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Barrington Orthopedics Selects AlertMD® and Cassidi®

Chicago, IL: Barrington Orthopedics signed on as an AlertMD customer to try Cassidi.


Have you met Margie® yet? Margie® helps physician practices increase profitability by engaging your patients, increasing the conversion of referrals and recalls to appointments and managing communications. She recently delivered a 15% increase in the referral conversion rate and a 210% increase in recall conversions!

Physician practices build their business through new patient referrals and follow up visits for existing patients. Consequently, you would think that they have a very clear answer to the following questions:

  • Out of every 100 new patient referrals last month, how many turned into appointments?
  • When a patient’s 3-year recall or follow up is due, what % of the patients schedule that visit?


And yet, when we asked several physician practices to answer these questions, barely a quarter of them were able to give an answer and those who did, said it was a good faith estimate without tools to measure the metrics.

Here is why these metrics are important…if just 10 more out of every 100 referrals became appointments, your practice may stand to make an estimated $3100 in profit. Many physician practices today convert less than 38% of their referrals and less than 20% of their recalls into appointments. Seems shockingly low? Check your own practice and let us know what you find – if you have the tools to find it quickly!

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Margie helps physician practices increase profitability

Margie® helps physician practices increase profitability by engaging your patients, increasing the conversion of referrals and recalls to appointments and managing communications – whether it is a branded text, email or phone call to deliver greater patient volume and satisfaction to you.

Physician practices build their business through new patient referrals and follow up visits for existing patients. Consequently, you would think that they have a very clear answer to the following questions:

Out of every 100 new patient referrals last month, how many turned into appointments? When a patient’s 3-year recall or follow up is due, what % of the patients schedule that visit? And yet, when we asked several physician practices to answer these questions, barely a quarter of them were able to give an answer, and those who did say it was a good-faith guess without tools to measure the metrics.

Here is why these metrics are important…if just 10 more out of every 100 referrals became appointments, your practice may stand to make an estimated $3100 in profit. Many physician practices today convert less than 28% of their referrals and less than 20% of their recalls into appointments. Seems shockingly low? Check your own practice and let us know what you find – if you have the tools to find it quickly!

Pipeline Report Image

It is not enough if you book a healthy % of your referrals. You want those bookings to be made promptly as well. A certain practice took 35 days from the date of eligibility to the date the appointment was scheduled. And the patient had to wait another 20 days to see the provider. Think about that – the patient saw the provider 60 days after the referral. What is the average lag for you? Do you know how you compare with the industry?

There are more questions than answers and more guesses than data today.

Enter Margie®

Margie increases your referral and recall conversion rate. We offer detailed metrics so you can measure and plan staffing, and we manage the communication to help you improve profitability. Whether it is communications in 16 languages, managing care protocols, or offering appointments automatically, Margie reduces the time it takes for your referrals and recalls to convert into appointments. She also manages refills, enables you to communicate securely via text with your patients, and help you increase patient satisfaction and your practice profitability.

Appointment Selection Image Image Appointment Reminder Image

Margie builds your brand, creates highly interactive experiences for your patients, and moves your patients from the phone to digital mediums and your portal.

Margie does not replace your portal – she does compete decisively with the ringing phone in your front office – and I think you would love her for doing that.

What to meet her? Contact sales@alertmd.com for a 20-minute webinar to learn more.

Cassidi automated EKG readings

EKGs are done hundreds, if not thousands of times, at any major facility. The clinician is assigned reading days where they may churn through 10 of them a minute to look for insights. The clinical notes are then entered into the electronic system (e.g., MUSE®, P-Scribe®, etc.), and the physician is done with that workflow. The central coding team picks this up and reads thousands of these, one at a time; diagnoses are entered, modifiers added as needed, the charge validated and then released for professional fee billing.

All of this sounds wonderful until we come to the realization that the remuneration for the professional fee per EKG varies from $4 to $17! The amount of work involved in coding is so high that the operation barely breaks even. Many systems outsource it, and the outsourced entity charges $3 per read, making the whole exercise pointless again.

EKG Interpretation Example: Doctor Note Example

Pro fee entered manually by coder in electronic health record: EKG Charge Example

What is the problem with this picture? In a declining reimbursement world, the need to eliminate unnecessary and less-profitable operations is key. Let us see how technology can help.

Enter Cassidi®

Cassidi stands for Computer-assisted Document Interpretation. She is an intelligent agent who can read tens of thousands of EKGs a minute, automatically generate the CPT and the relevant diagnoses, have you review/spot-check and approve the methodology, and then set her free.

Cassidi is priced per provider per month independent of the number of EKGs so you can deploy her systemwide without having to think too hard.

Her EKG reads have been tested in the market, gone through CMS and stood the test of time. She knows how to work when there are procedures on the same day, add modifiers, etc.

Cassidi has potential in other areas of coding as well. The first and simplest step is EKGs. We promise that from the moment the EKG document results are available, Cassidi will be up and running in no more than 48 hours. That is how confident we are in delivering value to you.

What to meet her? Contact sales@alertmd.com for a 20-minute webinar to learn more.

Large GI practice automates referral and recall handling via Margie

Chicago, IL: Margie® - will take over automated communication for referrals and recalls through its robotic processing engine.

RFR - Referral Conversion Ratio - Out of every 100 referrals, how many become appointments? Do you know that for sure? We aim to improve your RFR by 25%. RLR - Recall Conversion Ratio - Out of every 100 referrals, how many become appointments? Do you know that for sure? We aim to improve your RLR by 33%. ACL - Appointment Conversion Lag - On average, how many days after a referral do you see your patients? We aim to improve your ACL by 7 days.

Imagine a reality where 10 more of every 100 referrals become appointments - welcome to that reality. With real-time visibility into appointment conversion, optimization of method of contact for the patient and workload balancing for your schedulers, phase I of Margie(r) alone takes the practice leaps and bounds ahead of the market. Routing patients to the portal of the practice, automatically offering appointments and managing cancellations, the next phase of Margie(r) aims to vastly optimize the front office of physician practices.

Storming the market is Margie - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

Margie, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

475-bed, 10-location Health System Increases Efficiencies with AlertMD

Cassidi® - Computer-Assisted Document Interpretation - our intelligent agent for the rev cycle comes to Mercy Canton.

Storming the market is Margie® - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

Margie, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Miramont Family Medicine chooses to digitize refills with Margie®

Margie® will digitize refills at Miramont Family Medicine, a Colorado Medical Home.

Storming the market is Margie - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

Margie, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Promed Billing Associates makes it easy to do business with AlertMD

Promed Billing Associates signed up with AlertMD® to improve efficiencies via AlertMD.

Storming the market is Margie® - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

AlertMD offers two unique intelligent agents unmatched in the market:

CASSIDI® - Computer-assisted Document Interpretation is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Margie®, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Integrated Physicians Group makes it easy to do business with AlertMD

Integrated Physicians Group, signed up with AlertMD® to improve efficiencies via AlertMD.

AlertMD offers two unique intelligent agents unmatched in the market:

CASSIDI® - Computer-assisted Document Interpretation is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Margie®, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

OrthoAlaska makes it easy to do business with AlertMD

Orthopedic Associates of Alaska, a division of OrthoAlaska, signed up with AlertMD to improve efficiencies via AlertMD®. AlertMD's CASSIDI® (Computer-assisted Document Interpretation), is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Speaking of intelligent agents, here is the latest one from AlertMD...called Margie® (Machine-Assisted Recommendation and Guidance Engine).

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition! Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie® - AlertMD's ambulatory extension, Margie® - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD®: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

The "Simple" Button

Where is the "Simple" button for healthcare?
By: Badri Narasimhan

The Simple Button

A rudimentary healthcare delivery workflow goes something like this…

  • Patient has a medical need
  • The patient or their caregiver reaches out
  • Patient gets the care
  • Care is documented
  • Follow up is scheduled

That sounds fantastic. We only hope it is that simple. The reality of the matter is that significant investments have been made by health systems in the last mile of the care, the documentation of the care, etc. With the advent if risk-based health, a lot of good work has been done in follow-ups as well. One would argue telemedicine has solved any and all patient access issues – until we take a step back and peer into the front offices of health systems and practices.

To call the front desk phone lines a mess would be being kind. A practice gets about 60-100 phone calls per provider per day!!! Let us try and digest that. The provider sees 10 patients a day. Each appointment downstream generates 3+ calls back. Each new patient has several calls and other health entities have reasons to call. With billions if not trillions spent on technology, why is the good old phone still the primary mode of communication for the patient?

You say patient portals are magical and took all patient needs into account and resolved them. Statistics are far from it. The average practice has 7% adoption of patient portals. 93 out of 100 patients do not find that to be the simple solution it is made out to be. Make no mistake – I myself am a patient portal user. I remember to not reuse my last 5 passwords, I have to save the user name, download the app, leave a message and have no clue of whether or when my call will be returned. And…if 2 days go by with silence, guess what, I call the practice and ask if they read my portal message upon which time, they admit they had but it is buried in a bunch of other work items.

Patients need a “simple” button. I would have said they need the Easy button, but I am not a glutton for trademark violations! That button is taken! The “simple” button should relieve the patient of the undue burden to access care. It should keep them abreast of the status of their request, it should proactively work with them to avoid the call, it should give them a better experience. Technologically challenged people will never use such “simple” buttons you say? Drive by a bank branch and see what purposes force someone to stand in line to talk to the teller and whether people of all ages drive by the ATM to get the job done. I would argue that the technologically challenged crowd (old or young) need a simple way to get their work done. If they trusted a machine to dish out money and keep their life’s savings safely, as long as it is simpler than standing in line and showing their ID and talking to a human…they will trust their phones to reach their provider. We owe it to ourselves to make it simple.

The cost of healthcare is a tricky subject with no one taking ownership of what drives it. It is the politicians, it is pharma, it is hospitals, the doctor and so on. I do not think any one of us would say that healthcare is simple – we can all agree that we play a part in making it tedious and complaining about it. We need the first mile of healthcare to be simple. It is time we made it simple.

Have a debate? Have your own perspectives? Talk to me about it.

Badri Narasimhan at badri@alertmd.com

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