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Miramont Family Medicine chooses to digitize refills with Margie®

Margie® will digitize refills at Miramont Family Medicine, a Colorado Medical Home.

Storming the market is Margie - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

Margie, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000+ customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Promed Billing Associates makes it easy to do business with AlertMD

Promed Billing Associates signed up with AlertMD® to improve efficiencies via AlertMD.

Storming the market is Margie® - your DIGITAL FRONT DOOR. Our 20-second appointment request engine, our digital refill request and more create a well-oiled front office that can truly deliver exceptional patient experience.

AlertMD offers two unique intelligent agents unmatched in the market:

CASSIDI® - Computer-assisted Document Interpretation is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Margie®, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000+ customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Integrated Physicians Group makes it easy to do business with AlertMD

Integrated Physicians Group, signed up with AlertMD® to improve efficiencies via AlertMD.

AlertMD offers two unique intelligent agents unmatched in the market:

CASSIDI® - Computer-assisted Document Interpretation is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Margie®, our Machine-Assisted Recommendation and Guidance Engine makes patient access easier. Portals are the source for 7% of your patient interaction. 93% of interaction is via the phone. Digitize half of that with Margie's help.

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie - AlertMD's ambulatory extension, Margie - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000+ customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

OrthoAlaska makes it easy to do business with AlertMD

Orthopedic Associates of Alaska, a division of OrthoAlaska, signed up with AlertMD to improve efficiencies via AlertMD®. AlertMD's CASSIDI® (Computer-assisted Document Interpretation), is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Speaking of intelligent agents, here is the latest one from AlertMD...called Margie® (Machine-Assisted Recommendation and Guidance Engine).

From a moving train, a bus, a magazine, a google search ad or their living room with a smart speaker, your patients can have a 20-second process, including submitting their insurance card and waiting for a secure text that can include maps to their appointment, a welcome video from the provider and more.

Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition! Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie® - AlertMD's ambulatory extension, Margie® - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD®: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000+ customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

The "Simple" Button

Where is the "Simple" button for healthcare?
By: Badri Narasimhan

The Simple Button

A rudimentary healthcare delivery workflow goes something like this…

  • Patient has a medical need
  • The patient or their caregiver reaches out
  • Patient gets the care
  • Care is documented
  • Follow up is scheduled

That sounds fantastic. We only hope it is that simple. The reality of the matter is that significant investments have been made by health systems in the last mile of the care, the documentation of the care, etc. With the advent if risk-based health, a lot of good work has been done in follow-ups as well. One would argue telemedicine has solved any and all patient access issues – until we take a step back and peer into the front offices of health systems and practices.

To call the front desk phone lines a mess would be being kind. A practice gets about 60-100 phone calls per provider per day!!! Let us try and digest that. The provider sees 10 patients a day. Each appointment downstream generates 3+ calls back. Each new patient has several calls and other health entities have reasons to call. With billions if not trillions spent on technology, why is the good old phone still the primary mode of communication for the patient?

You say patient portals are magical and took all patient needs into account and resolved them. Statistics are far from it. The average practice has 7% adoption of patient portals. 93 out of 100 patients do not find that to be the simple solution it is made out to be. Make no mistake – I myself am a patient portal user. I remember to not reuse my last 5 passwords, I have to save the user name, download the app, leave a message and have no clue of whether or when my call will be returned. And…if 2 days go by with silence, guess what, I call the practice and ask if they read my portal message upon which time, they admit they had but it is buried in a bunch of other work items.

Patients need a “simple” button. I would have said they need the Easy button, but I am not a glutton for trademark violations! That button is taken! The “simple” button should relieve the patient of the undue burden to access care. It should keep them abreast of the status of their request, it should proactively work with them to avoid the call, it should give them a better experience. Technologically challenged people will never use such “simple” buttons you say? Drive by a bank branch and see what purposes force someone to stand in line to talk to the teller and whether people of all ages drive by the ATM to get the job done. I would argue that the technologically challenged crowd (old or young) need a simple way to get their work done. If they trusted a machine to dish out money and keep their life’s savings safely, as long as it is simpler than standing in line and showing their ID and talking to a human…they will trust their phones to reach their provider. We owe it to ourselves to make it simple.

The cost of healthcare is a tricky subject with no one taking ownership of what drives it. It is the politicians, it is pharma, it is hospitals, the doctor and so on. I do not think any one of us would say that healthcare is simple – we can all agree that we play a part in making it tedious and complaining about it. We need the first mile of healthcare to be simple. It is time we made it simple.

Have a debate? Have your own perspectives? Talk to me about it.

Badri Narasimhan at badri@alertmd.com

3rd Man on the Moon

The Third Man on the Moon…
By: Badri Narasimhan

Moon Landing

Practically every American aged 10 or more, and perhaps a good chunk of people around the world can name who the first man on the moon was. A search on Google for “first man on the moon” returns 809,000,000 results.

A much smaller portion of that crowd can tell you who the second man on the moon was – even though he was barely a few minutes behind Neil Armstrong. Yes – that was Buzz Aldrin. Can you tell me who the third man on the moon was? Don’t answer…you don’t have to. Pete Conrad may be ok if you don’t know him, but he was amazing and deserves a lot of credit too.

My point is this – in business, you have two choices. You can be a pioneer, a fast follower or a wanna-be who watches others innovate. Some innovations fail – no question about it. But if you let your fear stop you, sooner or later, there will be an innovation that will vastly limit the potential for you to regain your position in the market. Ask the folks in the Blue and yellow video rental company if they remember something about online movie watching when it first came out. P.s – the blue and yellow company is no more!

That is not to say that you jump on every new innovation and have a hap-hazard strategy. You do have a core business and sometimes, sticking to your middle of the fairway has a lot of advantages. I would caution you, however, that there are exceptions to every rule. When there is a threat to your way of doing business, that makes it substantially easier for your customers to access similar services, be very careful about wanting to be a fast follower.

Sure, you do not have the kind of budget that NASA does to be the pioneer. However, there are a lot of ways to experiment. Yes, there are a lot of competing projects, but if your customers leave you in droves because someone else made it easier to do business with them, you will be left without money to fund those cool projects.

The business gurus and strategy think tanks that write about innovation go back to a world where the next operational challenge does not encumber them. You have the real world where you have to balance your budget and weigh where you spend the time and energy of the organization. Even so, access to your customers, the front door to your business has to be a crucible of innovation.

If you have to tell your customers that you are trying something because you want to learn how to make it easier for them to do business with you and you fail, your customers will, in all likelihood pardon you for miscues. If you conduct 17 meetings to decide on the color of the wall paper and very rarely take a chance on being ahead of the pack, it is unlikely that in today’s world of fleeting customer loyalty, you stand a chance in the long run.

I say this from personal experience – I am in the business of taking a new method to increase patient access to health systems. That industry, not unlike many others, has innumerable challenges. Some would argue that the challenges are more now than ever, they are unique, there are pressures, regulations, etc. I agree with all of them. However, that which holds you back also holds your competitors back. If you take a chance and innovate, you will be setting yourselves apart even better.

The competition to healthcare delivery is unlikely to come from another health system with a different color building across the street. It is more likely to come from an entity that has made it easier for the patient to do business with the system. The competition for taxis did not come from a different color taxi. It came from individuals who took the power of wanting a taxi on to their own phone. The taxi industry had as much (some would say more microscopic) regulations as any other mainstream industry. The power of a large number of individuals took down the barriers. I know you can name the biggest app-based ride-hailing company. I am going to guess you can name the second biggest one as well…who do you think is the third? Don’t worry about trying to Google to find out. I have hopefully made my point again.

This brings me back to the 3rd man on the moon. Pete Conrad did not have the ability to buy his own rocket to get to the moon ahead of Neil Armstrong. You, as a health system, have the opportunity to find small innovations to experiment with patient experience. You have the capability to think different. Don’t be the third health system to innovate inpatient experience in your market. Frankly, second place is no good either. I hope you go out and try things and fail and learn and try again. Your patients demand that you do – they are constantly looking to make their lives easier – you better offer that experience to them. Or you will be like the 3rd largest ride-hailing company in your county that no one knows about.

Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

PCCA will offer intensivist services at Hendrick Health via AlertMD

PCCA signed up with AlertMD to improve efficiencies while offering intensivist services at Hendrick Health via AlertMD®. AlertMD's CASSIDI® Computer-assisted Document Interpretation is an intelligent agent who looks at clinical documentation and presents actionable information to providers and coders alike.

Speaking of intelligent agents, here is the latest one from AlertMD...called Margie® Machine-Assisted Recommendation and Guidance Engine

A $6 pizza has a website where you can watch the pie being made, $100 car insurance is sold to us by a lizard, a lady in flowing-white-robe or a dude called Jake. In the meanwhile, $20,000 surgeries are coordinated via fax, an old phone system and sometimes, a web portal where a patient leaves a message on a Friday and has no clue if you have read it by Tuesday AM and calls your switchboard and waits for 17 minutes.

"Alexa®", I need an MRI" - be part of that new reality or get Margie'd. Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie® - AlertMD's ambulatory extension, Margie® - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD®: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Metro South Medical Center Makes it Easier to Practice Medicine

Quorum Metro South Medical Center has signed up to improve efficiencies via AlertMD.

A $6 pizza has a website where you can watch the pie being made, $100 car insurance is sold to us by a lizard, a lady in flowing-white-robe or a dude called Jake. In the meanwhile, $20,000 surgeries are coordinated via fax, an old phone system and sometimes, a web portal where a patient leaves a message on a Friday and has no clue if you have read it by Tuesday AM and calls your switchboard and waits for 17 minutes.

"Alexa®", I need an MRI" - be part of that new reality or get Margie'd. Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact Badri Narasimhan badri@alertmd.com and make it easier for your patients.

About Margie® - AlertMD's ambulatory extension, Margie® - is a persona for your health system. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 16-23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD®: AlertMD is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide.

We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

Margie® comes to the Colorado Rockies to improve patient satisfaction

Colorado Springs Cardiology has signed up to improve refill efficiency and patient satisfaction via AlertMD.

"Alexa®, I need an MRI" - be part of that new reality or get Margie'd. Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact sales@alertmd.com and make it easier for your patients.

About Margie® - AlertMD®'s ambulatory extension Margie® - is an intelligent physician office agent. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD® is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact Badri Narasimhan badri@alertmd.com

We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

More information about Colorado Springs Cardiology can be found here.

Anchorage Fracture & Ortho Clinic Picks AlertMD to innovate.

Anchorage Fracture & Ortho Clinic has signed up to improve operational excellence via AlertMD.

"Alexa®, I need an MRI" - be part of that new reality or get Margie'd. Your patients don't care about ACOs, population health or whether you have the EMR with the blue button or the red button. They care about whether it is easy to work with you - PERIOD. Do not wait until your practice gets "Margie'd" by competition. Contact sales@alertmd.com and make it easier for your patients.

About Margie® - AlertMD®'s ambulatory extension Margie® - is an intelligent physician office agent. She talks to your patients via the web, phone and Alexa®. No more elevator music for your patients on your clinic phone line. Margie® is a Machine-Assisted Recommendation and Guidance Engine that you configure to meet your needs. Watch this 2-minute video for a preview of Margie® here.

Note - Only 23% of patient interactions come through your portal - even in a well-oiled practice. 50% of your daytime calls should not even require human intervention. Margie® digitizes the remainder, guides more patients to your portal as you see fit and creates a centralized switchboard for all your locations. And oh, we are thinking that your patients would rather text you than call you - texting my doctor's office is so 2019.

About AlertMD: AlertMD® is a mobile health platform that saves 7 or more minutes for every minute our users spend on our platform. We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact Badri Narasimhan badri@alertmd.com

We are based in Chicago, IL and have about 20,000 customers nationwide. For more information, contact sales@alertmd.com for a 20-minute webinar to learn more.

More information about Anchorage Fracture & Ortho Clinic can be found here.

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