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3 Digital Health Solutions That Improve Patient Care and Satisfaction

Digital health solutions have a huge impact on patient care and satisfaction. The right combination of solutions can better engage your patients, improve workflow efficiency, digitize inbound inquiries, innovate home health, and much more. Your practice needs quality digital health solutions to grow and improve the condition of patient care. Without the right tools, your practice works harder than it needs to each day and can fail to effectively care for patients. Keep reading to learn about 3 digital health solutions that can improve patient care and satisfaction within your organization.

Look for These Digital Health Solutions:

Virtual Queue Management

A quality queue management solution is essential to growing your patient volumes and improving the patient's waiting experience. This tool helps streamline the check-in process, decreasing long wait times, and helping your practice keep track of who is in the building. During the 2020 pandemic, this tool has been essential to creating a safe public environment, where patients can continue to seek in-person medical treatment.

The queue management tool is a digital health solution that helps patients wait for their cars. Real-time updates keep them informed on where they are in line and what to expect from their visit. Inside the practice, your team can keep track of which patients have checked in, which ones are still waiting, where they are in line, and more. This automated digital health solution helps your front-line staff to multi-task and complete more within the workday while keeping patients safe from the coronavirus. and bring in more revenue.

Chatbot/Messaging System

With the right messaging system, your organization can keep a constant stream of interactions open with patients. Rather than receive inbound inquiries from patients that take up your staff valuable time, patients can engage with a tool that is just as helpful. Chatbot/messaging systems are the digital health solution that keeps your patients connected.

This tool can be used to send out appointment reminders, practice updates, visit information, and more. Patients can also use a quality chatbot to do things like scheduling their appointments and request prescription refills. Providers can rely on this tool to effectively engage patients without overextending their staff.

Field Health Services

Lastly, digital health solutions that can help improve patient care and satisfaction include field health services technology. With the right tools, your practice can enable and support well-rounded field health services. This includes features like multi-lingual patient access, geo-located outreach, and selection, looping in the health system, and modernizing the home centric health experience.

Quality digital health solutions can help your practice reach more patients in a way that innovates home health systems. For example, AI technology is bringing new opportunities to patients.

With quality digital health solutions implemented within your organizations, patients can have a pepper healthcare experience. With the help of digital technology, providers can improve the quality of patient care while also reducing physician burnout and improving office productivity. To learn more about quality digital health solutions, click here.

World-class Chicago-based Children's Hospital picks AlertMD

Chicago, IL: Chicago's pre-eminent children's hospital picks AlertMD to increase efficiencies.

Margie ROI Image

Another large provider group DOUBLED patient volume with Margie.

See our proprietary 6-second appointment process LIVE -- click here.

Margie automatically:

  1. Finds the location closest to the patient's home
  2. Finds the earliest appointment
  3. With the provider whose fill rate is the lowest (so newbies can get their schedule filled soon)
  4. Eliminates the scheduler delays and
  5. The patient is done in 6 seconds.

We will get this live in 3 weeks after 2 interfaces are live.

Contact AlertMD sales for more information at

4 Ways Healthcare Automation Can Make an Impact at Your Practice

Healthcare automation has a place in everyday care more than you might think. When many hear the words Artificial intelligence or automated technology, they think of robots or flashy tools. While some of that might be included, these tools are much more accessible and offer more usability than one might realize. Healthcare automation tools are changing and impacting healthcare. It is improving the bottom lines of practices everywhere as well as refining how patients experience their medical care. Tools like automated charge capture, AI-assisted Software, Chatbots, and other digital front office solutions are all making a difference.

How Healthcare Automation is Impacting Healthcare:

Automated Charge Capture Software

While your primary focus is the quality of patient care, your second focus in maintaining and growing your bottom line. Healthcare automation and charge capture deliver accurate coding and clean claims to payers so that your organization can continue to grow. Tools like automated coding can interpret documents and present the information for providers to review rather than entering manually. Automated consults eliminate duplicate information across billing and patient char platforms. Instead, it pulls information directly from their chart on behalf of the requesting provider. Automated Coordination sends real-time admission and discharge notifications to the patient's PCP, coordinating in real0time. Healthcare automation and charge capture can perfect your billing processes and bring in more revenue.

AI-Assisted Software

Artificial Intelligence (AI) assisted software is changing the healthcare landscape. This healthcare automation tool exists to reduce administrative strain, increase patient engagement, and in some situations act as a virtual nursing assistant. With healthcare automation technology like this, providers can give providers increased access to information. It can promote patient engagement by automating appointment reminders and scheduling. It can even help patients stay on top of their care by reminding them to take prescriptions and prepare for their appointments. This healthcare automation tool is also improving the diagnostic process by better categorizing data and changing how providers collect and analyze information.


Chatbots and messaging systems are the automated and accessible voice of your organization. This tool enables your patients to interact with your organization without taking up the time of your staff. This tool digitizes inbound inquires by helping patients get answers to questions and more. Patients can interact with this healthcare automation tool to complete several different processes. A quality chatbot solution can help your patient schedule appointments, learn about your practice, and more. This improves the patient experience by helping individuals stay connected to your organization.

Digital Front Office Solutions

A quality digital front-office solution that promotes healthcare automation is essential. A digital front door can increase patient satisfaction, patient engagement, and staff productivity while lowering operating expenses and offering multi-language support. With a digital front office tool that promotes healthcare automation, your technology works in sync with your patient portal, offering quick responses, allowing your staff to increase productivity, and cutting costs.

To learn more about healthcare automation tools that can help your practice, click here.

17th customer announcement of 2020, Panel discussion on our 6-second patient appointment process - sign up now

Chicago, IL: Margie, AlertMD's outpatient platform, will help Digestive Health Systems, a subsidiary of GI Partners of IL, increase volume.

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A 50+ provider group DOUBLED patient volume with Margie. On 10/14 at 11:30 AM Central, 12:30 PM Eastern, 9:30 AM Pacific...a panel of experts (the former President of a Press Ganey business unit, ACHE chapter Board Member, AlertMD and a practicing physician at a major customer) will discuss the next chapter to increase volume... decreasing scheduling costs while further increasing patient volume!

How to Increase Patient Volume and Decrease Scheduling Costs - a panel discussion - see a process that takes into account the patient's home address, geo-coded closest clinic, prior provider relationships in the clinic (if present), prior hospital consult relationships (if present), fill rate (so new providers can gear up faster), earliest appointment and all this complexity is simply hidden...while the patient is done scheduling in 6 seconds!

Webinar capacity is limited to 150 attendees. Email to book your spot. Or you can tell us here that you want to attend -- click here.. A public sign up process is coming soon.

How to Improve Care Access with a Digital Front Door

Your healthcare organization needs a digital front door. Everything has gone digital in 2020 and it is time for providers to get their technology up to date. The digitalization of inbound inquiries and patient interactions is necessary to keep your office efficiency high. Doing so will also have a positive impact on the patient experience. By giving patients the digital formats the desire from their providers, you can improve engagement and interactions moving forward. Keep reading to learn how a digital front door can improve care access at your practice.

The Impact of the Digital Front Door:

Automated Messaging System

Simple communication is key to improving care access. Your team needs an automated phone, chatbot, and messaging system that allows you to send images, videos, and interactive responses to your patients. This feature of a digital front door will increase patient engagement by making it easy for your patients to interact with your organization without taking away valuable time from your team.

A digital front door can be used to send out updates regarding your practice. It can help keep patients informed on changes to their care. It can also help patients complete a multitude of different tasks. This feature of a digital front door creates a regular stream of interaction between your patients and your practice. With it, your patients will always remember that you are there for them and they are more likely to stay involved in the inner workings of their care.

Automated Prescription Refill Requests

A digital front door from a quality vendor helps simplify many different patient processes. Automated prescription refill requests create a simple workflow for your patients. This meets patient expectations while helping providers manage incoming requests and keeping the patient informed along the way.

With an automated tool like this, your patient can have control over yet another component of their care without stretching your team too thin. Completed completely through automated interaction, your digital front door can help patients get what they need and keep your staff focused on other critical tasks.

Self-Service Appointment Process

There is no reason your practice should not have a digital front door tool that improves the scheduling process. Traditional scheduling can result in staff inefficiencies, no show appointments, and a lack of follow up care. With a self-service appointment process found in a quality digital front door, your practice can achieve record-high patient volumes. This tool can help patients schedule their appointments automatically. The right tool will also enable your patients to attach a picture and send their insurance information to the front office with just a few quick clicks.

Ultimately, your practice needs a digital front door to improve the patient experience, increase office efficiency, and improve patient engagement. Implementing a quality solution will help improve care access while also enabling your team to work at their best pace. To learn more about a digital front door solution that can help your practice, click here.

How to Reduce the Cost with Healthcare Automation

Healthcare automation is helping providers everywhere cut costs. By reducing the revenue lost on training costs, denied claims, lost charges, record keeping, and more, your practice can boost its bottom line. Automated processes are everything in healthcare, it seems. From the introduction of the EHR and patient portal to the recent adoption of queue management solutions, providers depend on automated technology. Healthcare automation is not only important for cutting costs across your organization, but it improves provider workflow, reduces physician burnout, and improves the quality of patient care. Using software robotics, workflow automation, and low-code applications can connect data sources and help providers streamline countless process across their sector. Keep reading to learn more about the benefits of healthcare automation

Cost-Reducing Benefits of Healthcare Automation:

Automate Routine Record-Keeping

Healthcare automation can help providers automate routine record keeping and administrative tasks. From scheduling patient appointments to managing accounts payable, this technology simplifies each process. Patients can work with chatbot technology to do things like request appointments and prescription refills without compromising the time of your team. While working with patients and completing several different administrative tasks, this tool helps improve patient satisfaction and simplify different workflow processes.

Digitize Caseload Management

Healthcare automation can also enable providers to digitize and optimize more complex processes. This includes things like hospital caseload management. The digitization and automation of this process enable providers to always keep track of the patient's relationship with their practice. The automated communication process keeps your team connected while simplifying workflow management.

Digitize Insurance Claims Processing

Digital claims processing is one of the most valuable tools providers can use when aiming to cut costs and build revenue. This healthcare automation process simplifies your claims process while simultaneously improving clean claims and reducing administrative responsibility. Providers can quickly capture charges and submit them for review. Denials are costly. With the right software, your clean claims rise and so does your bottom line.

Utilize AI Data Management

AI data management, advanced analytics, and virtual assistance are all life-changing when it comes to the automatic retrieving of information and files. With this tool, your practice can search quickly for the most up to date and relevant information possible. Healthcare automation and reporting tools give your practice a clear look into practice financials, helping you identify areas of improvement and cut costs.

healthcare automation is the present and the future. As an increasing number of processes become digitized and automated, providers need the right tools under their belt to keep up. Automated routine record keeping, digital caseload management, digital insurance claims processing, and ai Data management technology can all help you cut costs and grow your bottom line. The right technology can also help your team work more efficiently, effectively, and with less risk of burnout. Digital processes will also help your organization improve the overall quality of patient care by allowing your providers to spend less time on their computers and more time with their patients. To learn more about quality Healthcare automation tools that can help your practice grow, click here.

AlertMD Recognized for Fantastic Service - Again

5-Star App Store Review

Chicago, IL: Our customers have a thousand things they could be doing - they take the time to recognize us - attached is another 5-star review - the 4th in the last 90 days.

We are about to announce our 17th customer of the year. It is one thing to gain customers and a different ballgame to retain them (our churn = $0!!!!) and treat them well. We are delighted to do that and for our kind customers who recognize us.

Healthcare IT workers are some times, no different than electricity company workers.

They are up on the cherry-picker trucks, messing with high voltage, high risk and high liability stuff. When nothing goes wrong, no one notices them. When there is an issue, hell breaks loose. Hope you take a moment to thank your essential workers in healthcare. Some of us touch bits and bytes instead of scalpels and masks!


About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at

5 Ways You Can Reach Busy Patients with a Patient Scheduling Software

To engage the modern patient, providers need quality patient scheduling software. Individuals in 2020 have extremely busy schedules. These often cause them to miss annual appointments, follow-up care, procedures, and more. The lack of quality technology tools is causing a severe lack of patient engagement. Today’s patient needs a simple-to-use tool that makes it easy to stay connected to their provider. They are digitally connected in nearly every other area of their life. Whether they are on their phones, watching TV, streaming services, using the internet, and more, technology is the way to engage the patient. Below are 5 ways that a patient scheduling software solution can open up access to scheduling appointments and connect patients.

Patient Scheduling Software:

Online Chat Scheduling

Rather than take up the valuable time of your front-line staff, patient scheduling software can help. Online chat scheduling allows your patients to work with a chatbot online to schedule an appointment. Many companies use some sort of chatbot technology to help their customers. Healthcare providers should use a secure solution as well. From their desktop or mobile device, patients can easily schedule an appointment in just a few simple steps.

Phone chatbot scheduling

Just as they might online, patient scheduling software can help patients over the phone. Your staff can continue to work on critical patient tasks while your patients are taken care of. Phone patient scheduling software makes it easy for your patients to book an appointment. If they have questions, they can always choose to speak to a person, but this tool will free up your staff's time.

Social Media Utilization

A quality patient scheduling software solution gives providers the tools they need to grow. Social media adds and links can be created to better engage the online demographic you hope to bring in. Providers can track information and see their patient base grow. Providers need to engage on social media to some degree if they hope to reach today’s patient. The more interactive you can be online, the more likely new patients will find your organization. This can also be a great place for patients to interact and give reviews. Quality patient scheduling software makes it easy to create and track this data.

For patients who might not find you on social media, your patient scheduling software can still help. Creating print ads with QR codes can be useful for engaging anyone who has a smartphone. Most smartphones are equipped with automatic QR scanners in their camera. This makes it easy to quickly scan a poster and learn more about your organizing.

AI Integration

Lastly, this technology can help your team integrate with AI software like Amazon Alexa. Nearly everyone has an Alexa or a google home in their house. The right patient scheduling software allows your patients to say things like “Alexa, schedule an appointment with my provider.” This makes scheduling appointments incredibly simple and easy to do.

To learn more about quality patient scheduling software, click here.

Major New Customer - Prospect Health Access Network Picks AlertMD

Chicago, IL: Prospect Health Access Network picked AlertMD to improve efficiencies for its provider network.

Margie ROI Image

Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit

About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at

27,500 users in our fan club and this awesome review

Margie ROI Image

AlertMD's growth story continues... We may not be as popular as some Youtubers but 27,500 fans is a nice milestone for us to celebrate, and this 5-Star review from our user

##"AlertMD has been a terrific business partner...I would highly recommend AlertMD..."

Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit

p.s: Read all our reviews: Click to see Reviews - including 4 5-star reviews in the last 2 months alone!

About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 27,500 customers nationwide.

For more information, contact AlertMD sales at

How Home-Centric Health Software Helps Deliver Care, Anywhere.

Providers need to get on board with home-centric health software in 2020. Slowly but surely, digital and remote processes are replacing in-person processes across all industries. Ecommerce slowly overtook in-person retail shopping. Individuals depend on their devices for the majority of their day-to-day activity, especially during the global pandemic. Below are 5 home-centric health software solutions to help your practice deliver care from anywhere.

Formats for Home-Centric Health Software:

The Digital Front Door

A home-centric health software solution will help your organization digitize all inbound inquiries and create a digital front door. A quality front office solution helps keep your practice engaged with patients online. This streamlined patient experience helps your team establish digital work queues that are triaged remotely. This allows more of your staff to work from home which has become essential during the coronavirus pandemic. This can be monitored remotely or within your facility while providing a centralized view for your staff and administration to work from

Field Health Services

Offer care to your community with field-health services home-centric health software. This tool helps healthcare providers to offer care to their community by providing next-generation technology. This way, patients can interact with your health system and request appointments quickly and easily. This includes tools like multilingual patient access, geo-located outreach and selection, and looping in the health system.

Queue Management Solution

Eliminate long-lines and crowded waiting rooms by creating a quality virtual waiting room. This home-centric health software offers providers a unique opportunity to empty their buildings while still maintaining high patient volumes. Monitor and control who is in your building and how long they are waiting for with this queue management tool. Patients can wait from anywhere and are notified on their mobile device when it is time to enter the building for their appointment. They can watch where they are in line for a more positive patient waiting room experience.

Back Office Billing

Back office billing solutions are essential to home-centric health software. The right software offers simplified charge capture processes to simplify the billing process and focus more on their patients. This tool improves productivity and cash flow while reducing clinical billing office (CBO) expenses. Integrated with hospitals, this tool receives patient data and passes the pro-fee back to the practice. Fully automated technology reviews clinical notes and identifies clinically relevant terminology to review and prevent missing charges.

Communications Module

Lastly, your practice needs home-centric health software that offers a quality communication module. This tool functions as a workflow manager and messaging platform. It synchronizes administrators, nurses, care coordinators, case managers, billers, and more to reduce the cost of care for the patient. Automated communication connects your network while remaining HIPAA compliant and providing a single platform for all to use. Providers can communicate efficiently with a home-centric health software solution worth using. Categorized systems sort messaging by urgency, cat formats, teams, services, after-hours contact, protocols and more. This tool can also keep providers in the loop by sending admission and discharge messages to the PCP automatically. Home-centric health software also uses artificial intelligence to parse discharge summaries which allow it to send MACRA elements (care plan, medications, follow-up care, and more).

To learn more about a home-centric health software solution for your organization, click here.

3 Ways Hospitals Can Enhance Their Charge Capture System

Your charge capture system plays an integral role in your revenue cycle. The right billing technology can help you complete charges more accurately and efficiently, eliminate late or missing charges, and improve your revenue. With hospitals having so many moving parts to focus on, an automated and efficient charge capture system can offer peace of mind. With the right solution, your team can worry less about billing and return their focus to quality patient care. The right charge capture can make all the difference to your bottom line in 2020. Below are 3 ways hospitals can enhance their charge capture system this year.

Enhance Your Charge Capture System:

Review their Current Billing Workflow

Inefficient billing workflows can damage a hospital's bottom line. When charges go missing or are submitted passed the deadline, providers miss out on important revenue. Providers should review their current billing workflow to ensure the right charge is being identified at the appropriate time. A quality charge capture system makes this easy. Automated technology ensures that no charge goes unnoticed. Alerting providers at the relevant time, this feature ensures your charges are always submitted on time. This helps to grow your bottom line and streamline your billing process to make it more efficient.

Develop Effective Communication Process

Effective communication processes are essential to a healthy charge capture system. With hospitals having so many moving parts, quality communication is important. Providers should develop a communications process that links teams that are part of charge capture. This should include clinical departments, charge description master, and billing. This ensures everyone is always on the same page and no detail goes unaccounted for. A quality charge capture system makes it easy to stay connected and on the same page so that you can create a healthy revenue-building environment.

Invest in a Quality Charge Capture System

It is time for providers to invest in a quality charge capture system. In an age where technology is allowing us to return our focus to the patients, providers need to get on board. The right charge capture system will help your hospital simplify provider workflows so they can spend less time documentation and more time with their patients. Administrative responsibilities have a huge impact on physician burnout, and quality software can help. With the right system, your team can accurately complete charges without losing sight of what matters most, offering quality patient care.

Providers can enhance their charge capture system by reviewing their current billing workflow and identifying areas that need improvement. The use of automated technology helps hospitals eliminate missing charges and grow their bottom line. With quality technology, providers can keep their billing team connected, access quality tools that streamline their workflow, and increase their payer reimbursement.

The right vendor of charge capture software is ready to offer your team world-class customer support, automated documentation review, and the help you need to enhance your revenue cycle. To learn more about a quality charge capture system available to hospitals, click here.

2 Reasons Why Provider Need a Secure Healthcare Messaging App

In the age of the on-the-go provider, a secure healthcare messaging app can make all the difference. Everyone in the field knows how important security is to the communication of protected health information. In an effort to keep patient data secure and out of the wrong hands, sometimes lose important access. If information is not readily available, or the appropriate person is not nearby, providers have to work with what they have. With a secure healthcare messaging app, the provider never has to worry. Providers can communicate effectively while still moving from room to room without compromising security.

The Importance of the Mobile Healthcare Messaging App:

HIPAA Compliance

When a provider needs information, they sometimes feel tempted to turn to non-secure methods to get what they need. These temptations often exist in the form of sending a quick text message on their personal device or calling their team on their personal cell phone. This form of communication is not HIPAA compliant and puts protected patient health information in the way of cybersecurity risks.

A quality healthcare messaging app on a secure device allows providers this secure way of communication without the risk. Non-compliance fees can build up quickly. Using a quality communication method ensures messages are delivered through end-to-end encryption. HIPAA compliant and protected at all times, you never have to worry that the wrong person might get their hands on important data. A healthcare messaging app offers providers a simple way to communicate that functions much like a text or instant message.

This removes the temptation they might feel to use their personal device to communicate. It also improves access to information by giving your team a more efficient and accurate way to communicate, improving the quality of patient care your team is able to offer.

Growth and Productivity

A fully-connected team offers the chance for providers to optimize their future of growth and productivity. Eliminating slow loading software and replacing it with a secure healthcare messaging app, providers gain a workflow manager and messaging platform in one. This synchronizes administrators, nurses, care coordinators, case managers, billers, and more.

This interconnectivity ensures that every member of your team has efficient access to the others. This improves productivity and reduces the cost of care throughout the entire care process.

A healthcare messaging app offered by a quality vendor helps to prioritize and organization communications within your organization so that your entire team is working as one piece rather than multiple moving parts.

In an age where nearly everyone depends on mobile technology, your providers need it too. A quality healthcare messaging app offer convenience, efficiency, growth and productivity in a way that will help your organization grow. Through streamlined communication, you can improve the quality of patient care, patient engagement, and the patient experience.

Not every healthcare messaging app is the same. Your organization needs to partner with a quality vendor to make sure you are gaining the best technology possible. To learn more about a quality healthcare messaging app, click here.

Ohio ENT Associates Signs up with AlertMD

Chicago, IL: Ohio ENT & Allergy Associates signs up to use AlertMD.

The 14th client of the year...

Margie ROI Image

Is your health system thinking about improved patient access? Contact us to discuss how our platform can help. Case Study - 100% Increase in patient volume - let us discuss! Visit

About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 25,000 customers nationwide.

For more information, contact AlertMD sales at

7 Ways a Home-Centric Health Solution Can Modernize Your Health System

Home-centric health can modernize your health system. Modernizing a health system and offering next-generation technology for patients is critical to remaining competitive and relevant in 2020. In order to meet the expectations and digital demands of the modern individual, health systems need to make some structural changes. Below are 7 ways that a home-centric health solution can modernize your health system.

Impact of Home-Centric Health Solutions

Expanded Patient Access

Flexibility and variability in how patients can access their care and providers are essential. A home-centric health solution can offer patients expanded access. Whether it be to schedule an appointment or request a refill, patients have options for how they can stay engaged. A quality solution will offer individuals access through voice, chatbot, web, phone, and more. This is critical to improving patient engagement and patient experience.

Easily Find a Provider

A flexible home-centric health solution makes it easy for patients to find a provider in your system. After the patient request is submitted, geo-coding helps to alert where the nearest provider and locations are. Whether you are at a fixed location, like a clinic, or in a mobile pod, home health vehicle, or subscribed to geo-code patient requests, your system adapts.

Automated Communication

Automated communication is non-negotiable for today’s providers. A home-centric health solution offers appointment reminders, procedure prep instructions, and more through automated technology. These details are sent out days in advance via email, text, or phone call. This is important for preparing your patients for their visit and is exceptionally useful in today's ever-changing medical landscape.

Digital Queueing or Home-Visits

Digital queueing and home-visits are more relevant now than ever before in the midst of the coronavirus pandemic. The need for social distancing and keeping patients safe from the virus has become the top safety priority across many organizations. This technology enables your facility to easily adhere to social distancing guidelines by taking the waiting room and making it digital and automated. Providers can also visit the patient at home and get the address right from their approved and secure mobile device to enable field-health services. This home-centric health solution is helping providers and patients stay safe now and after the pandemic.

Documentation and Billing

After the visit is over, charge capture solutions simplify the provider workflow. This enables them to spend less time on documentation and assists hardworking coders with the billing process. An automated home-centric health solution makes billing fast, accurate, and easy while helping providers increase clean claims and grow their bottom line.

Recovery and Follow Up

Automated charge capture has revolutionized the billing process for providers everywhere. AI charge capture ensures your charges are coded accurately from the start. This helps streamline the charge capture process for providers while also making the review process more efficient. This helps providers focus more on patient care while also optimizing your revenue cycle.

Reduced Load on Clinical Staff

Lastly, a home-centric health solution simplifies recovery and follow-up care. After the visit is completed, providers can easily send up follow-up care instructions to patients as well as visit surveys to boost your health system’s 5-star rating. This increase in patient reviews helps bring more patients through your doors and grow your organization as a whole.

To learn more about a quality home-centric health solution, click here.

Why Health Systems Should Invest in Healthcare Automation in 2020

Healthcare automation is the future of cost efficiency and meeting patient expectations. In 2020, nearly everything we encounter involves some sort of automated process. Patients everywhere are searching for digital solutions and providers need them to keep their heads above water. In a healthcare culture where we are seeing an increase in physician burnout and a decrease in patient engagement, it is time for your practice to consider implementing different forms of healthcare automation in 2020. Not only will it bring your practice up to date with the current technological demands of today's world, but it will also help your practice achieve record-high efficiency, patient engagement, and more.

What Health Systems are Facing in 2020:

Increased Administrative Costs

The cost of staff and manual labor are increasing as the medical field becomes more complex. Administrative costs are rising to the point that providers are struggling to keep up. Healthcare automation reduces staffing costs across the board.

Growing Patient Expectations

Patients in today’s world expect efficient digital processes from their providers. Their expectations are only growing as younger generations become more accustomed to a certain level of technology in their lives. Healthcare automation helps providers exceed patient expectations.

Increasing Clinician Burnout

Physician burnout has been on the rise in the last few years as providers feel overworked and desensitized to the demands of their job. Healthcare automation streamlines different provider tasks so providers can focus on quality patient care.

How Healthcare Automation Can Make a Difference:

Digital Patient Intake

Patient registration and intake become much easier with healthcare automation technology. Integrated with your practice software, patients can complete their forms online. This offers patients the digital solutions they are looking for while also decreasing wait times, eliminating problematic transcription processes, and freeing up your staff’s time.

Provider Documentation

Healthcare automation technology streamlines provider documentation. Customizable templates and integrated technology make sure your providers do not need to spend hours in front of their computers. With the right vendor, your physicians can document more accurately and efficiently, reducing their administrative burden.

Charge Capture

Automated charge capture has revolutionized the billing process for providers everywhere. AI charge capture ensures your charges are coded accurately from the start. This helps streamline the charge capture process for providers while also making the review process more efficient. This helps providers focus more on patient care while also optimizing your revenue cycle.

Reduced Load on Clinical Staff

With a multitude of digital processes replacing outdated traditional processes, healthcare automation reduces the workload on your clinical staff. Enabling them to breeze through different administrative tasks like documentation and billing, your clinical staff can refocus on what matters the most to them, patient care. Implementing the right technology can help reduce burnout across your entire staff, creating a healthier work environment where your entire team can thrive.

Only the right vendor of healthcare automation technology can truly make a difference to your organization. To learn more about a quality vendor that can help your team reach peak productivity while increasing patient satisfaction, click here.

Athletico Brings the Provider Home with AlertMD

Chicago, IL: Athletico brings providers to the patient's home via Margie.

Margie ROI Image

"We are very pleased to work with AlertMD to bring physical and occupational therapy to the patient's home. AlertMD made it easy to improve patient access."

  • Colin Crawford, Director of Home Therapy.

Case Study - 100% Increase in patient volume - let us discuss!

Is your health system thinking about improved patient access? Contact us to discuss how Margie can help. Here is our thesis on home-centric health:

Want to get home therapy from Athletico? Or want to refer a patient for home OT/PT? Visit

Note - this will send a geo-coded message to local therapists - it is a LIVE system!

About AlertMD: AlertMD is a mobile health platform with references to verify that we deliver greater patient volume, increased visits, a 100% charge capture rate and a 9-day improvement in cash. We are based in Chicago, IL and have about 25,000 customers nationwide. For more information, contact AlertMD sales at

How a Front Office Solution for Health Systems Improves Patient Engagement

A quality front office solution for health systems can help your practice improve patient engagement. In 2020, patients everywhere are hoping to see the use of quality technology from their providers. Patients receive the convenience and benefit of technological advancements in nearly every other area of their life. They pay their bills online. They ask Siri for directions. They use social media to keep track of loved ones. The use of technology is woven throughout every individual's experience. Today’s patient wants to see the same digital and virtual solutions from their healthcare providers. A front office solution for health systems may be the answer to increasing patient engagement at your organization.

Why is Improving Patient Engagement Important?

Patient engagement is the level at which an individual is involved in their own medical experience. It involves how often they interact with their providers, how often they come in for visits, how often they complete testing, and how often they ask questions. The reason patient engagement is so important is that the more involved a patient is in their care, the more likely they are to achieve a quality outcome. Patients who are more involved are more likely to address red-flags in their health as they appear and take preventative steps toward a healthy life. A front office solution for health systems helps improve patient engagement by meeting the technological demands of the modern patient so that it is easy for them to be involved.

How a Front Office Solution for Health Systems Can Help:

AI technology

Artificial Intelligence (AI) technology included in a front office solution for health systems can be a great help. Including things like Siri, Google Assistant, and more, AI technology makes it easy for patients to get involved in their care. This tool simplifies the process of answering patient inquiries in a timely fashion so that patients do not have to wait for the answers they are looking for. Tied to your front office solution for health systems, staff can use this tool to quickly address inquiries.

Chatbot Technology

Automated chatbot technology in your front office solution for health systems is another essential piece to the puzzle. This tool uses auto-responses tailored to the identity of your practice to help patients quickly complete different tasks.

For example, if a patient needs to schedule an appointment or refill a prescription, this tool helps them accomplish this. By removing long hold-times or confusing interactions, this feature of a quality front office solution for health systems makes staying engaged a simple process.

Not only this, but utilizing this tool helps create an efficient office environment while simultaneously engaging your patients. Freeing up your front-line staff from answering inbound inquiries on the phone, they can now focus on other critical tasks. This tool helps you do more with your time while improving the patient experience.

Technology is the future of patient engagement. With the right front office solution for health systems, providers can give patients a better healthcare experience, help them get involved, and improve efficiency within their organization. To learn more about a quality solution, click here.

4 Things to Look for in a Charge Capture Software Vendor

The vendor you partner with matters when choosing the right charge capture software for your practice. Without a quality partner, you and your team will have a much harder time learning the new technology. Not only this, but a quality vendor can offer unique tools, solutions, and assistance that help you optimize your workflow and revenue. Once you find a quality vendor of charge capture software, your team gains access to tools that help you code more effectively, document more efficiently, and get the support you need in an instant. Below are 4 things to look for in a charge capture software vendor.

What to Look for In a Charge Capture Software Vendor:

Automatic Documentation Review

Automated technology is the key to increasing productivity and efficiency within your organization. The problem is, not all automated software can be trusted. The right vendor of charge capture software will offer the ability to perform automatic reviews of clinical documentation, the right way. Always updated with the most accurate and up-to-date processes, your practice can achieve peace-of-mind. With this tool, your team can document more efficiently while also ensuring accuracy throughout each step. Without an automated tool, your vendor cannot help you optimize your workflow.

Bill Audits

Providers lose thousands in revenue each year from missing charges and errors in medical billing codes. Even when your team is doing their best work, important details can still slip through the cracks, causing you to miss out on payments. Your vendor of charge capture software should audit 100% of bills. Doing so will help to identify missing charges and errors in coding. By catching these mistakes in their tracks, your team can quickly correct them and bring in more on-time payments. This feature of charge capture software is essential to streamlining your claims process and seeing a higher return from payers.

Hospital Integration

For providers who work both in the practice and hospital setting, your charge capture software should simplify the billing process. Integrated with the hospitals your providers work at, you can easily receive patient data and pass the pro-fee bills back to the practice. This feature divides the hospital charges from the pro-fee charges, so the appropriate party gets paid. This ensures that there are no delays in communication or submission that causes your organization to see a delay in payment.

24/7 World-Class Support

The most important thing to look for in a vendor of charge capture software is 24/7 world-class support. From the time of implementation through any questions your team might have, it is important that you can get the help you need in an instant. 24/7 support from your vendor ensures your team never experiences delays in their workflow when questions or problems come up. Those questions are quickly addressed and resolved so your team can keep working.

A quality vendor makes all the difference when choosing what charge capture software to implement. To learn more about a quality vendor that can help you, click here.

What’s Important in a Secure Messaging Platform for Health Systems in 2020?

Implementing a secure messaging platform for health systems is essential in 2020. With a wide variety of products on the market, it can be hard to know where exactly to start. Figuring out what features matter to your practice and your patients is the first step. With the right messaging platform for health systems, you can better engage patients and improve the overall communication of those in your organization. Keep reading to learn what patients want to see from their providers and what features should be important to your practice.

Why Do Patients Want in a Messaging Platform for Health Systems?

Mobile Solution

Mobile use is important to patients in 2020. With almost every other process available from their smartphone, individuals are wondering when their medical providers will catch up. Mobile solutions that offer in-app appointment bookings allow patients to remain thoughtfully engaged with their healthcare providers. On the go, they can quickly contact their provider, book an appointment, and view other important details regarding their care.

Messaging Functionality

Messaging functionality is non-negotiable in today’s messaging platform for health systems. Without it, it is extremely difficult for patients to stay engaged and involved in their care. When new details in their care come up or they have questions about their appointments, they need an easy way to reach out. Messaging functionality in the mobile solution makes this possible.

Ease of Use

A simple to use solution is also necessary for today's software. In order to cater to all patients, not just tech-savvy demographics, you need an easy to use messaging platform for health systems. Usability ensures your patients can effectively utilize the tool for their health benefits.

What Do Providers Need?

HIPAA Compliant Platform

A HIPAA compliant platform is necessary to adhere to federal and state security regulations. You need to have peace of mind that your practice data is safe from cybersecurity risks. Partnering with its right vendor of a messaging platform for health systems makes the difference in the security of your software. HIPAA compliant technology will protect you from any security threats.

Device Security

A common temptation providers have when it comes time to communicate with other members of their organization is to use their phone. A quick text or email is a lot easier than running around your building trying to track down the right person. The problem with this is that it opens your practice up to a wide variety of security risks. Should an unauthorized individual get ahold of the information communicated by cell-phone, your practice is suddenly in danger. In order to offer your team the convenience of a text or email, you need a HIPAA compliant messaging platform for health systems. This offers mobile device security that helps your team work more efficiently without putting you at risk. With this tool, providers can easily communicate to others within the organization and get what they need to keep doing their best work.

To learn more about a secure messaging platform for health systems, click here.

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