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Stay Safe in Your Car, The Virtual Waiting Room

The pandemic prompted an imminent need for a virtual waiting room in medical practices across the country this year. Now, providers and patients are realizing just how great this tool can be. Not only can a queue management solution create a safe public environment for patients and staff, but it can offer a positive waiting experience. Providers can use this tool to stay more organized and keep their patients happy rather than angry and waiting in a traditional waiting room setting. Patients historically hate the waiting room of a provider's office and the virtual waiting room is changing this forever. While queue management solutions were primarily adopted during the pandemic, providers and patients will continue to benefit from them even when it is over. Below are several ways your practice can benefit from a virtual waiting room.

Keep Patients Safe with a Virtual Waiting Room

The pandemic prompted a desperate need for providers to create a safe public environment for medical offices. Patient volumes hit an all-time low at the start of the year as there was yet a safe way to allow non-emergent patients into the building. While tools like telehealth were allowing some patients to visit with their providers virtually, providers needed something to help them increase in-person appointments without increasing public health risk. The virtual waiting room was, and still is, the solution for many providers as the US still fights the pandemic. Patients can stay safe in their car, away from crowded waiting rooms, while they wait for their appointment.

Streamline the Check-in Process

Safe Check-in

Patients can now check-in for their appointment from their mobile device. Safely in their car, they can alert the providers of their arrival from their phone. Providers will alert them when they are ready for the patient to enter the building, but not sooner. This keeps patients from tracking potentially dangerous germs inside your office, allows your practice to sanitize effectively between patients, and prevents crowding in the waiting room.

Track Themselves in Line

The most frustrating part of the traditional waiting experience is that patients feel like they are waiting forever with no idea of when their turn will come. The virtual waiting room allows patients to track themselves in line so that they always have an idea of when their turn will show up. This feature of the virtual waiting room decreases waiting frustrations.

Automated Notifications

Rather than having to call each patient to let them know they can come inside, your practice can automatically notify them when it is their turn. These notifications can be used to alert the patient when to come inside, where to go, what to bring with them, as well as COVID-19 related instructions.

Keeps You Organized

A virtual waiting room is key to keeping your check-in process organized and efficient. This tool also helps providers track their patients in line while also showing them what the patient needs at check-in. This includes pre-visit requirements, balances, and more.

Improve the Patient Experience

Lastly, the virtual waiting room is a key component to improving the patient experience. The traditional waiting process is incredibly frustrating for the patient. Not only do they not know how long they are going to have to wait, but they also have to sit in a quiet, stuffy, and sometimes crowded waiting room. The virtual waiting room allows them to wait comfortably in their care, listen to music, make phone calls, eat lunch, and many of the other things they would not feel comfortable within a traditional waiting room setting. Being able to wait comfortably and conveniently in their care improves their overall waiting experience.

To learn more about how your team can implement a virtual waiting room, click here.

Digestive Health Partners Picks AlertMD to improve Efficiencies

Chicago, IL: Digestive Health Partners to improve efficiencies with AlertMD.

Margie ROI Image

AlertMD offers the following ROI - Case Studies Available:

  1. A 7-16% increase in billing and a 9-day acceleration in cash on hand
  2. An increase in patient volume by 100% - yes - you read that right!
  3. A 6-second process for the patient to find and schedule an appointment
  4. We convert many more of your referrals/recalls into appointments - 2X more!
  5. A geo-coded solution to deploy your providers to patients at home

Contact AlertMD sales for more information at sales@alertmd.com

Utilizing Healthcare’s Digital Front Door

The digital front door is helping providers everywhere grow their practice, increase patient communications, streamline scheduling, increase efficiency, and much more. Digital tools are not going anywhere as healthcare organizations approach 2021. Providers should expect an increase in digital administrative tools in the future of healthcare. The digital front door refers to the automated and digital tools that providers can use to improve interactions with patients, perfect scheduling, increase patient volume, and more. Below are some of the best tools and features providers can benefit from when they implement a digital front door.

What is a Digital Front Door?

Eliminate Phone Tag

Is your team tired of chasing down patients, spending hours on the phone, only to get nowhere with their time? The digital front door can help your practice eliminate phone tag so that your team can focus on more pressing and productive tasks. 30% of your scheduler payroll is spent playing phone tag with patients. With this tool, automated technology gets patients on the line so that a patient is always there when your team picks up the phone to schedule appointments.

Self-Scheduling

Self-scheduling has existed in one form or another for several years now. The digital front door is the key to getting your patients to utilize self-scheduling tools and free up your staff’s time. Scheduling an appointment with your doctor should be as simple as ordering food in 2021. A digital front door solution can help your patients quickly schedule appointments in 6 seconds.

Full Calendar

Your practice loses out on important revenue opportunities when there are gaps in the schedule. With a digital front door solution, you will achieve an optimized calendar with as many filled spots as possible. This tool helps to increase patient volume during a time where providers are struggling to keep them up. This tool regulates call volume so your scheduling team is not overwhelmed and manages your fill rate to help find more patients. This tool will keep your calendar full.

Chatbot Technology

Chatbot technology can function as the middle-man to patient interactions. Rather than fill your staff's time with phone calls and patient inquiries, patients can connect with you through a quality chatbot solution. A chatbot is programmed to respond and sound just like your organization. Patients can use this tool to schedule appointments, request refills, and receive updates regarding their practice.

The Virtual Waiting Room

The virtual waiting room is a key component to improving the patient experience and creating a digital front door. Rather than bring every patient inside to check-in and then shove them in an uncomfortable waiting room, providers can help patients wait safely in their cars. They can check-in for their appointment digitally, track themselves in line, prepare for their visit, and much more. Patients can wait more pleasantly in their car, listen to music, make phone calls, and more.

A digital front door will help your team streamline the scheduling process, improve the patient experience, and increase patient volumes. To learn more about a digital front door solution for your organization, click here.

How Healthcare Providers Can Use Technology to Increase Practice Revenue

To increase practice revenue, providers need to utilize the correct combination of quality technology. With the right tools in place, it becomes easy to accomplish a variety of administrative and care-related tasks that increase patient engagement, grow patient volumes, and more. The after-effects of these growths enable providers to increase practice revenue.

How to Increase Practice Revenue:

Digital Front Door

Improve Communication

A digital front door helps improve communication with existing and potential patients to bring them to your practice. No longer will your team have to spend hours of their pay on the phone chasing down patients who end up being dead-ends. A digital front door can help increase practice revenue by bringing patients to you and increase productivity.

Streamline Scheduling

Scheduling is simpler than ever before with a digital front door. Your team spends hours of their time trying to fill empty spots on the calendar. Now, your practice can easily increase practice revenue and patient volume by getting patients on the line when they are ready and referring them to the closest physician in their area.

Queue Management Solution

Increase Patient Volume

A key component for providers looking to increase practice revenue is to first address patient volume. IF your patient volumes are low, you are not optimizing the number of billable services you offer. A queue management solution can help you increase patient volumes by helping you offer a safe public environment that your patients feel comfortable visiting.

Improve Patient Waiting Experience

Rather than sit in a quiet, awkward, and frustrating waiting room for an unknown amount of time, a queue management solution provides a positive waiting experience. Improving the patient experience is a great way to increase practice revenue and grow. The waiting experience is traditionally a point of strain on patient satisfaction. Now, patients can wait pleasantly in their car, where they can make phone calls, listen to music, and more until their provider is ready for them to come in.

AI-Assisted Charge Capture

Improve Clean Claims

Clean claims are arguably the most important part of the plan to increase practice revenue. Claims most commonly get denied when they are coded incorrectly. Providers can increase the accuracy in their coding process with quality AI-assisted charge capture. AI in charge capture can increase practice revenue by increasing timely clean claims.

Increase Productivity

AI- in charge capture also enables providers and their billing teams to get more accomplished in less time. Optimizing productivity is simple when your AI assistant is helping to fill in the blanks. A quality AI-assisted charge capture solution makes accurate coding predictions, so all your team has to do is review and submit.

The right technology can help your healthcare organization easily increase practice revenue. The key to all of this is finding the right vendor to partner with. To learn more about a vendor who is eager to help your organization optimize and grow its bottom line, click here.

AlertMD Announces Availability of its Margie Platform for Free on a Limited Basis

Earlier today, AlertMD announced availability of its Margie platform for free on a limited basis. See the press release for more information...

Click Here to see the Press Release

How AI Can Improve Revenue Cycle Management

Revenue Cycle Management is changing for the better as more and more providers implement quality AI-assisted solutions. Artificial intelligence is making its way into nearly every healthcare process now and will continue to do so as we move into the future. It has made its way into the scheduling processes as patients utilize things like Amazon Alexa to schedule visits with their physicians. Now, it is entering the revenue cycle management process, helping providers increase productivity and accuracy throughout the charge capture and claims process. How secure is Artificial Intelligence and how exactly is it helping providers increase productivity and revenue?

AI and Revenue Cycle Management:

Productivity

Billing teams are working faster than ever with AI woven into their revenue cycle management processes. RCM is riddled with medical billing codes, a need for accurate charge capture, and claims submission that requires intense attention to detail. Nailing down the perfect combination of each detail to maximize revenue takes time when it relies on pure human efficiency. AI in revenue cycle management enables providers to accomplish perfection at a much faster rate. Working essentially as a billing assistant, this tool fills in the blanks so your team can do more in less time.

Accuracy

The most common reason for a denied claim is an inaccurately coded claim. If your practice wishes to increase revenue through clean claims, AI in revenue cycle management is a key part of the process. Artificial intelligence makes accurate predictions for medical billing codes so you do not have to chase down the right one. This tool also pinpoints possible errors in claims and stops them from being submitted so your team can review them. Providers also gain access to tools that help improve denial management.

Features of a Quality AI solution:

Accurate Predictions

While an AI-solution will not do 100% of the work, accurate predictions make it easier for you to move through each process. An AI-enhanced revenue cycle management process helps your team fill in the blanks so all they need to do is review and submit. This is key to increasing productivity, but also increasing clean claims.

Cloud-Based Tech

Cloud-based software is essential. This helps your team complete charges on the go, from a secure and approved mobile device. The ability to fill out a claim immediately means more accurate charges. Cloud-based tech also protects your software from technological failures like a crash. Your data will be right where you left it when your system gets back online.

Specialty-Aligned

Nothing is more frustrating than software that is not made for your specialty. Your revenue cycle management suffers when you are forced to search and sift through irrelevant data. AI-assisted revenue cycle management encourages specialty-aligned use that ensures accurate coding and charges every step of the way.

If your practice is considering whether or not to implement an AI-assisted solution, now is the time. To learn more about a quality revenue cycle management partner that can help your organization grow, click here.

Why Healthcare at Home is the Future

Healthcare at home is the future of medicine. In the past, experts laughed at the idea of digital care solutions like telehealth or the patient portal. Now, they are among the top used forms of care all across the nation. Healthcare at home, or home-centric health, is the future of medicine and providers need to get on board.

The Difference Between “Home Health” and Healthcare at Home

Healthcare at home is different from “home health.” Home health is the process of a medical professional coming into a patient’s home to deliver care services. Examples of this include at-home physical therapy or an in-home nurse. This is not the same thing as home-centric health. Healthcare at home refers to a full-blown mini-treatment center at home. Healthcare at home software vendors are already offering several pieces of the puzzle to make this possible.

Pieces of the Puzzle:

Patient Access

Software that helps encourage healthcare at home is already found in many households. This includes tools like Amazon Alexa, which helps patients schedule a visit with their voice. Patient access to simple scheduling tools is changing. Sure, patients can log in to their patient portal and schedule an appointment, but these tools are expanding how patients access healthcare at home. Other tools that increase patient access include automated chatbot software.

Finding a Provider

Once a patient has requested an appointment, what happens next? Once the patient's request is submitted, geo-coding technology alerts the nearest providers and locations. Providers may be at a fixed location such as a clinic, or they might move from place-to-place. Regardless, this tool automates how patients find a provider and is flexible enough to adapt to your organization’s needs.

Simple Scheduling

Whether patients want an in-person visit with their provider, or they want a digital visit, reminders are automated. Appointment reminders are an integral part of the modern health system. They reduce no-shows, increase engagement, and keep your patients connected.

Automate Communication

Reminders, procedure prep instructions, and updates regarding your organization can all be controlled with home-centric health software. Chatbot solutions are designed to sound just like your practice and keep your patients in the loop without overworking your team. This automated solution streamlines patient communications.

Other Benefits of Healthcare at Home:

Engagement

Home-centric health software that promotes healthcare at home increases patient engagement. Increasing engagement is key to helping your patients achieve the best results possible. The more involved they are in their care, the more likely they are to achieve a positive result. This tool makes it easy for them to engage in healthcare at home so that staying involved is not difficult.

Growth

With increased positive patient results and engagement, your organization will grow. This tool allows you to expand your organization outside of the traditional office setting and prepare for the future of healthcare. Healthcare at home in the future.

Revenue

Each piece of this puzzle is designed to help your organization grow. This includes cultivating a healthy bottom line. Patient engagement and satisfaction partnered with quality technology and tools help your healthcare organization grow its revenue.

To learn more about how home-centric health and healthcare at home can help you and your patients, click here.

The Benefits of Secure Messaging in Healthcare

Secure messaging in healthcare has revolutionized the healthcare industry forever. More patients than ever depend on digital communication with their providers. In the past, patients would have to wait until they were in the office for a visit or leave them a message before they could ask their provider a question. Now, patients just need to log on to their computer or smartphone to send a quick message. Not only this, but providers can quickly communicate with other members of their team. Why is this important? Secure messaging in healthcare is important because it helps providers streamline patient care, improve patient engagement, improve patient outcomes, and increase security. Keep reading to learn more about how secure messaging

4 Benefits of Secure Messaging in Healthcare

Streamline Patient Care

In the past, it was too difficult to get in touch with an individual's healthcare provider. They would either have to wait until an in-person visit or wait on hold for long periods before they could get their questions or health concerns addressed. This was problematic for multiple reasons. Ultimately, it slowed down access to care for patients everywhere. Secure messaging in healthcare changes the reality of communication. Now, patients can quickly log in to their patient portal or utilize a chatbot system to connect with their providers. This streamlines patient communication and care.

Improve Patient Engagement

Patient engagement is an integral part of any health system. Providers need to increase patient engagement if they want their patients to succeed and achieve optimal results. Secure messaging in healthcare gives providers an easy and convenient tool to increase patient engagement. This tool makes it easier for patients to contact their providers, making it much easier to stay involved. Now, rather than having to wait and try to remember important information between visits, they can quickly engage their providers to get the ball moving.

Improve Patient Outcomes

By increasing patient engagement, providers can improve patient outcomes. The more involved a patient is in their care, the more likely they are to achieve a positive result. This is because active involvement means fewer red flags in a patient’s care and quick attention to rising issues in their health. Secure messaging in healthcare increases patient engagement and therefore increases positive patient outcomes.

Improve Security

Secure messaging in healthcare does not only benefit patients. Providers also have a lot to gain by implementing secure messaging in healthcare. Providers need an easy way to communicate between themselves and other members of their team. If a provider needs to quickly get a hold of another team member, they can be tempted to send a non-HIPAA compliant text message or phone call. This puts your practice at an increased chance of security risks. With secure messaging in healthcare, providers have a secure alternative. This tool makes it easy for members of your team to quickly message back and forth to get the information they need and offer the best patient care.

To learn more about how your practice can utilize secure messaging in healthcare, click here.

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