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5 Reasons an Appointment Solution for Practices During COVID-19 is Crucial

The entire world has been impacted by the coronavirus pandemic. After the first case showed up now over six months ago in China, providers everywhere have had to adjust how they work with patients on a daily basis. New developments, rules, and regulations transpire each day, with no set timeline for when things will return to normal. An appointment solution for practice is crucial during COVID-19…and after.

Benefits of an Appointment Solution for Practice during COVID-19:

1) EHR Appointment Integration

With total integration to your practice’s Electronic Health Record, an appointment solution for practices will streamline your scheduling process. This makes it possible for your Electronic Health Record to receive information regarding upcoming appointments, right in the patient’s chart. It also prompts your team to reach out to patients who have been referred for an appointment and have yet to schedule one. This ensures that your scheduling processes are optimized to bring in more patients on a daily basis. It also assures that your patients are still engaging with their providers despite the pandemic.

2) Notification Reach Out

Once patients have scheduled an appointment, reach-out features in a quality appointment solution for practices send patients multiple notifications using branded emails, texts, or phone calls. This reminds them of their upcoming appointment. Due to COVID-19, patients may feel prompted to cancel non-urgent appointments or reach out to their providers with questions once they are reminded of their visit. Once the pandemic is over, notification reach-out features of an appointment solution for practices help your organization experience fewer appointment no-shows.

3) Nearing Appointment Reminders

On top of already important appointment reminders, an appointment solution for practices can help your patients prepare for their visit. This is especially important during the COVID-19 pandemic as the procedure for an appointment is much different than it was just a few months ago. This form of an appointment reminder is sent to the patient closer to the date of their visit to inform them of procedure prep guidelines, COVID-19 instructions, patient portal links, and location information. This even applies to telemedicine appointments for those who struggle to access technology tools.

4) Appointment Coordination

Due to the COVID-19 pandemic, arriving to a visit with your provider looks more different now than it ever has. Rather than the patient walking right in and notifying the front-line staff member of their arrival, an appointment solution for practices keeps patients in their cars as long as possible. Using an appointment solution for practice enables patients to wait in their car and still check-in to their appointment. This keeps them safe while allowing your practice to notify them when it is time to come in.

5) Ready Notifications

Lastly, an appointment solution for practices can help your organization keep patients updated on when it is time for them to come in for their appointment. The software will automatically text or call your patient when it is time to come in for their temperature check. Once the patient gets the all-clear, they can then proceed to the appropriate room for their visit. Ready notifications are the final step in keeping your patients safe and out of your building as long as possible in order to minimize the likelihood of COVID-19 transmission from person-to-person. Once the pandemic is over, an appointment solution for practices can help keep your patient scheduling processes just as organized and safe.

To learn more about an appointment solution for practices that could help you during the COVID-19 pandemic, as well as after, click here.

Why Front Office Solutions for Practices Should Start Utilizing Alexa® Skill

Either you have said it or you have heard someone say the phrase, “Alexa…” followed by a request. Alexa-enabled devices have been around for several years now. The first Amazon Alexa was created in 2014 as the Amazon Echo, a device purchased by individuals across the nation. Primarily used to play music or find out the weather, the technology has come a long way in the last six years. In 2020, Alexa-enabled devices are making their way into healthcare organizations all over the country. Partnered with a quality front-office solution for practices, an Alexa® Skill is helping providers increase patient satisfaction, streamline access to important information, reduce strain on staff, and keep patient information safe.

A Front Office Solution for Practices offer Hands-Free Patient Request

Placed strategically around your office and in patient homes, Alexa® Skill is enabling hands-free patient requests connected to your front office solution for practices. This technology enables patients to ask questions like “Alexa, schedule an appointment,” or “Alexa, refill my prescriptions.”

Benefits of Front Office Solution for Practices with Alexa® Skill:

1) Increased Patient Satisfaction

A front office solution for practices that includes Alexa® Skill helps to increase patient satisfaction for individuals who are looking for quick response times and immediate results or searching for answers to important questions. This feature of a front office solution for practices enables them to ask questions, schedule appointments, request refills, and more, as quickly as possible so that they can move forward with their day. Rather than having to wait on a busy staff member to get their questions, concerns, and requests addressed, the Alexa® Skill enables fast response times, increasing patient satisfaction.

2) Streamline Access to Important Tools & Information

For patients whose care extends far outside of your office, this front office solution for practices offers streamlined access to important tools and information. For example, integrated Alexa® Skill in a front office solution for practices enables your patients to ask “Alexa” to perform certain tasks for them like “call my doctor,” or “refill my prescription,” promoting simplified patient engagement and care compliance. An integrated Alexa® Skill in your front office solution for practices makes completing important tasks easier for busy patients.

3) Reduced Strain on Staff

The Alexa® Skill can also help reduce administrative strain by giving patients the autonomy they need to complete a long list of tasks they would traditionally call your office to complete. This might include requesting refills, checking the status of their prescription, goals tracking, and information regarding their next appointment. This keeps your staff off of the phones answering these kinds of questions and focused on more patient critical tasks. With this tool in your front office solution for practices, your staff can accomplish more in their day and your patients will still get all of their questions addressed.

4) Keep Patients Secure

A common concern with the use of voice-technology, like Alexa® Skill, is that it poses dangerous cybersecurity risks for both the patient and the provider. The good news is, Alexa® Skill offers HIPAA compliant security, meaning it can work while managing protected health information. This will ensure that both patients and your practice can safely utilize the technology, never having to worry if important data is at risk.

To learn more about a quality front office solution for practices that has integrated Alexa® Skill, click here.

4 Benefits of a HIPAA Compliant Communication Platform for Health Systems

The protection and security of all data within a healthcare organization is essential to the structure and success of any practice. Implementing a HIPAA compliant communication platform for health systems ensures that all Patient Health Information (PHI) is completely protected, while also enabling communication efficiency, improved clinical decision making, and fostering a better patient-provider relationship. With quality communication technology available to their team, providers will be able to cover more ground, promote growth in their organization, and keep PHI protected. Below are 4 benefits of implementing a HIPAA compliant communication platform for health systems.

Communication Platform for Health Systems:

1. End-to-end encryption

A common concern with putting instant communication technology in the hands of medical professionals is that patient and practice data will fall susceptible to cybersecurity risks. With a HIPAA compliant solution that offers end-to-end encrypted technology, providers will never have to worry about patient data entering the wrong hands.

With an encrypted communication platform for health systems providers will gain peace-of-mind when delivering important health data to other members of their team. Any message sent to other members of your team will remain protected at all times, allowing for quicker communication of important data.

2. Improved Communication with Patients

Patient engagement is everything when it comes to an individual's overall healthcare experience and outcomes. The more involved a patient is with their medical provider, the more likely they are to avoid red flags in their health, and the more likely they are to experience a positive health outcome.

One of the best methods of increasing patient engagement is to remain accessible to patients as much as possible. This might look like a quality communication tool found in the patient portal, but a HIPAA compliant communication platform for health systems can also empower your practice to take it one step farther. Built with chatbot technology, the communication platform for health systems you choose to implement can connect your patients to 24/7 communication with your practice. Tailored to your organization, this technology helps patients schedule appointments, reach out with questions, and request refills for their prescriptions.

3. Communicate PHI within Organization

In order to optimize clinical decision making across your entire organization, a HIPAA compliant communication platform for health systems is essential. Implementing a quality solution can help your practice quickly communicate important PHI between providers and other staff in order to make sure each member of your practice has the most updated information at all times.

With quicker response times among your team, your organization is able to provide the most effective care coordination at all times. With your practice working together to optimize care coordination, a communication platform for health systems makes exchanging PHI simple.

4. Increase Practice Efficiency

Implementing a communication platform for health systems is more than just texting patient data. An efficient platform enables your practice to quickly communicate any details that help your practice accomplish the most with their time.

Fit with service messaging, urgent messaging, and more, your team is able to quickly communicate information to targeted personnel within your organization or escalate messages that need immediate attention to the top of the list.

A HIPAA compliant communication platform for health systems enables your organization to achieve a new level of efficiency and accuracy in care coordination and clinical decision making. With a quality communication solution available to your team, your organization will see new heights in patient engagement, practice efficiency, and positive patient outcomes.

To learn more about a communication platform for health systems that can help your practice, click here.

3 Ways to See More Patients & Speed Up Billing with a Charge Capture Solution

More and more practices have unintentionally shifted their priority focus to perfecting their billing processes rather than patient care. With the medical billing process being extremely involved and time-consuming, this is sometimes unavoidable if an organization does not have a quality charge capture solution. By Implementing a valuable charge capture solution at your practice, providers will see huge improvements in billing productivity, increased cash flow, and the return focus to what matters most, offering quality patient care.

Professional billing is an integral component of all health systems and optimized charge capture technology will help your team perfect the process. Keep reading to learn how this tool can help you spend more time with patients by optimizing your billing.

Impact of a Quality Charge Capture Solution:

1. Streamline Entire Process

From start to finish, a quality charge capture solution will enable your practice to streamline billing processes. With a full picture of detailed data for each encounter, this technology will help your team quickly submit claims and see a fast return on payment. This streamlines the entire billing process from point-of-care through reimbursement.

Both minimizing the documentation process and accurately reflecting the services each provider offered to their patients, a charge capture solution will simplify each provider's workflow. The elimination of paper processes keeps your practice running in the right direction, never slowing down or compromising the integrity of your billing department.

2. Extend Physician Reach

By implementing a charge capture solution that streamlines each provider’s processes, a physician’s reach and time are extended to the hospital and back, enabling providers to stay on top of care coordination in real-time.

With an increased focus on care coordination and less on billing processes, providers can return their attention to the reason they entered the medical field in the first place, patient care. With more time to focus on patient-related tasks, providers can deliver a higher quality of care that leads their patients to more positive outcomes while still receiving timely reimbursements on each claim.

3. Administrative Burden

A reduction in administrative burden is a direct impact of choosing a quality charge capture solution for your organization. Less time spent on documentation and more time dedicated to patient care enables providers to quickly complete administrative tasks while still delivering high-quality work and an increased number of clean claims.

Your charge capture solution ensures that your practice achieves optimal reimbursements every time with up to 98% coding accuracy and a huge spike in the productivity of your team. By reducing the administrative burden laid on your physicians, providers can greatly reduce burnout among their staff.

When a physician is able to focus the majority of their time on patient interactions and less time on their computers, it returns a sense of purpose to the work they care deeply about.

Every medical practice must maintain and grow its billing department in order to achieve success in the organization. A problem arises when the primary focus of your team shifts from patient care to billing and payments. The good news is that a quality charge capture solution can empower your practice to truly optimize billing processes, achieve quicker reimbursement turnaround, and provide the best patient care your organization has to offer.

To learn more about a charge capture solution that can streamline billing processes at your practice, click here.

A Front Office Solution for Practices Encourages Safe Social Distancing

During a period in time where providers must do their best to keep non-COVID patients at home and out of their medical facilities, a front office solution for practices offers a helping hand. With a digital solution implemented at your practice, your entire team and non-urgent patients can practice safe social distancing while still staying engaged.

4 Useful Features of a Front Office Solution for Practices:

A front office solution for practices offers your team and patients the tools they need to remain connected to one another during the COVID-19 pandemic. Without these digital and automated tools available, providers risk dropping their levels of patient engagement and patient satisfaction.

1. Digitize Inbound Inquiries

Patients must have an easy and accessible way to ask their providers questions, despite not seeing them in person. With a front office solution for practices, providers can open up digital inbound inquiry tools that help their patients stay connected.

Digital inbound inquiry tools enable patients to quickly message their provider online, through their patient portal, so that no question or concern goes unaddressed. Here, patients can ask questions about their prescriptions, how to stay safe during the pandemic, or how to complete visits online.

With this tool found in a quality front office solution for practice, providers are able to remain accessible despite the current social distancing restrictions.

2. Automated Prescriptions

By automating certain processes, providers can still help their patients access the quality care they need during this time. Automated prescriptions make it possible for patients to refill their medications without having to call or visit your office.

This keeps your patients safe at home without compromising their care while also empowering your staff to focus more intently on other important tasks. With automated prescription processes in place, patients can request a refill, pick up their prescription through their drive-thru pharmacy/have it delivered, and comply with social distancing regulations.

3. Online Appointment Requests

A digital front office solution for practices can also empower your team to continue meeting with patients over a virtual platform through the duration of the pandemic. Rather than request an in-person appointment, your practice can offer patients online appointment requests that keep them connected to their providers without the risk.

With an online appointment tool in your front office solution for practices, providers can still focus on regularly engaging their non-urgent patients, keeping them connected and involved, despite the need for social distancing. This is incredibly important so that, once in-person visits are permitted, your patient will not hesitate to come back.

4. Chatbot Messaging System

Lastly, a front office solution for practice should offer a HIPAA compliant chatbot messaging system that enables your patients to connect with your practice, without stretching your team too thin. With providers having to cut down on staffing during this time to adjust to low patient volumes, it is important, now more than ever, that you have a digital messaging system in place.

Chatbot technology enables your patients to message with an automated system at your practice. This helps ask questions, schedule appointments, refill prescriptions, and more. Customizable to the needs of your organization, this tool found in a digital front office solution for practice increases patient engagement and satisfaction while also saving your practice valuable time.

To learn more about a quality digital front office solution for practice click here.

Why an Automated Communication Platform for Health Systems is Beneficial in 2020

The ability to communicate, exchange data/information, and synchronize each member of your team is essential to an efficient and quality workflow at any practice. Implementing a communication platform for health systems that helps your practice stay connected through each step of the process ensures accuracy, security, and success. Below are several features and characteristics of a quality communication platform for health systems that your practice should look for.

Benefits of Communication Platform for Health Systems:

1. Reduce Cost of Care

By ensuring that each member of a patient's care team is completely informed and up to speed on every aspect of the individual's care, your communication platform for health systems can help reduce the cost of care for the patient.

Patients often have to complete duplicate testing, labs, and imaging across their providers, adding up their medical balances fairly quickly. This is completely unnecessary when quality care coordination tools empower each member of a patient's care team to have access to those results, reducing their overall care expenses. With a communication platform for health systems delivering this data across the board, patients can avoid unnecessary testing and still receive the highest quality of care from each of their providers.

2. Connected Health Network

Whenever information is sent regarding admissions, discharge, or anything else, a communication platform for health systems can help synchronize your health network and keep providers in the loop. Lack of a thorough network can lead to dangerous miscommunications that compromise patient care down the line.

With a tool like this available to your entire team, providers always have access to the most accurate and up to date information that empowers them to make the most informed clinical decision at all times.

Messaging Features Found in a Quality Platform:

Connected messaging features found in a top of the line communication platform for health systems can offer providers HIPAA compliant correspondence with patients and members of their team, 24/7.

1. Urgent Messaging

Urgent messaging enables your team to quickly escalate messages that need immediate attention to the nearest available team member who can help. This ensures that problems that need to be addressed are brought to the attention of the appropriate party, without delay, leading to quicker solutions.

2. Service Messaging

Essentially functioning as a switchboard at the center of your entire team, service messaging, found in a communication platform for health systems, makes it possible to communicate with targeted personnel in your organization quickly. This could include paging a specific specialist for a consult or signaling a certain department.

3. Chat Messaging

Chat messaging functions as a quick text message to someone else in your organization, without putting any data, information, or patient at risk. This HIPAA compliant communication platform for health systems ensures your team is always connected, providing read receipts, call options, and more.

4. After-Hours Messaging

The need to contact or communicate with your physician after-hours is a frequent need among patients everywhere. Patients who wish to leave a non-urgent message with their providers are able to with after-hours messaging features found in a quality communication platform for health systems. With this, patients can request refills, appointments, and more.

5. Team Messaging

Lastly, team messaging enables your entire team to stay connected, getting important questions answered without delay. Team members can send urgent or chat messages to others, keeping everyone in the loop, leading to an increase in the accuracy of data and information down the line.

To learn more about a communication platform for health systems that can help your practice and patients stay connected, click here.

5 Reasons Why A Digital Front Office Solution for Practices is Vital

For providers looking to expand their workspace to remote locations without compromising the productivity, security, and accessibility of their practice and data, a digital front office solution for practices is vital. A digital front office solution for practices enables your team to successfully increase patient engagement and satisfaction, empower your staff to work at their best pace, and lower operating expenses. With this tool, you can extend quality services, responses, and attention to patients looking to connect with your practice.

Benefits of a Front Office Solution for Practices:

1) Increased Patient Satisfaction:

Patient frustrations are commonly driven by long wait times, difficulty scheduling appointments, or refilling prescriptions. Providers who do not have a quality digital front office solution for practices, and are stretched thin, might be forcing patients to wait for extended periods of time on hold. By making patients wait for the answers they are looking for, you keep them from their busy lives and increase frustration. With a front office solution for practices, your front-line staff can focus on more patient critical tasks. This tool offers high-quality automated phone, chatbot, and messaging responses on behalf of your practice, helping the patient avoid unnecessary hold times and quickly getting them the updates they need.

2) Patient Engagement

A quality digital front office solution for practice works in sync with your patient portal, making sure providers have the necessary tools to increase patient engagement. For patients looking to quickly schedule appointments or request refills, an automated system ensures they are promptly replied to. The simpler it is for a patient to access their physician, the more likely they are to remain engaged in their regular care. An automated digital solution can make sure your practice never skips a beat, always giving patients easy access to your office.

3) Increase in Staff Productivity

With an automated front office solution for practices taking over a large portion of patient correspondence and requests, your team is able to focus on the other important aspects of their job. Having this in their tool belt allows them to prioritize tasks by urgency and avoid time spent on the phone answering frequently asked patient questions. An automated solution ensures quick responses that are customized to your practice. Providers can send images, videos, and interactive replies to make sure your patient knows they are significant to your organization.

4) Lowers Operating Expenses

This tool offers a cost-efficient solution for providers who need to lower operating expenses day-to-day. With an automated front office solution for practices operating a large amount of back and forth correspondence, your team can reduce staffing costs. Digital correspondence will also reduce other operating costs like ink and printing.

By simplifying your front-line staff's workflow, your practice can save thousands of dollars each year.

5) Multi-Language Support

For providers serving diverse language populations, a digital front office solution for practices can help reduce language barriers between you and your patients. A quality solution should support over 16 different languages so that you may cater to your patient's first language needs. This will improve their overall experience and satisfaction with your practice while also advancing the quality of care you are able to deliver.

To learn more about a digital front office solution for practices that can help you increase patient engagement, improve satisfaction, and impact productivity, click here.

3 Ways A Charge Capture Solution Improves Your Health System

Essential to a health system, successful billing processes ensure your practice can continue caring for patients. Riddled with time-consuming and resource-intensive financial requirements, medical billing can quickly become all-consuming for any provider. A quality charge capture solution can make the difference in your practice’s ability to streamline billing processes and review clinical documentation while also increasing productivity and cashflow. With a quality solution implemented at your practice, your team can focus less attention onbilling specifications, and more on patient interactions.

What is Charge Capture?

Charge capture is an integral part of the revenue cycle process that involves the “capturing” of information detailed in a medical billing claim. A charge capture solution is used to help simplify and streamline claims processing so that providers can see a quick turnaround on a payment that accurately reflects the services they provided to the patient.

Features of a Quality Charge Capture Solution:

1) Simplify Provider Workflow

A fully automated charge capture solution makes it possible for your team to quit spending a large portion of their time on documentation and return that time back to the patient. Workflow efficiency features of an automated charge capture solution enable your team to quickly navigate and complete different billing processes. Utilizing a digital solution eliminates traditional paper processes that slow your organization down and further delay payment.

By giving your team the ability to quickly complete charge capture, they can focus more on the patient care that drives their medical careers.

2) Automatically Review

In order to avoid many of the common mistakes that make us human, an automated charge capture solution gives providers a second set of eyes to check their work. By automatically reviewing your clinical notes and documentation, a charge capture solution can generate suggested professional fees and improve your claims processes.

By implementing an automatic review, your practice will see an increase in coding accuracy and the clean claims that lead to the fastest payment possible for your organization.

3) Improve Productivity

For a billing team that is dedicated to making sure your practice submits clean claims and receives quick payments, a quality charge capture solution will save valuable time and energy in their efforts. With this tool, your billing staff can depend on the technology to review claims and determine where corrections need to be made in order to secure reimbursement.

This freedom enables them to focus on other critical billing tasks that enable your practice to keep offering valuable care to patients in your community.

Your revenue cycle is a complex process that starts from the time the patient schedules an appointment for services to the time their bill is paid in full. A high-quality charge capture solution will ensure that your practice cam streamline billing workflows, improve productivity, and grow their bottom line. By decreasing the amount of time providers spend paying attention to their revenue, they can return that time to their patients.

To find a charge capture solution that can help your practice improve and simplify its billing process, click here.

Community Health Care to improve patient access with Margie®

Chicago, IL: CHCI signed up to implement Margie to improve patient access.

How would your patient volume change if your patients can access your practice in seconds via text instead of listening to elevator music on your front office phone?

Margie has also been adapted to serve as a contingency plan for a potential pandemic response - inquire more at sales@alertmd.com.


Margie ROI Image

Click to View Margie Intro Video


Margie® ROI from the industry: 100% increase in patient volume, 33% reduction in phone calls, 99.8% office fill rate.

A 20-minute webinar may get you on the way to a huge operational improvement.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 23,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Ohio Gastro has hired AlertMD® to pioneer the next phase of Margie - a 20-second process from referral to appointment!

Chicago, IL: Ohio Gastro signed up with AlertMD to answer a challenge - can you give the patient a 20-second process from the moment a qualified referral is ready, to the moment there is a confirmed appointment?

How would your patient volume change if your patients have an appointment on hand within 20 seconds of a referral that is good to go?


Margie ROI Image

Click to View Margie Intro Video


Margie® ROI from the industry: 100% increase in patient volume, 33% reduction in phone calls, 99.8% office fill rate.

A 20-minute webinar may get you on the way to a huge operational improvement.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 23,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

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