5 Reasons an Appointment Solution for Practices During COVID-19 is Crucial
The entire world has been impacted by the coronavirus pandemic. After the first case showed up now over six months ago in China, providers everywhere have had to adjust how they work with patients on a daily basis. New developments, rules, and regulations transpire each day, with no set timeline for when things will return to normal. An appointment solution for practice is crucial during COVID-19…and after.
Benefits of an Appointment Solution for Practice during COVID-19:
1) EHR Appointment Integration
With total integration to your practice’s Electronic Health Record, an appointment solution for practices will streamline your scheduling process. This makes it possible for your Electronic Health Record to receive information regarding upcoming appointments, right in the patient’s chart. It also prompts your team to reach out to patients who have been referred for an appointment and have yet to schedule one. This ensures that your scheduling processes are optimized to bring in more patients on a daily basis. It also assures that your patients are still engaging with their providers despite the pandemic.
2) Notification Reach Out
Once patients have scheduled an appointment, reach-out features in a quality appointment solution for practices send patients multiple notifications using branded emails, texts, or phone calls. This reminds them of their upcoming appointment. Due to COVID-19, patients may feel prompted to cancel non-urgent appointments or reach out to their providers with questions once they are reminded of their visit. Once the pandemic is over, notification reach-out features of an appointment solution for practices help your organization experience fewer appointment no-shows.
3) Nearing Appointment Reminders
On top of already important appointment reminders, an appointment solution for practices can help your patients prepare for their visit. This is especially important during the COVID-19 pandemic as the procedure for an appointment is much different than it was just a few months ago. This form of an appointment reminder is sent to the patient closer to the date of their visit to inform them of procedure prep guidelines, COVID-19 instructions, patient portal links, and location information. This even applies to telemedicine appointments for those who struggle to access technology tools.
4) Appointment Coordination
Due to the COVID-19 pandemic, arriving to a visit with your provider looks more different now than it ever has. Rather than the patient walking right in and notifying the front-line staff member of their arrival, an appointment solution for practices keeps patients in their cars as long as possible. Using an appointment solution for practice enables patients to wait in their car and still check-in to their appointment. This keeps them safe while allowing your practice to notify them when it is time to come in.
5) Ready Notifications
Lastly, an appointment solution for practices can help your organization keep patients updated on when it is time for them to come in for their appointment. The software will automatically text or call your patient when it is time to come in for their temperature check. Once the patient gets the all-clear, they can then proceed to the appropriate room for their visit. Ready notifications are the final step in keeping your patients safe and out of your building as long as possible in order to minimize the likelihood of COVID-19 transmission from person-to-person. Once the pandemic is over, an appointment solution for practices can help keep your patient scheduling processes just as organized and safe.
To learn more about an appointment solution for practices that could help you during the COVID-19 pandemic, as well as after, click here.