. While they need medical attention, the patient experience encompasses a more consumer-focused mentality. This means treating your patients as customers. They are coming to your practice, paying for a service, and they want that service to be delivered as well as possible.


Accessibility to information and communication is always a great place to start when improving the patient experience. Make it easy for individuals to access their Personal Health Information (PHI). This will help them better understand their health and feel confident in their treatment plan. Should they have questions, they should also easily be able to contact their provider to get them answered. Making your team accessible helps patients feel seen and heard in their patient experience.

Healthcare Technology

The right technology can make all of the difference to the patient experience. Quality technology makes it easier for a patient to stay engaged, schedule appointments, understand their health, communicate with their doctors, and much more. Your practice needs a Quality EHR, Practice Management Solution, Billing Solution, Queue Management Solution, and much more.

Billing Transparency

Lastly, your practice needs to make the billing experience less painful for patients. In the past, patients knew little to nothing regarding the cost of their care. Now, providers need to utilize tools that promote price transparency and accessible billing. The more prepared they feel to pay their bill, the more likely they are to pay it.

To learn more about tools that can improve the patient experience at your practice, click here.

Strategies for Increasing Patient Referrals

Patient Referrals are important now more than ever in today’s healthcare environment. Competitors are eagerly implementing new technology to improve the patient experience and promote patients to come through their doors. What technology is working for providers and how are they getting the patient referrals they need to keep growing? Traditional methods include word of mouth, traditional marketing, and business from other providers. While those things are still effective to some degree, providers need to implement the right technology and tools if they want to accomplish their goals in 2021. Keep reading to learn 5 strategies for increasing patient referrals.

Increasing Patient Referrals:

Automated Appointment Schedule

A great way to increase patient referrals is to make scheduling appointments as simple as possible. This tool can be an incredible asset for reducing no-show appointments at your practice and making sure your existing patients remember their appointment. An automated appointment scheduling system allows your patients to choose from a list of available appointments and sign up for automated reminders. This helps keep them in the loop regarding their appointment, always giving them plenty of time to cancel or reschedule should they need to. With a resource like this in place, your practice will stop losing valuable revenue to empty visits.

Messaging Systems

An Automated messaging system can be a great way to improve the patient experience and increase patient referrals. Patients appreciate frequent communication between themselves and your practice. Real-time communication can be time-consuming, especially when it comes to small details. If your patient needs help scheduling, refilling a prescription, or needs updates about your practice, an automated messaging system can help them. This will improve the patient experience and increase patient referrals.

Improve the Waiting Experience

The waiting experience has always been hard on the patient's experience and how they view your organization. By addressing the waiting experience, providers can improve the patient experience and increase patient referrals. Tools like a quality queue management solution enable providers to streamline a patient's waiting experience, reduce wait times, and allow patients to wait more comfortably than the traditional way. This is also useful for creating a safe public environment during the pandemic.

Secure Communication

Your patients need a secure and easy way to contact you. Open communication helps patients feel like their providers care about them and what is going on with their health and in their life. Tools like the patient portal and automated communication tools enable your practice to open the lines of communication so that your patients can stay engaged and you can increase patient referrals.

Overall Positive Patient Experience

The patient experience is the main thing providers need to improve in their chase to increase patient referrals. The better time your patients have with your practice, the more likely they are to refer others to you as well. The right combination of technology and tools can help you accomplish his.

To learn more about tools that can help you improve the patient experience and increase patient referrals, click here.

Technology Solutions That Are Shaping the Future of Home Healthcare

Home healthcare is more relevant now than ever before as individuals and medical professionals navigate the pandemic. Providers everywhere are calculating what technology they need to keep up with the demands of the current medical landscape and what tools might not be necessary. With over 17% of the US population aging at 65 years or older, home healthcare is important for keeping seniors safe. This is true for them pandemic, and once it is over. What technology will play a role in the changing landscape of home healthcare in 2021 forward?

Home Healthcare Technology Solutions:

Scheduling Technology

Scheduling home healthcare can be complicated without a quality solution. Depending on the patient's coverage, it looks different for every individual. With a scheduling solution in place, it can be easy for your team to keep up. Patients can easily schedule a time that works for them, and your providers can plan accordingly.

Provider Locating Tools

Patients on the search for a home healthcare provider will not need to look far. New provider location tools make it easy for patients to locate the one nearest to them. They simply view their map like a ride-sharing app and a provider near them will quickly jump in and help. This tool is an incredible development in connecting patients to home healthcare solutions.

Automated Reminders

Reminders are necessary for reducing no-shows and late visits. This is true for home healthcare as well, if not more important. Reminders will help make sure your patient is home at the time of the appointment. This ensures your organization is not wasting resources on travel for patients who will not be there for their visit.

Communication Tools

Communication is everything in the medical field. Patients and providers that communicate effectively can often achieve more positive results with one another. Constant communication can be somewhat time-consuming and difficult without the right tools. Communication tools utilize automated chatbot software to make sure your home healthcare patients always feel connected to your organization.

Virtual Waiting Room

The virtual waiting room is one of the most revolutionary tools for home healthcare and in-person visits. Patients can get checked in remotely or from their mobile device and receive instructions for the visit without ever setting a foot inside your practice. This is incredible during the pandemic for creating a safe public environment but has also been useful for streamlining visit processes.

Billing Assistant

A billing assistant is non-negotiable for the on-the-go home healthcare provider. This intuitive tool enables you to bill quickly and on the go so that you never fall behind. It helps you optimize clean claims and grow your bottom line so you can more easily focus on your patients. This tool is vital to any provider looking to decrease denials and streamline their billing process.

Patient Surveys

Patients surveys are extremely valuable during a time where so much is changing. Providers can review patient feedback to learn more about what they need to do to improve the patient experience. This can also be incredible for boosting your organization's 5-star rating.

To learn more about tools that can help your home healthcare organization in 2021, click here.

Harnessing Technology to Promote Patient-Centered Care

The rapid boom of technology across healthcare over the last 10 years has moved the entire industry toward patient-centered care. Patient-centered care revolved around the idea that patients and their providers should work collaboratively through the decision-making process. Together, they can brew a comprehensive care plan that works effectively for the patient's needs and health goals. This collaborative effort has been simplified and enhanced by the use and implementation of quality healthcare technology. With the right tools, providers can improve patient engagement, the quality of the care they are able to deliver, and overall patient interactions. Below are 5 tools that providers are using to promote patient-centered care.

Technology for Patient-Centered Care

Secure Messaging

Communication is a pillar of patient-centered care. The ability to send and securely receive messages promotes record high levels of patient engagement. This communication might come in the form of a patient portal, a messaging app, phone calls, text messages, and more. With quality HIPAA compliant communication in place, patients can work closely with their providers. This fosters a healthy level of collaboration that is necessary to keep patients interested and engaged.

AI-Enhanced Charge Capture

Any tool that helps providers work more effectively enables improved patient-centered care. AI-enhanced charge capture streamlines the billing process for providers so that they have more time for their patients. This tool helps physicians quickly navigate the charge capture process, making accurate predictions, and increasing clean claims. Rather than spending an overwhelming amount of time on billing, providers can focus more of their attention on patient-centered care.


Chatbot technology is one of the newest tools in patient-provider communication and collaboration. Patients want a constant line of communication with their providers. This helps increase the feeling that their providers care about them as an individual. Constant communication is time-consuming. When it comes to the smaller details like scheduling, practice updates, policy changes, and other details like this, chatbot systems can be an incredible tool. This intuitive system communicates these details to your patients while you and your team keep working hard.

Messaging Apps

Messaging apps are vital to patient-centered care. This tool gives patients an accessible line of communication and collaboration with their providers. They can hop on their mobile device and access a secure messaging app where they can communicate important details and questions about their care. Here they can ask questions about their care as well as express concerns about their health. This open line of communication enables better patient-provider collaboration.

Queue Management Solution

Lastly, a queue management solution is an integral part of any healthcare technology tool belt. This solution offers a safe waiting room alternative during the pandemic. Removing the need for an in-person waiting room, this tool allows patients to wait safely from their care. They can track themselves in line and receive alerts regarding the status of their visit. This offers a more positive waiting experience and improves patient-centered care. For providers, this tool offers superior organization when it comes to what patients are there for their visit, what pre-visit requirements still need to be met, as well as a wealth of other details and data to improve your practice workflow.

To learn more about how your practice can implement quality healthcare technology and improve patient-centered care, click here.

Kare Hospital Medicine Picks AlertMD to improve Efficiencies

Chicago, IL: Kare Hospital Medicine to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. We convert many more of your referrals/recalls into appointments - 2X more!
  4. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at

1 2 3 4 5 6 7 8 9 10

Ready to simplify workflows?

Let's get started.

"AlertMD" and "Margie" are registered trademarks of AlertMD LLC. Copyright © 2021 AlertMD LLC. All rights reserved. Privacy Policy.